Technical Support Representative

Support Armstrong’s HVAC and hydronic solutions with technically grounded, customer-first pre-sale and support work across the US.

Responsibilities

• Deliver pre-sale technical support and product assistance for Armstrong HVAC and hydronic systems to internal sales teams and external customers across the US
• Own technical issues from intake through resolution, applying a high level of responsibility and professionalism
• Work cross-functionally with teams such as Sales Engineering, Product Management, and R&D to develop and propose effective solution offerings for sales agencies, consulting engineers, and contractors
• Record solutions and technical decisions in internal systems to support traceability and knowledge sharing
• Participate in or lead technical project teams related to strategic initiatives and product development when requested by management
• Assist with creating and maintaining departmental policies, procedures, and support documentation
• Build strong, responsive relationships with sales teams and customers through consistent technical support
• Analyze customer feedback and field experience to recommend improvements to Armstrong product offerings
• Maintain accurate records of customer interactions, competitor insights, and product issues to support continuous improvement and product positioning
• Support company marketing and product initiatives by sharing relevant technical and customer insights
• Provide occasional internal product training sessions and contribute to development of technical tools and resources
• Join RSEC team discussions and participate in alignment meetings across the Americas
• Support special technical projects as assigned by management
• Maintain a proactive mindset focused on increased business agility, faster response times, and improved service quality
• Collaborate on creation and refinement of internal technical materials, FAQs, and best-practice guides

Requirements

• College diploma or university degree in Mechanical Engineering, HVAC Technology, Electrical Engineering, or a related technical field
• 2-3 years of experience in technical support, HVAC, hydronic systems, or mechanical building systems
• Familiarity with centrifugal pumps, heat exchangers, and general HVAC applications
• Knowledge of building automation systems and communication protocols (BACnet, Modbus) considered a strong asset
• Proficiency in Microsoft Office Suite and technical documentation tools
• Strong troubleshooting skills and ability to perform root cause analysis
• Working knowledge of HVAC application engineering (HVAC Hydronic Systems) and design principles
• Excellent analytical and problem-solving skills, including the ability to break down complex technical issues
• Effective communication and interpersonal skills with a customer service orientation
• Self-motivated and organized, able to manage multiple tasks in a dynamic, collaborative, in-person environment

Technologies

• Microsoft Office Suite
• BACnet
• Modbus

Compensation

• USD 69,000 - 91,000 per year

Why Armstrong Fluid Technology?

• Join a global community focused on pushing the boundaries of fluid-flow technology while upholding Armstrong’s commitment to sustainability
• Opportunities to learn, grow, and make a meaningful impact

RSEC Team

• As part of the RSEC team in Canada, contribute to customer success, product excellence, and market leadership
• Gain exposure to cross-functional innovation and real-world technical challenges
• Build expertise and influence product performance at meaningful scale