Hvac Controls

Hvac Controls Support Jobs

2 jobs found

Today

HVAC Technical Support Specialist Tier II

Comfortside LLC Hialeah Gardens, FL

Hialeah Gardens, FL

Today

$30 - $38/hr Full time Customer Support HVAC Hvac Controls

Apply Now

Job Description

The HVAC Technical Support Specialist Tier II role at Comfortside LLC is an onsite position based in Hialeah Gardens, FL. This position serves as the primary escalation point for difficult technical cases while providing leadership through mentoring, coaching, training, and knowledge-sharing across the Technical Support team.

Location and Compensation

Location: Hialeah Gardens, FL (onsite)

Salary: USD 30 - 38 per hourly

Role Summary

The HVAC Technical Support Specialist II combines advanced HVAC troubleshooting with team leadership responsibilities. The role supports HVAC contractors across complex installation and performance scenarios, and it leads escalation and technical knowledge-sharing for inverter HVAC products.

Key Responsibilities

Deliver advanced technical support to HVAC contractors via phone, email, and online platforms.
Troubleshoot complex installation, startup, commissioning, communication, and performance issues.
Diagnose advanced problems across electrical, controls, inverter, and refrigeration systems.
Support ductless, ducted, multi-zone, and light commercial HVAC systems.
Use and interpret wiring diagrams, installation photos, videos, and technical documentation to resolve field issues.
Assist with warranty investigations and root cause analysis.
Document support cases and identify recurring product trends.
Act as the primary escalation point for Tier I Technical Support Specialists.
Mentor, coach, and train Technical Support team members, including assisting with onboarding of new specialists.
Lead technical knowledge-sharing sessions within the department.
Promote best practices, consistency, and high-quality customer service.
Serve as a technical leader and subject matter expert for all inverter HVAC products.

Required Qualifications

Minimum 5 years of hands-on HVAC experience.
Extensive experience with inverter HVAC systems.
Strong knowledge of ductless systems.
Strong knowledge of ducted inverter equipment.
Strong knowledge of multi-zone systems.
Strong knowledge of refrigeration diagnostics.
Strong knowledge of electrical troubleshooting.
Strong knowledge of controls and communication systems.
Ability to read advanced wiring diagrams and technical documentation.
HVAC Certification required.
English and Spanish required.

Preferred Qualifications

Previous experience providing technical support or training.
Leadership or mentoring experience.
Excellent communication and problem-solving skills.

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k) plan with 3% employer contribution
Profit Sharing Plan
Employee Discounts
Health insurance
Paid time off

View full job page →

Today

Technical Support Representative

Armstrong Fluid Technology North Tonawanda, NY

North Tonawanda, NY

Today

$69k - $91k/yr Full time Bacnet Protocols Customer Support Hvac Controls

Apply Now

Job Description

Support Armstrong’s HVAC and hydronic solutions with technically grounded, customer-first pre-sale and support work across the US.

Responsibilities

Deliver pre-sale technical support and product assistance for Armstrong HVAC and hydronic systems to internal sales teams and external customers across the US
Own technical issues from intake through resolution, applying a high level of responsibility and professionalism
Work cross-functionally with teams such as Sales Engineering, Product Management, and R&D to develop and propose effective solution offerings for sales agencies, consulting engineers, and contractors
Record solutions and technical decisions in internal systems to support traceability and knowledge sharing
Participate in or lead technical project teams related to strategic initiatives and product development when requested by management
Assist with creating and maintaining departmental policies, procedures, and support documentation
Build strong, responsive relationships with sales teams and customers through consistent technical support
Analyze customer feedback and field experience to recommend improvements to Armstrong product offerings
Maintain accurate records of customer interactions, competitor insights, and product issues to support continuous improvement and product positioning
Support company marketing and product initiatives by sharing relevant technical and customer insights
Provide occasional internal product training sessions and contribute to development of technical tools and resources
Join RSEC team discussions and participate in alignment meetings across the Americas
Support special technical projects as assigned by management
Maintain a proactive mindset focused on increased business agility, faster response times, and improved service quality
Collaborate on creation and refinement of internal technical materials, FAQs, and best-practice guides

Requirements

College diploma or university degree in Mechanical Engineering, HVAC Technology, Electrical Engineering, or a related technical field
2-3 years of experience in technical support, HVAC, hydronic systems, or mechanical building systems
Familiarity with centrifugal pumps, heat exchangers, and general HVAC applications
Knowledge of building automation systems and communication protocols (BACnet, Modbus) considered a strong asset
Proficiency in Microsoft Office Suite and technical documentation tools
Strong troubleshooting skills and ability to perform root cause analysis
Working knowledge of HVAC application engineering (HVAC Hydronic Systems) and design principles
Excellent analytical and problem-solving skills, including the ability to break down complex technical issues
Effective communication and interpersonal skills with a customer service orientation
Self-motivated and organized, able to manage multiple tasks in a dynamic, collaborative, in-person environment

Technologies

Microsoft Office Suite
BACnet
Modbus

Compensation

USD 69,000 - 91,000 per year

Why Armstrong Fluid Technology?

Join a global community focused on pushing the boundaries of fluid-flow technology while upholding Armstrong’s commitment to sustainability
Opportunities to learn, grow, and make a meaningful impact

RSEC Team

As part of the RSEC team in Canada, contribute to customer success, product excellence, and market leadership
Gain exposure to cross-functional innovation and real-world technical challenges
Build expertise and influence product performance at meaningful scale

View full job page →

Hvac Controls Support Jobs

HVAC Technical Support Specialist Tier II

Technical Support Representative

Get Hvac Controls Support Jobs alerts