Northbrook, IL

Support Jobs in Northbrook, IL

2 jobs found

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Today

Desktop Support Systems Analyst

IDEX Service Corp. Northbrook, IL

Northbrook, IL

Today

$36+/hr Full time Active Directory Application Support Av Systems

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Job Description

The Desktop Support Systems Analyst at IDEX Service Corp. provides high-touch Level 2 IT support for onsite and remote employees, with a focus on corporate headquarters in Northbrook and Downtown Chicago. This role supports executive technology needs, meeting room systems, and day-to-day endpoint and asset management.

Responsibilities

Provide Level 2 technical support for hardware, software, and connectivity issues
Support both onsite employees and remote users
Manage and resolve incidents using an ITSM system, ensuring timely resolution
Deliver customer service aligned with service expectations
Provide white-glove support to executive leadership and senior stakeholders
Prepare and support meetings, including live troubleshooting when needed
Maintain professionalism, discretion, and responsiveness at all times
Support Microsoft Teams Rooms and conference room technologies
Troubleshoot AV systems, including displays, video conferencing, and audio
Ensure meeting rooms are fully functional and ready for use
Deploy, configure, and maintain laptops, desktops, mobile devices, and peripherals
Perform system imaging, software installations, and device provisioning
Support device refresh cycles and lifecycle management
Track and maintain accurate inventory of IT equipment
Manage asset lifecycle from procurement through disposal
Support audits and ensure data accuracy in asset systems

Requirements

Minimum 3 years in enterprise desktop support
Strong knowledge of Microsoft 365 (Outlook, Teams, OneDrive, etc.)
Experience with Active Directory / Entra ID
Hands-on experience supporting AV and conferencing tools (e.g., Teams Rooms)
Strong troubleshooting and problem-solving skills
Excellent communication skills with a customer-first mindset
Ability to support executive stakeholders with professionalism and urgency

Technologies

Microsoft 365
Outlook
Teams
OneDrive
Active Directory
Entra ID
Microsoft Teams Rooms
ITSM
AV systems

Work Environment

Onsite role supporting Northbrook, IL 60062 and Downtown Chicago locations
Flexibility to support occasional after-hours or business-critical events
Local travel between office locations required

Compensation and Benefits

Starting compensation of $36.00 per hour
Health benefits
401(k) retirement savings program with company match
PTO
Performance based bonus plan eligibility

Nice to Have

Experience supporting a corporate headquarters or executive environment
ITIL Foundation certification
Microsoft certifications (Endpoint, M365)
CompTIA A+ or equivalent

Role Focus

A high-impact role supporting critical business operations
Opportunity to work closely with leadership and improve user experience
Collaborative, team-oriented IT environment
Exposure to modern workplace technologies and enterprise systems

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2d ago

Helpdesk Analyst

Barilla Northbrook, IL

Northbrook, IL

2d ago

$70k - $85k/yr Full time Active Directory Azure End User Support

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Job Description

Support employees with Tier 1 and Tier 2 helpdesk and IT infrastructure support in a hybrid role based in Northbrook, IL.

Responsibilities

Provide Tier 1 and Tier 2 support for PCs, laptops, mobile phones, printers, and related technologies
Deliver helpdesk coverage for Barilla America headquarters and remote sites
Troubleshoot hardware, software, operating systems, applications, and network issues
Handle support requests via ticketing system, phone, email, and remote support tools
Record issue details, status, and resolution in Barilla’s helpdesk system
Resolve or escalate issues in a timely manner, with periodic status updates on open items
Escalate complex issues when necessary
Coordinate employee onboarding and offboarding activities
Create, modify, and disable user accounts in Barilla’s identity management system and manage accounts in Microsoft Active Directory
Manage access, permissions, security groups, and software licenses
Support password resets, multi-factor authentication (MFA), and account troubleshooting
Maintain accurate records of assigned equipment and user access in Barilla’s inventory system
Support collaboration platforms including MS Teams and Cisco Video conferencing
Support PC refresh, mobile phone deployments, and other technology rollout projects within timelines and budget
Work with the Global IT team on issues requiring their support, including entering tickets in the global helpdesk system and following up
Provide service in a polite and professional manner with excellent customer service
Follow all local/global IT processes and company policy
Perform other duties as assigned

Requirements

Bachelor’s degree in information technology, computer science, engineering, other technical field, or specialized training
2+ years of experience in a Help Desk, Desktop Support, or IT Support role
1+ years experience managing Infrastructure or related projects
Experience supporting Windows PCs (Windows 11), Microsoft 365, and mobile devices
Basic knowledge of Microsoft Azure, Microsoft Entra ID, and Active Directory
Experience creating user accounts in Microsoft Active Directory or other identity management systems
Knowledge of networking concepts including TCP/IP, DNS, DHCP, VPNs, and Wi-Fi
Strong skills in troubleshooting, communication, and customer service
Ability to manage multiple tasks and priorities
Ability to provide remote support via various methods
Experience with Microsoft Intune or other endpoint management tools
Experience supporting multiple office locations
CompTIA A+, Network+, Microsoft, or related certifications a plus
Experience with SCCM and software distribution a plus
Cisco CCNA certification a plus
SAP support experience a plus
Domestic and international travel may be required (10-15%)
Excellent communication and interpersonal skills
Experience working in a global environment a plus
Demonstrated ability to manage multiple initiatives concurrently
Experience with cloud systems a plus
Experience with SAP or SAP GUI a plus
Experience delivering small infrastructure projects such as PC and mobile deployment
Experience with Networking and Cisco equipment a plus

Technologies

Windows 11
Microsoft 365
Microsoft Azure
Microsoft Entra ID
Microsoft Active Directory
MS Teams
Cisco Video conferencing
Microsoft Intune
SCCM
Cisco CCNA
TCP/IP
DNS
DHCP
VPNs
Wi-Fi
Multi-factor authentication (MFA)
SAP
SAP GUI

Benefits

Medical, dental, and vision insurance
Paid time off
401(K) plan with company match
Life and disability plans
Employee assistance program

Pay Range

$70,000 - $85,000 per year
Eligibility to participate in the annual discretionary bonus plan

Location

Hybrid role based in Northbrook, IL

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Support Jobs in Northbrook, IL

Desktop Support Systems Analyst

Helpdesk Analyst

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