Desktop Support Systems Analyst

The Desktop Support Systems Analyst at IDEX Service Corp. provides high-touch Level 2 IT support for onsite and remote employees, with a focus on corporate headquarters in Northbrook and Downtown Chicago. This role supports executive technology needs, meeting room systems, and day-to-day endpoint and asset management.

Responsibilities

• Provide Level 2 technical support for hardware, software, and connectivity issues
• Support both onsite employees and remote users
• Manage and resolve incidents using an ITSM system, ensuring timely resolution
• Deliver customer service aligned with service expectations
• Provide white-glove support to executive leadership and senior stakeholders
• Prepare and support meetings, including live troubleshooting when needed
• Maintain professionalism, discretion, and responsiveness at all times
• Support Microsoft Teams Rooms and conference room technologies
• Troubleshoot AV systems, including displays, video conferencing, and audio
• Ensure meeting rooms are fully functional and ready for use
• Deploy, configure, and maintain laptops, desktops, mobile devices, and peripherals
• Perform system imaging, software installations, and device provisioning
• Support device refresh cycles and lifecycle management
• Track and maintain accurate inventory of IT equipment
• Manage asset lifecycle from procurement through disposal
• Support audits and ensure data accuracy in asset systems

Requirements

• Minimum 3 years in enterprise desktop support
• Strong knowledge of Microsoft 365 (Outlook, Teams, OneDrive, etc.)
• Experience with Active Directory / Entra ID
• Hands-on experience supporting AV and conferencing tools (e.g., Teams Rooms)
• Strong troubleshooting and problem-solving skills
• Excellent communication skills with a customer-first mindset
• Ability to support executive stakeholders with professionalism and urgency

Technologies

• Microsoft 365
• Outlook
• Teams
• OneDrive
• Active Directory
• Entra ID
• Microsoft Teams Rooms
• ITSM
• AV systems

Work Environment

• Onsite role supporting Northbrook, IL 60062 and Downtown Chicago locations
• Flexibility to support occasional after-hours or business-critical events
• Local travel between office locations required

Compensation and Benefits

• Starting compensation of $36.00 per hour
• Health benefits
• 401(k) retirement savings program with company match
• PTO
• Performance based bonus plan eligibility

Nice to Have

• Experience supporting a corporate headquarters or executive environment
• ITIL Foundation certification
• Microsoft certifications (Endpoint, M365)
• CompTIA A+ or equivalent

Role Focus

• A high-impact role supporting critical business operations
• Opportunity to work closely with leadership and improve user experience
• Collaborative, team-oriented IT environment
• Exposure to modern workplace technologies and enterprise systems