Norwood, MA

Support Jobs in Norwood, MA

2 jobs found

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Today

Entry-Level Technical Support Specialist

Sicunet Inc Norwood, MA

Norwood, MA

Today

$22 - $30/hr Full time Customer Support End User Support Entry Level

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Job Description

Sicunet Inc is hiring an Entry-Level Technical Support Specialist to support customers with security and technology products. This onsite role in Norwood, MA is designed for someone who enjoys troubleshooting and learning, with training provided so you can build practical skills in configuration, programming, networking, and support.

What you’ll do

Provide technical support to customers, installers, technicians, and internal staff.
Troubleshoot hardware, software, networking, and system configurations.
Assist with setup, configuration, and programming of security products and systems.
Diagnose technical problems and determine the most appropriate solution.
Research technical issues and work independently to identify answers.
Escalate complex issues when additional technical assistance is needed.
Support customers via phone and email.
Document technical issues, troubleshooting steps, and final solutions.
Assist with product testing and troubleshooting.
Learn Sicunet products, software, programming, and technical documentation.
Coordinate with engineering, sales, and technical teams to resolve customer and product issues.
Maintain professional, helpful communication with customers and coworkers.

What you bring

Dependability and the ability to show up ready to work.
Self-motivation and the ability to learn independently.
Enjoyment of figuring out how things work, with comfort researching and troubleshooting problems.
Strong attention to detail.
Clear, professional communication skills (written and verbal).
Good judgment on when to ask questions and when to take initiative.
A positive attitude and a strong work ethic, able to work independently and as part of a team.
Willingness to continuously learn new technology and products.
High school diploma or equivalent.
Basic computer skills.
Strong interest in technology and troubleshooting.
Strong problem-solving and analytical skills.
Ability to learn new products, software, and technical systems.

Technology you’ll work with

IP addresses
Ethernet
Wi-Fi

Technical experience (a plus)

Electrical circuitry and basic electronics
Low-voltage electrical systems
Security systems, including access control and alarm systems
Video surveillance systems
Security product programming or configuration
Networking experience, including IP addresses, Ethernet, and Wi-Fi
Reading wiring diagrams or schematics
Technical support, field service, installation, or troubleshooting experience

Pay and schedule

$22.00 - $30.00 per hour

Expected hours: 20.0 to 40.0 per week

Work location: In person

Benefits

Dental insurance
Health insurance
Vision insurance

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1mo ago

Desktop Support Technician

Iron Service Global Inc Norwood, MA

Norwood, MA

1mo ago Closed

$22 - $23/hr Full time Active Directory Application Support Customer Support

This position is no longer accepting applications (closed Sep 22, 2026).

Job Description

Iron Service Global Inc is hiring a Desktop Support Technician for on-site support in Norwood, MA.

Responsibilities

Own desktop incident management for hardware, software, and connectivity through resolution
Provide IMAC and deskside support services
Handle hard- and soft-break fix for laptops and desktops
Support conference room environments, remote desktop sessions, and event support at the customer location
Maintain standard, approved hardware and software (operating systems and standard office applications) across the desktop device lifecycle, including remote management using appropriate tools
Manage and optimize desktop configuration and installations, including patch updates and hardware replacements using vendor-provided spares
Review service desk desktop incident data to identify patterns and advise customers on potential user training requirements and automation opportunities
Ensure each desktop device is installed with the appropriate desktop image
Monitor security profiles and anti-virus status on all desktop devices and take action when security requirements are not met
Deliver VIP support for deskside issues per contract and act as the site point of contact for IT-related issues when other IT teams are not available (including MI calls)

Requirements

Minimum experience: 3-5 years (minimum expectation stated)
Windows experience: Knowledge and experience on Windows 7
Imaging: Windows 11 imaging/reimaging using PXE boot
SCCM: Experience with software installation using SCCM and Software Center, plus manual installs
Hardware break-fix: Hands-on experience replacing batteries and working with Dell technicians
Endpoint/security tools: Experience using Intune, AD, and BitLocker
Outlook: Experience in Outlook administration
HumanScale: Experience troubleshooting Humanscale
Work environment: Experience supporting in engineering firms or large companies
Service management: Experience using a service management tool such as ServiceNow
UCC/EUC + remote: Expertise on EUC tools, remote support tools, MS Office, and Outlook
Preferred/Good to have: Knowledge of AD and smart hands-and-feet support
Preferred/Good to have: Knowledge and experience supporting MAC devices and tablets
Preferable: Understanding of Lync, VPN, and mobile device support
ITIL awareness: Familiarity with ITIL processes for Incident, Change, Problem, Service Request, including spare and buffer stock management
Education: Associate degree (A.A.) or equivalent from a three-year college/technical school with emphasis in electronics; Bachelor’s Degree preferred

Technologies

Windows 7
Windows 11
PXE boot
SCCM
Software Center
Intune
AD
BitLocker
Outlook
Humanscale
ServiceNow
EUC tools
Remote support tools
MS Office
Lync
VPN
ITIL

Benefits

Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Pay

$22.00 - $23.00 per hour

Experience (minimums)

Desktop support: 2 years (Required)
Active Directory: 2 years (Required)
Windows: 2 years (Required)
Ticketing Tool: 2 years (Required)

Work Location

In person

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Support Jobs in Norwood, MA

Entry-Level Technical Support Specialist

Desktop Support Technician

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