Entry Level

Entry Level Support Jobs

23 jobs found

Today

Entry-Level IT Helpdesk Technician

Yelp Atlanta, GA 🇺🇸 Remote

Atlanta, GA

Today

$44k - $60k/yr Full time Computer Skills Customer Support End User Support

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Job Description

The IT Helpdesk team supports Yelp offices worldwide, and this Entry-Level IT Helpdesk Technician role focuses on fast, accurate issue resolution with strong employee customer service.

Responsibilities

Handle assigned Helpdesk tickets and work toward resolution for reported customer issues
Diagnose, troubleshoot, and resolve hardware and software problems; escalate when needed
Follow Service Level Agreements (SLAs) and maintain proper response times
Support global employees using phone, chat, and the inbound ticket queue
Monitor internal ticketing system notifications to respond proactively and communicate outages or system downtime
Participate in Helpdesk team projects and help ensure they are completed on time and to specification

Requirements

Excellent customer service skills with a collaborative attitude
Willingness to learn new technologies or working knowledge of: Google Apps, Office 365 for Mac and PC, Active Directory, software based telephony, Jira service desk, SSO, etc.
Familiarity with writing technical documentation
Action-oriented approach with a strong understanding of ticket process, workflow, and queue management
Ability to work independently and within a team environment
Ability to prioritize and manage multiple tasks in a dynamic, high-paced work environment
Previous helpdesk experience is an asset
Located in the Eastern time zone of the United States

Technologies

Google Apps
Office 365 for Mac and PC
Active Directory
Software based telephony
Jira service desk
SSO

Benefits

You may be offered restricted stock units and benefits
Option to be fully remote in locations within the United States Eastern time zones

Compensation

Estimated salary range: USD 44,000 - 60,000 per year
Salary range may vary based on factors including external market benchmark data, geographic location, and years of experience

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1d ago

Entry Level Help Desk / Customer Service Representative

Vertical Screen Inc. Warminster, PA

Warminster, PA

1d ago

$16+/hr Full time Application Support Computer Skills Customer Service

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Job Description

Vertical Screen Inc. is hiring an entry-level Tier 1 Technical Support and customer service representative for an on-site role in Warminster, PA. In this position, you will act as a primary point of contact for customers seeking help with products and services, handling day-to-day support across phone, chat, and email.

You will troubleshoot basic technical issues, support users at both Tier 1 and Tier 2 levels, and help clients get the most from the company websites through training. The role also includes coordinating user questions, investigating error messages, and processing client order changes according to department procedures.

Role overview

Provide client support across a wide range of items.
Review external or internal service requests to determine the nature and extent of support needed.
Support users directly or refer requests to the appropriate staff member.
Handle incoming client issues via phone, chat, and email.

Technical support and troubleshooting

Deliver Tier 1 and Tier 2 software support, training, and troubleshooting over the phone for clients, applicants, and vendors.
Resolve software problems on-site or remotely via phone, chat, and/or email.
Investigate error messages and determine appropriate resolutions.
Provide timely and accurate information in response to incoming client requests.

User training and order processing

Train users in startup, basic, and advanced use of company websites.
Process client orders and changes according to established department policies and procedures.

Required skills

Strong time management and organizational skills.
Proficiency in the M.S. Office Suite, including Outlook, Word, and Excel.
Detail-oriented approach.
Excellent oral and written communication skills.
Strong telephone skills and the ability to work with a diverse population.
Ability to maintain confidential information and follow work processing procedures.
Ability to manage multiple tasks or projects.

On-site position details

Location: Warminster, PA (onsite)
Schedule: M-F
Shift: 8:00am–4:00pm
Pay: $16 per hour (USD)
Education: High school diploma or equivalent

Technologies

M.S. Office Suite
Outlook
Word
Excel

Benefits

Medical, dental and vision coverage with spouse/family coverage options
401K plan with generous company match
Flexible spending accounts
Voluntary insurance coverage plans (life, disability, etc.)
Paid lunch breaks
Paid time off
Paid holidays
Paid training program and internal employee development
Overtime options available
Casual dress code
Flexible work schedules
RushBus scheduled service from Septa Bus Route 22 and Regional Rail
Employee referral bonus program
Discounts through partnerships and neighborhood business programs

Additional information: All candidates are subject to a drug test and a background screening.

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1d ago

IT Helpdesk Technician - Entry Level 1

IT-Solution Services LLC Pittsburgh, PA

Pittsburgh, PA

1d ago

$25 - $30/hr Full time Active Directory Computer Skills Customer Service

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Job Description

IT-Solution Services LLC is hiring for an Entry Level 1 IT Helpdesk Technician role based in Pittsburgh, PA, supporting end-users as the first point of contact. In this paid position, you will help diagnose and resolve hardware, software, and network issues while building foundational IT support skills in a collaborative environment.

Role & Responsibilities

Answer user inquiries quickly through help desk systems, providing clear, practical guidance for technical problems.
Troubleshoot and resolve hardware issues involving computers, peripherals, mobile devices, and other equipment.
Assist with software troubleshooting for Windows, macOS, and Linux, including installation and configuration tasks.
Support user account and permission management using Active Directory, including help with GPO (Group Policy Object) configurations.
Help set up and maintain IT infrastructure components such as routers, switches, and computer hardware.
Record support actions accurately in customer support ticket management systems to ensure tracking and follow-up.
Work with team members on troubleshooting related to computer networking, operating systems, and hardware issues.
Deliver strong customer service by communicating technical solutions professionally to end-users.
Support ongoing computer management practices while helping ensure compliance with security protocols.

Technologies You Will Work With

help desk systems and customer support ticket management systems
Windows, macOS, Linux
Active Directory and GPO (Group Policy Object)
routers, switches
Microsoft Office (Word, Excel, Outlook)
LAN, TCP/IP, DNS, VPNs

Requirements

Previous experience or familiarity with help desk systems or ticket management tools is a plus, but not required, with training provided.
Basic understanding of Microsoft Office applications (Word, Excel, Outlook) is preferred.
Knowledge of Windows, macOS, or Linux is advantageous.
Exposure to networking concepts such as LAN, TCP/IP, DNS, VPNs, and network troubleshooting is beneficial.
Strong communication skills to explain technical information clearly to non-technical users.
Ability to analyze and diagnose hardware and software issues efficiently.
Enthusiasm for learning new technologies in a fast-paced IT support environment focused on excellence.
IT certification (Preferred)

Pay

$25.00 - $30.00 per hour

Benefits

401(k)
Flexible schedule
Tuition reimbursement

Location & Work Setup

Hybrid remote in Pittsburgh, PA 15219
Ability to commute to Pittsburgh, PA 15219 (Required)

Application Question

Do you have previous IT experience?

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1d ago

Technical Support - Entry Level

USA Cyber St. Louis, MO

St. Louis, MO

1d ago

$18 - $24/hr Full time Customer Support End User Support Entry Level

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Job Description

USA Cyber is hiring for an entry-level Technical Support role based in St. Louis, MO, with a hybrid work setup. In this position, you will support clients by triaging inbound requests, taking calls, and working through issues using company documentation while building a strong client experience.

You will be handling a mix of routine requests and install-related support, with an emphasis on learning, clear communication, and consistent customer service. As you grow into the role, you will use documentation to troubleshoot and resolve concerns while corresponding with end-users throughout the support process.

What you will do

Triaging inbound support requests
Taking client calls and assisting end-users
Corresponding with end-users to gather details and provide updates
Referencing USA Cyber documentation to resolve client issues
Working on routine and install requests
Creating a great client experience through every interaction

Location and work setup

St. Louis, MO with hybrid work
Onsite work is required in St. Louis, MO

Requirements

Excellent verbal and written communication skills
Reliable transportation and a valid driver’s license

Experience and growth mindset

Customer service experience
A desire to serve
Strong interest in self-improvement and expanding your professional skillset
Some previous experience with computers or technology is important for success
A desire to learn and grow is crucial

Education and preferred qualifications

Bachelor’s degree preferred
Prior work in the technology field is a plus
Certifications (CompTIA A+, Network+, Security+) a plus

Compensation and benefits

Hourly rate: USD 18 to 24
Company-paid certifications and training
Medical, Dental, and Vision insurance
401k
Paid Time Off
Short and Long Term Disability
Hybrid work environment

Job type

Full-time
Direct-hire

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4d ago

IT Helpdesk Technician - Entry Level 1

IT-Solution Services LLC Williamsport, PA

Williamsport, PA

4d ago

$23 - $28/hr Full time Active Directory Desktop Support End User Support

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Job Description

IT-Solution Services LLC is hiring an entry-level IT Helpdesk Technician (Level 1) to act as the first point of contact for end-users. In this hybrid role in Williamsport, PA 17701, you will support users with hardware, software, and network issues while building foundational IT skills through training in a collaborative environment.

What you’ll do

Respond promptly to user inquiries through help desk systems, delivering clear guidance to resolve technical problems.
Troubleshoot and resolve hardware issues involving computers, peripherals, mobile devices, and other equipment.
Support software troubleshooting for Windows, macOS, and Linux, including installation and configuration.
Manage user accounts and permissions using Active Directory, and assist with GPO (Group Policy Object) configurations.
Help set up and maintain IT infrastructure components such as routers, switches, and computer hardware.
Document support activity accurately in customer support ticket management systems to ensure tracking and follow-up.
Collaborate with team members on technical troubleshooting for computer networking, operating systems, and hardware topics.
Provide excellent customer service by communicating technical solutions professionally and clearly to end-users.
Assist with computer management practices and help ensure adherence to security protocol requirements.

What you bring

Previous experience or familiarity with help desk systems or ticket management tools is a plus, though training will be provided.
Basic understanding of Microsoft Office applications including Word, Excel, and Outlook is preferred.
Advantageous: knowledge of operating systems such as Windows, macOS, or Linux.
Beneficial: exposure to computer networking concepts including LAN, TCP/IP, DNS, VPNs, and network troubleshooting.
Strong communication skills with the ability to explain technical information to non-technical users.
Ability to analyze and diagnose hardware and software issues efficiently.
Enthusiasm for learning new technologies in a fast-paced IT support environment.
IT certification is preferred.
Must be located in Williamsport, PA 17701.

Tools and technologies

Active Directory
GPO (Group Policy Object)
Windows, macOS, Linux
Microsoft Office (Word, Excel, Outlook)
LAN, TCP/IP, DNS, VPNs
Routers, Switches

Compensation and schedule

Hourly pay: USD 23 to 28
Work style: Hybrid remote in Williamsport, PA 17701

Benefits

401(k)
Flexible schedule
Tuition reimbursement

Application question: Do you have previous IT experience?

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6d ago

Student Worker - Help Desk Technician

LCTC System Baton Rouge, LA

Baton Rouge, LA

6d ago

Internship Customer Service Customer Support End User Support

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Job Description

The Student/Intern Help Desk Technician role at LCTC System in Baton Rouge, LA provides hands-on support to the IT team while you maintain full-time student status. This onsite internship focuses on incident and service request handling, ticketing, and clear communication with customers and colleagues.

Responsibilities

Establish professional relationships with the LCTC System IT staff to support a collaborative team environment.
Process Work Request and Incident tickets promptly within the ticketing system.
Identify recurring ticket patterns that may indicate a broader system issue and report them to the appropriate IT staff member.
Document ticket details accurately using clear, professional, and courteous language.
Communicate effectively and professionally with customers, coworkers, and IT leadership.
Perform other related duties as assigned.

Requirements

High school diploma or equivalent.
Must be a full-time student and maintain full-time status to remain eligible for continued employment as a student worker.
Verification of full-time student status must be furnished to the Human Resources office at the beginning of each Spring and Fall semester.
A valid Driver’s License and a clean driving record.
Proof of motor vehicle insurance.
Proof of full-time student status.
Must pass a background screen.

Benefits

Employee Assistance Program
Option to contribute to Supplemental Retirement

Advertised

06 Jul 2026 Central Daylight Time

Application Deadline

Applications will be accepted and the position will remain open until filled.

Application Instructions

Applicants should submit a cover letter addressing the outlined responsibilities, a resume, and the names and contact information for three professional/work-related references. If selected, the applicant will be asked to provide proof of student status from the registrar.

Core Competencies

Technical Skills - Comfortable navigating computer systems, browsers, and common software; able to learn new tools quickly. Diagnoses issues methodically, asks the right questions, and identifies practical solutions or knows when to escalate.
Customer Focus - Treats every user interaction with patience, courtesy, and professionalism, even under pressure or with frustrated users.
Communication - Explains technical issues clearly to non-technical users; documents tickets in a way others can understand and act on.
Work Quality and Organization - Accurately logs ticket information, follows up consistently, and catches patterns others might miss. Prioritizes multiple open tickets and balances coursework with a part-time work schedule.
Interpersonal and Adaptability - Works well with IT staff and other student workers; contributes to a supportive team environment. Adjusts to shifting priorities, new systems, and unexpected issues without losing composure.
Professional and Accountability - Looks for ways to improve processes rather than just closing tickets and follows through on assigned tasks without heavy supervision. Handles sensitive user/system information responsibly and takes ownership of assigned tickets through resolution.

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12d ago

IT Help Desk Technician / Entry-Level System/Network Administrator

MTK Technologies, Inc. Savoy, IL

Savoy, IL

12d ago

$21 - $26/hr Full time Active Directory Cloud Platforms End User Support

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Job Description

MTK Technologies, based in Savoy, IL, supports a diverse set of clients with practical IT assistance and proactive technical support. This entry-level role blends daily help desk duties with foundational system and network administration, providing hands-on exposure to Office 365 administration, workstation provisioning, and security service management within a collaborative team.

Responsibilities

Reset login passwords and manage user access.
Set up and troubleshoot Office 365 applications and services.
Configure new workstations and install essential software.
Diagnose and resolve basic software and hardware issues.
Manage whitelisting/blacklisting for various security services.

Requirements

Proficiency in Windows operating systems and basic PC troubleshooting.
Understanding of fundamental networking concepts.
Strong problem-solving abilities and attention to detail.
Excellent communication skills with the ability to interact professionally with clients.
Ability to meet deadlines in a fast-paced environment.

Technologies

Office 365
Windows operating systems
Windows Server 2016
Windows Server 2019
Windows Server 2022
Hyper-V

Benefits

Health insurance
Retirement plan
Paid holidays and vacation time
Paid time off
A supportive and collaborative work environment

Preferred Experience

Familiarity with Windows Server 2016, 2019, and 2022.
Knowledge of Hyper-V, firewall/router fundamentals, and general backup systems.
Experience with advanced networking concepts.

Additional Requirements

A valid driver’s license and a reliable vehicle.
Ability to lift up to 50 lbs. as needed.

Compensation & Benefits

Starting wage is $21.00 per hour, with potential to reach up to $26.00 per hour based on experience and education. The benefits package includes health insurance, a retirement plan, paid holidays and vacation time, and a supportive, collaborative work environment.

Location & Travel

Onsite work in Savoy, IL 61874. A valid driver’s license and reliable vehicle are required. Ability to relocate to Savoy before starting is required, and commuter arrangements must align with in-person work at the Savoy location.