Entry-Level Technical Support Specialist

Sicunet Inc is hiring an Entry-Level Technical Support Specialist to support customers with security and technology products. This onsite role in Norwood, MA is designed for someone who enjoys troubleshooting and learning, with training provided so you can build practical skills in configuration, programming, networking, and support.

What you’ll do

• Provide technical support to customers, installers, technicians, and internal staff.
• Troubleshoot hardware, software, networking, and system configurations.
• Assist with setup, configuration, and programming of security products and systems.
• Diagnose technical problems and determine the most appropriate solution.
• Research technical issues and work independently to identify answers.
• Escalate complex issues when additional technical assistance is needed.
• Support customers via phone and email.
• Document technical issues, troubleshooting steps, and final solutions.
• Assist with product testing and troubleshooting.
• Learn Sicunet products, software, programming, and technical documentation.
• Coordinate with engineering, sales, and technical teams to resolve customer and product issues.
• Maintain professional, helpful communication with customers and coworkers.

What you bring

• Dependability and the ability to show up ready to work.
• Self-motivation and the ability to learn independently.
• Enjoyment of figuring out how things work, with comfort researching and troubleshooting problems.
• Strong attention to detail.
• Clear, professional communication skills (written and verbal).
• Good judgment on when to ask questions and when to take initiative.
• A positive attitude and a strong work ethic, able to work independently and as part of a team.
• Willingness to continuously learn new technology and products.
• High school diploma or equivalent.
• Basic computer skills.
• Strong interest in technology and troubleshooting.
• Strong problem-solving and analytical skills.
• Ability to learn new products, software, and technical systems.

Technology you’ll work with

• IP addresses
• Ethernet
• Wi-Fi

Technical experience (a plus)

• Electrical circuitry and basic electronics
• Low-voltage electrical systems
• Security systems, including access control and alarm systems
• Video surveillance systems
• Security product programming or configuration
• Networking experience, including IP addresses, Ethernet, and Wi-Fi
• Reading wiring diagrams or schematics
• Technical support, field service, installation, or troubleshooting experience

Pay and schedule

$22.00 - $30.00 per hour

Expected hours: 20.0 to 40.0 per week

Work location: In person

Benefits

• Dental insurance
• Health insurance
• Vision insurance