Support Jobs in Palmdale, CA

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Executive IT Support

Northrop Grumman Palmdale, CA

Palmdale, CA

Today

$73k - $121k/yr Full time Active Directory Application Support Device Management

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Job Description

Executive IT Support provides on-site IT support to Northrop Grumman executives and independently resolves high-impact technical issues at the Palmdale, CA campus.

Responsibilities

Deliver administrative and operational support for executive offices and executive travel IT needs
Support executive desktops, mobile phones, tablets, and multimedia/MTR devices
Diagnose, troubleshoot, and resolve IT software issues, including M365 and other Microsoft Office applications
Set up, maintain, and troubleshoot conference room environments and related A/V equipment
Work across multiple buildings at the Palmdale, CA campus as business and customer needs require

Requirements

Education plus IT experience:
- Bachelor’s degree with 2+ years of IT experience, or
- Associate’s degree with 4+ years of IT experience, or
- High School Diploma/GED with 6+ years of IT experience
4+ years of technical support experience in PC desktop or help desk roles supporting large user populations (500+)
Experience supporting corporate executives, senior leadership, or other high-level decision makers
Ability to manage high-profile situations with tact and composure
Must be able to obtain and maintain a U.S. Government Secret security clearance as a condition of continued employment
Experience using ServiceNow Incident Tracking and Trouble Ticketing
Proficiency with Microsoft technologies including: Windows 11, M365, Teams, Outlook, Word, Excel, PowerPoint, and Visio
Hands-on experience supporting hardware components such as video cards, hard drives, network adapters, and motherboards
Experience with Microsoft Endpoint Configuration Manager (MECM)
Experience supporting Windows 11 and BitLocker in a corporate environment
Ability to lift and move equipment up to 30 pounds

Technologies

ServiceNow Incident Tracking, Trouble Ticketing
Windows 11
M365, Teams, Outlook, Word, Excel, PowerPoint, Visio
Microsoft Endpoint Configuration Manager (MECM)
BitLocker
Active Directory

Benefits

Health insurance coverage
Life and disability insurance
Savings plan
Company paid holidays
Paid time off (PTO) for vacation and/or personal business
9/80 work schedule
401k matching program
Flexible work arrangements
Phenomenal learning opportunities
Great 401k matching program

Travel

10% of the time

Clearance

Clearance required for start: No
Clearance type: Secret

Relocation

No relocation assistance available

Work Location

On-site at the Palmdale, CA campus (full-time)
Not a remote work opportunity

Preferred Qualifications

Current U.S. Government Secret security clearance
Bachelor’s degree in Information Systems with 4 years supporting executive-level IT support
Strong customer service skills
Current CompTIA A+, CompTIA Security+, or Network+ certification
Experience with remote administration (VPN) and troubleshooting desktop PCs
Experience with Active Directory for configuring user and computer accounts
Experience supporting EVW (Enterprise Virtual Workspace) and Citrix
Current HP and Dell Warranty Support Certifications

Salary: USD 72,600 - 121,000 per year

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