Executive IT Support
Active Directory
Application Support
Device Management
End User Support
Executive Support
Hardware Support
Help Desk Support
Incident Management
Information Technology (IT)
It Service Management
IT Services
It Support
ITSM
Microsoft 365
Microsoft Endpoint Configuration Manager
Onsite
Service Desk Tool
Service Management
ServiceNow
Servicenow
Technical Support
Windows
Job Description
Executive IT Support provides on-site IT support to Northrop Grumman executives and independently resolves high-impact technical issues at the Palmdale, CA campus.
Responsibilities
- Deliver administrative and operational support for executive offices and executive travel IT needs
- Support executive desktops, mobile phones, tablets, and multimedia/MTR devices
- Diagnose, troubleshoot, and resolve IT software issues, including M365 and other Microsoft Office applications
- Set up, maintain, and troubleshoot conference room environments and related A/V equipment
- Work across multiple buildings at the Palmdale, CA campus as business and customer needs require
Requirements
- Education plus IT experience:
- Bachelor’s degree with 2+ years of IT experience, or
- Associate’s degree with 4+ years of IT experience, or
- High School Diploma/GED with 6+ years of IT experience
- 4+ years of technical support experience in PC desktop or help desk roles supporting large user populations (500+)
- Experience supporting corporate executives, senior leadership, or other high-level decision makers
- Ability to manage high-profile situations with tact and composure
- Must be able to obtain and maintain a U.S. Government Secret security clearance as a condition of continued employment
- Experience using ServiceNow Incident Tracking and Trouble Ticketing
- Proficiency with Microsoft technologies including: Windows 11, M365, Teams, Outlook, Word, Excel, PowerPoint, and Visio
- Hands-on experience supporting hardware components such as video cards, hard drives, network adapters, and motherboards
- Experience with Microsoft Endpoint Configuration Manager (MECM)
- Experience supporting Windows 11 and BitLocker in a corporate environment
- Ability to lift and move equipment up to 30 pounds
Technologies
- ServiceNow Incident Tracking, Trouble Ticketing
- Windows 11
- M365, Teams, Outlook, Word, Excel, PowerPoint, Visio
- Microsoft Endpoint Configuration Manager (MECM)
- BitLocker
- Active Directory
Benefits
- Health insurance coverage
- Life and disability insurance
- Savings plan
- Company paid holidays
- Paid time off (PTO) for vacation and/or personal business
- 9/80 work schedule
- 401k matching program
- Flexible work arrangements
- Phenomenal learning opportunities
- Great 401k matching program
Travel
- 10% of the time
Clearance
- Clearance required for start: No
- Clearance type: Secret
Relocation
- No relocation assistance available
Work Location
- On-site at the Palmdale, CA campus (full-time)
- Not a remote work opportunity
Preferred Qualifications
- Current U.S. Government Secret security clearance
- Bachelor’s degree in Information Systems with 4 years supporting executive-level IT support
- Strong customer service skills
- Current CompTIA A+, CompTIA Security+, or Network+ certification
- Experience with remote administration (VPN) and troubleshooting desktop PCs
- Experience with Active Directory for configuring user and computer accounts
- Experience supporting EVW (Enterprise Virtual Workspace) and Citrix
- Current HP and Dell Warranty Support Certifications
Salary: USD 72,600 - 121,000 per year
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