Support Jobs in Paoli, PA

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1mo ago

Desktop Support Specialist

Turn5, Inc. Paoli, PA

Paoli, PA

1mo ago Closed

Full time Cloud Platforms Computer Skills Desktop Support

This position is no longer accepting applications (closed Aug 27, 2026).

Job Description

Turn5, Inc. is expanding its onsite IT support presence in Paoli, Pennsylvania, with a Desktop Support Specialist who will serve as the first point of contact for hardware and software help for internal users. This role combines hands-on ticket resolution, device provisioning, and the creation of training guides and user sessions, with year-one duties centered on ticket management, equipment setup, and hardware inventory. Occasional local travel to other sites is required.

Responsibilities

Monitor the Help Desk ticketing system and provide technical assistance for issues related to computers, software, and other IT-managed systems
Respond to user questions via chat, email, support ticket, phone, or in person; ask questions to assess scope and nature of the issue; resolve or escalate as needed
Train users as needed using training manuals as a base
Set up computers, phones, peripherals, and other devices
Install, add, move, or change telephone extensions and related equipment
Respond to requests for loaner equipment and maintain hardware and inventory for check-in/check-out
Occasional local travel to other sites with reliable transportation

Requirements

12 months of IT end-user support experience
Computer proficient
Knowledge of Windows desktop and Server OS
Knowledge of Microsoft Office Suite and Office 365
PC deployment experience preferred
Excellent organizational skills with the ability to handle multiple tasks simultaneously
Oral and written communication, interpersonal skills
Ability to prioritize workload and meet deadlines

Technologies

Windows desktop OS
Windows Server OS
Microsoft Office Suite
Office 365

Overview

Turn5 is one of the largest and fastest growing e-commerce retailers in the Greater Philadelphia area. The company is best known for its award-winning platforms AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com, serving muscle car, truck, and off-road enthusiasts since 2004. The 2022 acquisition of Eckler’s expanded Turn5’s catalog to include aftermarket automotive products for vehicles as classic as the Model T. Beyond selling car parts, Turn5 is dedicated to meaningful customer experiences, offering thousands of educational videos and leveraging user-generated content to inspire gearheads worldwide.

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