Desktop Support Specialist

Turn5, Inc. is expanding its onsite IT support presence in Paoli, Pennsylvania, with a Desktop Support Specialist who will serve as the first point of contact for hardware and software help for internal users. This role combines hands-on ticket resolution, device provisioning, and the creation of training guides and user sessions, with year-one duties centered on ticket management, equipment setup, and hardware inventory. Occasional local travel to other sites is required.

Responsibilities

• Monitor the Help Desk ticketing system and provide technical assistance for issues related to computers, software, and other IT-managed systems
• Respond to user questions via chat, email, support ticket, phone, or in person; ask questions to assess scope and nature of the issue; resolve or escalate as needed
• Train users as needed using training manuals as a base
• Set up computers, phones, peripherals, and other devices
• Install, add, move, or change telephone extensions and related equipment
• Respond to requests for loaner equipment and maintain hardware and inventory for check-in/check-out
• Occasional local travel to other sites with reliable transportation

Requirements

• 12 months of IT end-user support experience
• Computer proficient
• Knowledge of Windows desktop and Server OS
• Knowledge of Microsoft Office Suite and Office 365
• PC deployment experience preferred
• Excellent organizational skills with the ability to handle multiple tasks simultaneously
• Oral and written communication, interpersonal skills
• Ability to prioritize workload and meet deadlines

Technologies

• Windows desktop OS
• Windows Server OS
• Microsoft Office Suite
• Office 365

Overview

Turn5 is one of the largest and fastest growing e-commerce retailers in the Greater Philadelphia area. The company is best known for its award-winning platforms AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com, serving muscle car, truck, and off-road enthusiasts since 2004. The 2022 acquisition of Eckler’s expanded Turn5’s catalog to include aftermarket automotive products for vehicles as classic as the Model T. Beyond selling car parts, Turn5 is dedicated to meaningful customer experiences, offering thousands of educational videos and leveraging user-generated content to inspire gearheads worldwide.