Based with a McDonald’s franchisee, the Restaurant IT Support Specialist (Mobile Position) delivers on-site and remote technical support across a network of restaurant locations. The role focuses on maintaining IT infrastructure for fast-paced operations,Troubleshooting hardware, software, networks, and mobile devices to keep store operations running smoothly. This position is based in Perry, GA and requires travel across multiple sites as needed.
Responsibilities
- Provide on-site and remote assistance to restaurant staff, addressing hardware, software, network, and operating system issues promptly and efficiently.
- Troubleshoot devices including computers, mobile devices, printers, POS systems, and networking hardware such as routers, switches, VPNs, firewalls, and LAN/WAN configurations.
- Manage help desk tickets, document issues, track resolutions, and communicate progress to stakeholders.
- Support Active Directory tasks for user account setup, permission changes, and password resets while following security protocols.
- Assist with computer management tasks including OS deployment and updates (Windows), hardware upgrades, and equipment troubleshooting.
- Diagnose network connectivity and firewall configurations to maintain optimal network performance.
- Collaborate with IT teams on infrastructure projects to ensure smooth rollout of new hardware or software across locations.
Qualifications
- Education: High school diploma or equivalent.
- Minimum experience: 3 years in technical support or a related role.
Requirements
- Proficiency with Microsoft Office applications and familiarity with help desk systems.
- OTP certifications and McDonald’s IT infrastructure experience are required.
- Extensive technical support experience in a fast-paced environment with a focus on desktop support and equipment troubleshooting.
- Strong understanding of networking concepts including LAN/WAN, TCP/IP, DNS, VPNs, firewalls (Meraki), and general network administration.
- Expertise across Windows (including Windows Server), macOS, Linux, and related hardware components.
- Ability to troubleshoot OS and POS software issues; familiarity with software deployment tools such as SCCM is a plus.
- Excellent communication skills with a customer service orientation for assisting non-technical users.
- Knowledge of Active Directory user management; GPO configurations are desirable.
- Familiarity with IT infrastructure components including hardware and network devices to maintain operational continuity.
- Strong analytical skills to identify root causes and implement durable solutions.
Technologies
- SCCM
- Meraki
- Active Directory
- GPO
- Windows
- Windows Server
- macOS
- Linux
- VPNs
- DNS
- TCP/IP
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Tuition reimbursement
- Vision insurance
Job Overview
The role centers on delivering mobile, on-site and remote IT support to multiple restaurant locations, addressing hardware and software issues, performing upgrades, and optimizing digital workflows for restaurant staff. You will play a key part in maintaining the IT backbone of the operation while delivering professional customer service to non-technical users.
Compensation
Salary: USD 60,000 - 75,000 per year.
Location & Travel
Location: Perry, GA (onsite). A preferred location is Atlanta, GA.
Willingness to travel: 100% travel is required to support multiple sites, with travel to various locations in a single day as needed.
Application Questions
- Are you willing to work weekends, holidays and overnight on occasion?
- Are you willing to travel to multiple locations in one day?
- Do you have your own reliable transportation?
