Based with a McDonald’s franchisee, the Restaurant IT Support Specialist (Mobile Position) delivers on-site and remote technical support across a network of restaurant locations. The role focuses on maintaining IT infrastructure for fast-paced operations,Troubleshooting hardware, software, networks, and mobile devices to keep store operations running smoothly. This position is based in Perry, GA and requires travel across multiple sites as needed.

Responsibilities

Provide on-site and remote assistance to restaurant staff, addressing hardware, software, network, and operating system issues promptly and efficiently.
Troubleshoot devices including computers, mobile devices, printers, POS systems, and networking hardware such as routers, switches, VPNs, firewalls, and LAN/WAN configurations.
Manage help desk tickets, document issues, track resolutions, and communicate progress to stakeholders.
Support Active Directory tasks for user account setup, permission changes, and password resets while following security protocols.
Assist with computer management tasks including OS deployment and updates (Windows), hardware upgrades, and equipment troubleshooting.
Diagnose network connectivity and firewall configurations to maintain optimal network performance.
Collaborate with IT teams on infrastructure projects to ensure smooth rollout of new hardware or software across locations.

Qualifications

Education: High school diploma or equivalent.
Minimum experience: 3 years in technical support or a related role.

Requirements

Proficiency with Microsoft Office applications and familiarity with help desk systems.
OTP certifications and McDonald’s IT infrastructure experience are required.
Extensive technical support experience in a fast-paced environment with a focus on desktop support and equipment troubleshooting.
Strong understanding of networking concepts including LAN/WAN, TCP/IP, DNS, VPNs, firewalls (Meraki), and general network administration.
Expertise across Windows (including Windows Server), macOS, Linux, and related hardware components.
Ability to troubleshoot OS and POS software issues; familiarity with software deployment tools such as SCCM is a plus.
Excellent communication skills with a customer service orientation for assisting non-technical users.
Knowledge of Active Directory user management; GPO configurations are desirable.
Familiarity with IT infrastructure components including hardware and network devices to maintain operational continuity.
Strong analytical skills to identify root causes and implement durable solutions.

Technologies

SCCM
Meraki
Active Directory
GPO
Windows
Windows Server
macOS
Linux
VPNs
DNS
TCP/IP

Benefits

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Tuition reimbursement
Vision insurance

Job Overview

The role centers on delivering mobile, on-site and remote IT support to multiple restaurant locations, addressing hardware and software issues, performing upgrades, and optimizing digital workflows for restaurant staff. You will play a key part in maintaining the IT backbone of the operation while delivering professional customer service to non-technical users.

Compensation

Salary: USD 60,000 - 75,000 per year.

Location & Travel

Location: Perry, GA (onsite). A preferred location is Atlanta, GA.

Willingness to travel: 100% travel is required to support multiple sites, with travel to various locations in a single day as needed.

Application Questions

Are you willing to work weekends, holidays and overnight on occasion?
Are you willing to travel to multiple locations in one day?
Do you have your own reliable transportation?

Restaurant IT Support (Mobile Position) OTP

Job Description