Support Jobs in Pineville, LA

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IT Help Desk Technician

Crest Industries Pineville, LA

Pineville, LA

Today

Full time Computer Skills Device Management End User Support

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Job Description

Crest Industries is hiring an IT Help Desk Technician to support employees across the Crest Industries Family of Companies onsite in Pineville, Louisiana.

Responsibilities

Provide technical support to employees in person, by phone, email, and support tickets, including use of remote support tools
Troubleshoot issues across hardware, software, Microsoft 365, and connectivity; support printers and other common technology problems
Set up and configure computers, install software, and support device imaging, system rebuilds, and user data transfers
Support mobile devices, conference room technology, and audiovisual equipment
Assist with user accounts, access requests, and routine Active Directory and Microsoft 365 administrative tasks, following established approvals and security procedures
Track, prioritize, and document support requests; keep employees informed and coordinate with other IT team members when additional support is needed
Support device deployment using tools such as Microsoft Intune and Workspace ONE
Document solutions, identify recurring problems, and recommend improvements to support processes
Recognize and escalate suspected security issues in line with established procedures
Work with Systems Administrators and Engineers on IT projects as skills develop

Requirements

Foundational knowledge of computer hardware, software, and troubleshooting through education, certifications, hands-on projects, or work experience
Strong listening and communication skills, with the ability to explain technical information clearly
Customer-focused mindset, patience, and willingness to support employees at different technical skill levels
Reliability, attention to detail, and ability to organize work as priorities change
Ability to work independently, ask questions when needed, and collaborate with a team
Interest in learning new technologies and growing IT skills

Education

Associate degree or higher in Computer Information Systems, Information Technology, or a related field

Technologies

Microsoft 365, Active Directory, Microsoft Intune, Workspace ONE, Windows 11, macOS
Outlook, Teams, SharePoint, Zendesk, Microsoft 365 Admin Center
DNS, DHCP, TCP/IP, VPN
Autodesk
CompTIA A+, CompTIA Network+, CompTIA Security+, ITIL

Location and Scheduling

Based in Pineville, Louisiana (onsite)
Occasional travel and limited overtime are required

Helpful Experience (Not Required)

Supporting Windows 11, macOS, and Microsoft 365 applications including Outlook, Teams, and SharePoint
Working with Active Directory and Microsoft 365 Admin Center, including basic user access administration
Networking fundamentals: DNS, DHCP, TCP/IP, and VPN
Using Zendesk and remote troubleshooting tools
Imaging computers, migrating user data, and supporting deployments with Microsoft Intune or Workspace ONE
Supporting Autodesk or other business applications
CompTIA A+, Network+, Security+, relevant Microsoft certifications, or familiarity with ITIL service management practices

Previous Experience

Previous professional IT experience is welcome but not required

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