IT Help Desk Technician

Crest Industries is hiring an IT Help Desk Technician to support employees across the Crest Industries Family of Companies onsite in Pineville, Louisiana.

Responsibilities

• Provide technical support to employees in person, by phone, email, and support tickets, including use of remote support tools
• Troubleshoot issues across hardware, software, Microsoft 365, and connectivity; support printers and other common technology problems
• Set up and configure computers, install software, and support device imaging, system rebuilds, and user data transfers
• Support mobile devices, conference room technology, and audiovisual equipment
• Assist with user accounts, access requests, and routine Active Directory and Microsoft 365 administrative tasks, following established approvals and security procedures
• Track, prioritize, and document support requests; keep employees informed and coordinate with other IT team members when additional support is needed
• Support device deployment using tools such as Microsoft Intune and Workspace ONE
• Document solutions, identify recurring problems, and recommend improvements to support processes
• Recognize and escalate suspected security issues in line with established procedures
• Work with Systems Administrators and Engineers on IT projects as skills develop

Requirements

• Foundational knowledge of computer hardware, software, and troubleshooting through education, certifications, hands-on projects, or work experience
• Strong listening and communication skills, with the ability to explain technical information clearly
• Customer-focused mindset, patience, and willingness to support employees at different technical skill levels
• Reliability, attention to detail, and ability to organize work as priorities change
• Ability to work independently, ask questions when needed, and collaborate with a team
• Interest in learning new technologies and growing IT skills

Education

• Associate degree or higher in Computer Information Systems, Information Technology, or a related field

Technologies

• Microsoft 365, Active Directory, Microsoft Intune, Workspace ONE, Windows 11, macOS
• Outlook, Teams, SharePoint, Zendesk, Microsoft 365 Admin Center
• DNS, DHCP, TCP/IP, VPN
• Autodesk
• CompTIA A+, CompTIA Network+, CompTIA Security+, ITIL

Location and Scheduling

• Based in Pineville, Louisiana (onsite)
• Occasional travel and limited overtime are required

Helpful Experience (Not Required)

• Supporting Windows 11, macOS, and Microsoft 365 applications including Outlook, Teams, and SharePoint
• Working with Active Directory and Microsoft 365 Admin Center, including basic user access administration
• Networking fundamentals: DNS, DHCP, TCP/IP, and VPN
• Using Zendesk and remote troubleshooting tools
• Imaging computers, migrating user data, and supporting deployments with Microsoft Intune or Workspace ONE
• Supporting Autodesk or other business applications
• CompTIA A+, Network+, Security+, relevant Microsoft certifications, or familiarity with ITIL service management practices

Previous Experience

• Previous professional IT experience is welcome but not required