Support Jobs in Portland, ME

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1mo ago

IT Helpdesk Specialist

R.C. Moore, Inc. Portland, ME

Portland, ME

1mo ago Closed

$26 - $31/hr Full time Active Directory Application Support End User Support

This position is no longer accepting applications (closed Jul 14, 2026).

Job Description

R.C. Moore, Inc., based in Portland, Maine, is looking for an IT Helpdesk Specialist to be the first point of contact for employees needing technical support. This on-site role covers hardware, software, and network issues, device setup, account management, and basic help for TMS and WMS applications, with a hourly pay range of $26-$31. A solid foundation, including at least one year in a helpdesk role and an associate degree, will help you hit the ground running in a collaborative IT team.

Responsibilities

Address helpdesk tickets, phone calls, and emails to diagnose and resolve hardware, software, and connectivity problems, providing timely updates.
Escalate complex issues to Tier 2/3 support and document actions and outcomes accurately.
Assist with deploying updates, patches, and security fixes on user devices.
Provide hardware support for desktops, laptops, mobile devices, printers, scanners, and other peripherals.
Assist with software installations and basic application troubleshooting.
Manage user accounts in Active Directory or Entra ID; help with password resets and MFA setup in accordance with IT security policies.
Offer guidance on Microsoft 365, Teams, and email, and contribute to a self-help knowledge base.
Maintain incident and service request records and help identify recurring issues to improve results.

Requirements

Minimum of 1 year of helpdesk or IT support experience.
Associate’s degree in Computer Science, Information Technology, or a related field (or equivalent experience) preferred.
Preferred certifications include CompTIA A+, Network+, or Microsoft 365.

Technologies

Active Directory
Entra ID
Microsoft 365
Teams
Transportation Management Systems (TMS)
Warehouse Management Systems (WMS)

Benefits

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Professional development assistance
Vision insurance

Why Join Us

Competitive pay and benefits.
Opportunities for professional growth and IT training.
Supportive team environment where your problem-solving skills have an impact.

Application Question

Are you open to being flexible occasionally outside of business hours via phone or email to address time-sensitive issues?

Work Location

Portland, ME 04102 — On-site

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