IT Helpdesk Specialist

R.C. Moore, Inc., based in Portland, Maine, is looking for an IT Helpdesk Specialist to be the first point of contact for employees needing technical support. This on-site role covers hardware, software, and network issues, device setup, account management, and basic help for TMS and WMS applications, with a hourly pay range of $26-$31. A solid foundation, including at least one year in a helpdesk role and an associate degree, will help you hit the ground running in a collaborative IT team.

Responsibilities

• Address helpdesk tickets, phone calls, and emails to diagnose and resolve hardware, software, and connectivity problems, providing timely updates.
• Escalate complex issues to Tier 2/3 support and document actions and outcomes accurately.
• Assist with deploying updates, patches, and security fixes on user devices.
• Provide hardware support for desktops, laptops, mobile devices, printers, scanners, and other peripherals.
• Assist with software installations and basic application troubleshooting.
• Manage user accounts in Active Directory or Entra ID; help with password resets and MFA setup in accordance with IT security policies.
• Offer guidance on Microsoft 365, Teams, and email, and contribute to a self-help knowledge base.
• Maintain incident and service request records and help identify recurring issues to improve results.

Requirements

• Minimum of 1 year of helpdesk or IT support experience.
• Associate’s degree in Computer Science, Information Technology, or a related field (or equivalent experience) preferred.
• Preferred certifications include CompTIA A+, Network+, or Microsoft 365.

Technologies

• Active Directory
• Entra ID
• Microsoft 365
• Teams
• Transportation Management Systems (TMS)
• Warehouse Management Systems (WMS)

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Why Join Us

• Competitive pay and benefits.
• Opportunities for professional growth and IT training.
• Supportive team environment where your problem-solving skills have an impact.

Application Question

Are you open to being flexible occasionally outside of business hours via phone or email to address time-sensitive issues?

Work Location

Portland, ME 04102 — On-site