Support Jobs in Powhattan, KS

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IT Support Specialist

Sac & Fox Casino Powhattan, KS

Powhattan, KS

Today

$15+/hr Full time Application Support Computer Skills End User Support

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Job Description

Support casino operations by installing, supporting, and maintaining IT systems, gaming program changes, and disaster recovery for casino networks and communications.

Responsibilities

Assist with installation, operation, and maintenance of casino-related computer hardware, operating systems, application software, and data and voice communications.
Handle and resolve user assistance requests.
Maintain confidentiality of systems, data, and information.
Evaluate requests, decide appropriate actions, and implement efficient, effective solutions.
Keep the IT Director informed of requests and responses.
Refer requests to the IT Director for review before taking action when appropriate.
Maintain network systems, network security, and user access, and complete routine network tasks.
Perform support activities such as backups, report generation, and problem resolution in a professional and accurate manner.
Complete installations, preventive maintenance, and repairs for computer hardware, communications equipment, video equipment, and peripherals.
Support the IT Director with design and implementation of efficient and cost effective IT solutions.
Provide end-user training for applications and other software.
Review requests for new gaming programs or program changes with the IT Director and Compliance.
Perform gaming program changes for gaming systems.
Prepare a written implementation plan for new and modified programs.
Test new and modified programs and document testing prior to implementation.
Maintain records of final program changes, including evidence of user acceptance, date in service, programmer, and reason for changes.
Review Security logs.
Log and report multiple log-on attempts and any denied user access after three attempts.
Log unauthorized changes to live data files and any other unusual transactions.
Complete other duties as assigned or directed by the IT Director or above.

Requirements

High School Diploma or G.E.D. certificate.
3+ years experience with Microsoft Networks, Windows Operating Systems, Excel, Word, and Microsoft Exchange.
Experience performing network functions such as adding, modifying, or deleting users, objects, or directories.
Experience troubleshooting connection errors, computer errors, and network errors.
Skills maintaining and troubleshooting computer hardware, including personal computers, peripherals, and data communication.
Ability to diagnose and resolve problems with personal computers, network connections, printers, and telephone equipment.
Ability to communicate verbally and in writing with users, management, and staff.
Knowledge of personal computer operating systems, telephone systems, networks, and peripherals.
Ability to lift 40 pounds.
On call 24 hours for emergency/disaster recovery of casino systems and networks.
Must be 18 years old at time of hire.
Must successfully pass a background investigation to be employed by the Casino.
Responsible for compliance with the Casino’s Internal Control Policy & Procedure as it relates to the position’s job description.

Technologies

Microsoft Networks
Windows Operating Systems
Excel
Word
Microsoft Exchange

Benefits

401(k)
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance

Job Details

Job type: Full-time
Pay: From $15.00 per hour
Work location: In person
Location: Powhattan, KS (onsite)

Additional Notes

Occupational hazard: Entertainment industry work environment may include excessive noise, smoke, and stress.
Physical demands: Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

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