IT Support Specialist

Support casino operations by installing, supporting, and maintaining IT systems, gaming program changes, and disaster recovery for casino networks and communications.

Responsibilities

• Assist with installation, operation, and maintenance of casino-related computer hardware, operating systems, application software, and data and voice communications.
• Handle and resolve user assistance requests.
• Maintain confidentiality of systems, data, and information.
• Evaluate requests, decide appropriate actions, and implement efficient, effective solutions.
• Keep the IT Director informed of requests and responses.
• Refer requests to the IT Director for review before taking action when appropriate.
• Maintain network systems, network security, and user access, and complete routine network tasks.
• Perform support activities such as backups, report generation, and problem resolution in a professional and accurate manner.
• Complete installations, preventive maintenance, and repairs for computer hardware, communications equipment, video equipment, and peripherals.
• Support the IT Director with design and implementation of efficient and cost effective IT solutions.
• Provide end-user training for applications and other software.
• Review requests for new gaming programs or program changes with the IT Director and Compliance.
• Perform gaming program changes for gaming systems.
• Prepare a written implementation plan for new and modified programs.
• Test new and modified programs and document testing prior to implementation.
• Maintain records of final program changes, including evidence of user acceptance, date in service, programmer, and reason for changes.
• Review Security logs.
• Log and report multiple log-on attempts and any denied user access after three attempts.
• Log unauthorized changes to live data files and any other unusual transactions.
• Complete other duties as assigned or directed by the IT Director or above.

Requirements

• High School Diploma or G.E.D. certificate.
• 3+ years experience with Microsoft Networks, Windows Operating Systems, Excel, Word, and Microsoft Exchange.
• Experience performing network functions such as adding, modifying, or deleting users, objects, or directories.
• Experience troubleshooting connection errors, computer errors, and network errors.
• Skills maintaining and troubleshooting computer hardware, including personal computers, peripherals, and data communication.
• Ability to diagnose and resolve problems with personal computers, network connections, printers, and telephone equipment.
• Ability to communicate verbally and in writing with users, management, and staff.
• Knowledge of personal computer operating systems, telephone systems, networks, and peripherals.
• Ability to lift 40 pounds.
• On call 24 hours for emergency/disaster recovery of casino systems and networks.
• Must be 18 years old at time of hire.
• Must successfully pass a background investigation to be employed by the Casino.
• Responsible for compliance with the Casino’s Internal Control Policy & Procedure as it relates to the position’s job description.

Technologies

• Microsoft Networks
• Windows Operating Systems
• Excel
• Word
• Microsoft Exchange

Benefits

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Job Details

• Job type: Full-time
• Pay: From $15.00 per hour
• Work location: In person
• Location: Powhattan, KS (onsite)

Additional Notes

• Occupational hazard: Entertainment industry work environment may include excessive noise, smoke, and stress.
• Physical demands: Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.