Queens, NY

Support Jobs in Queens, NY

2 jobs found

Include remote jobs

1mo ago

IT Helpdesk Support

The Child Center of NY Queens, NY

Queens, NY

1mo ago Closed

$62k - $75k/yr Full time End User Support Help Desk Support Identity and Access Management

This position is no longer accepting applications (closed Sep 12, 2026).

Job Description

The IT Helpdesk Support role supports the Technology team at The Child Center of NY by delivering end-user assistance across several NYC office locations. The position centers on resolving hardware, software, connectivity, and account-related issues in a Microsoft-based environment, while helping maintain operational stability through documentation, asset oversight, and Microsoft Entra administration.

Location and Employment Details

Location: Queens, NY (onsite)
Compensation: USD 62,000 to 75,000 per year
Minimum Experience: 4 years

Role Responsibilities

Handle help desk support through tickets, phone calls, and walk-up requests
Diagnose and troubleshoot hardware, software, peripherals, and connectivity issues
Own and manage the help desk ticket queue
Escalate unresolved or advanced technical issues to senior IT staff
Coordinate deployment and setup of IT equipment
Complete onboarding and offboarding technology tasks
Maintain accurate IT asset inventory records
Administer cloud-based identity and access management using Microsoft Entra
Support Microsoft 365 administration
Perform basic network troubleshooting for LAN, Wi-Fi, and VPN
Develop and maintain internal knowledge base articles and SOPs
Identify recurring technical issues and propose improvements
Coordinate with third-party vendors and service providers
Monitor system alerts and respond to infrastructure notifications
Participate in IT projects, system rollouts, and technology upgrades

Requirements

Education: Associate degree in Information Technology, Computer Science, or related field, or equivalent work experience
Experience: 4+ years of progressive experience in technical support, IT support, or help desk operations in a Microsoft Windows environment
Demonstrated experience with help desk or ticket management systems
Solid understanding of TCP/IP LAN, Wi-Fi, and VPN concepts and troubleshooting
Experience supporting Microsoft 365, including Exchange Online, Teams, and SharePoint
Working knowledge of Microsoft Entra (Azure AD) for identity and access management
Excellent written and verbal communication skills
Strong interpersonal skills to build relationships and support a positive work environment
Residency: Living in New York state is required
Preferred: CompTIA A+, Network+, or Microsoft 365 Certified: Fundamentals
Preferred: Experience with Microsoft Entra ID conditional access policies and hybrid identity environments
Preferred: Previous experience in a similar nonprofit environment
Preferred: Familiarity with endpoint management tools such as Microsoft Intune or SCCM

Technologies

Microsoft Windows
Microsoft Entra
Microsoft Entra ID (Azure AD)
Microsoft 365
Exchange Online
Teams
SharePoint
TCP/IP, LAN, Wi-Fi, VPN
Microsoft Intune
SCCM
Microsoft Entra ID conditional access policies
Hybrid identity environments
CompTIA A+, CompTIA Network+
Microsoft 365 Certified: Fundamentals

Position Overview

Provide high-quality end-user support across multiple office locations
Resolve hardware, software, connectivity, and account-related issues within a Microsoft-based environment
Support operational stability through documentation, asset oversight, Microsoft Entra cloud-based user administration, and coordination with senior technology staff to improve efficiency, reliability, and user experience

View full job page →

1mo ago

Help Desk Associate, Bureau of Early Intervention

Agency DEPT OF HEALTH/MENTAL HYGIENE Queens, NY

Queens, NY

1mo ago Closed

$47k - $53k/yr Full time Administrative Data Entry Help Desk Support

This position is no longer accepting applications (closed Sep 5, 2026).

Job Description

The Help Desk Associate supports the Bureau of Early Intervention by helping resolve operational issues through accurate data handling, document management, and report preparation. The position reports to the EI Systems supervisor and includes hybrid work in Queens, NY.

Location

Queens, NY (hybrid)

Compensation

USD 46,503 - 53,479 per year

Role Summary

This role contributes to problem resolution by entering and maintaining information, processing submissions that require correction, and producing reports to support Bureau operations. Special projects may be assigned as needed.

Key Responsibilities

Process document submissions for data correction
Complete data entry into relevant databases
Create reports
Assist with special projects as assigned

Required Qualifications

Four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization
One year of satisfactory clerical experience
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute

Benefits

Premium-free health insurance plan
Public sector defined benefit pension plan with steady monthly payments in retirement
Tax-deferred savings program
Worksite Wellness Program
Work From Home Policy: depending on the position, you may be able to work up to two days during the week from home

55A Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Indicate at the top of your resume and cover letter that you would like to be considered through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs.

Residency Requirement

New York City residency is generally required within 90 days of appointment
City employees in certain titles who have worked for the City for 2 continuous years may be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County

View full job page →

Support Jobs in Queens, NY

IT Helpdesk Support

Help Desk Associate, Bureau of Early Intervention

Get Support Jobs in Queens, NY alerts