Identity and Access Management

Identity and Access Management Support Jobs

53 jobs found

Today

IT Service Desk Technician

Trexon Boston, MA

Boston, MA

Today

$31 - $36/hr Full time Active Directory Atlassian Cloud Platforms

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Job Description

Trexon is hiring an IT Service Desk Technician for an onsite role in Boston, MA. The position provides Tier 1 and Tier 2 desktop and end-user support in a Windows enterprise environment across two locations, manages the IT service desk queue, and troubleshoots hardware and software. The compensation ranges from USD 31 - 36 per hour, depending on experience. Ideal candidates bring 3 to 5 years of desktop support or IT service desk experience and hold a high school diploma or GED.

Position overview: The Support Technician serves as the primary point of contact for end-user hardware and software support in a Windows enterprise setting. The role is focused on minimizing downtime and delivering an exceptional support experience at every touchpoint across both sites. You should be technically sharp, customer‑oriented, and dedicated to solving problems efficiently while documenting your work thoroughly. Success is measured by timely ticket resolution, minimal recurrence of issues, and end users who feel genuinely supported. The role values a proactive mindset, a passion for technology, continuous learning, and strong collaboration with colleagues.

Responsibilities

Support long-term hardware planning and capacity strategies to address future technology needs.
Assist with planning and executing new computer projects and hardware installations.
Research hardware options and recommend products to inform procurement and development efforts.
Help plan and deploy networking and wiring projects and installations.
Keep current on networking contracts and oversee contract-based installations.
Determine and meet required hardware service levels in line with organizational policies.
Coordinate with end users and staff, delivering training and support on equipment operation and related issues.
Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware and related products.
Where needed, handle installation, configuration, testing, maintenance, monitoring, and troubleshooting of end user software and networking software.
Conduct on-site analysis and resolution of complex hardware problems for diverse users, recommending and implementing fixes, including off-site repairs when appropriate.
Handle incoming calls, tickets, and emails about hardware problems with prompt responses.
Record hardware failures, repairs, installations, and removals in the ticketing system.
Stay informed about hardware contracts and oversee contract-based installations.
Coordinate with third-party vendors and support when required.
Recommend and schedule improvements, upgrades, and repairs for hardware and peripherals.
Perform other duties aligned with the role as needed.
Mentor junior team members when appropriate.
Oversee the fleet of input/output devices, including printers and scanners.
Coordinate deployment and monitoring of building battery backup systems.
Contribute to ad-hoc projects and initiatives as needed.

Requirements

Ideal candidates will meet these qualifications and attributes:

Three to five years of experience in a desktop support or IT service desk role.
Working knowledge of Windows 10 and Windows 11 configurations and support across multiple hardware platforms.
Experience with Microsoft 365.
Familiarity with Jira Service Management and Confluence Documentation.
Network troubleshooting skills and printer configuration/support experience.
Strong problem solving and the ability to visualize effective solutions.
Ability to implement, administer, and troubleshoot infrastructure devices.
Ability to provide detailed inputs for hardware and software selection.
Quick learner who can pick up new technologies using documentation and online resources.
Comfort working with all levels of staff inside and outside IT and the organization.
Self-starter who can work independently and also thrive in a team setting.
Good analytical and problem-solving skills, with reliability and flexibility as needed.
Positive attitude and strong communication skills.

Technologies

Windows 10
Windows 11
Microsoft 365
Jira Service Management
Confluence Documentation
Active Directory
OneDrive
SharePoint
Dialpad
VoIP

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Today

Desktop Support Engineer L1

Sybex Latham, NY

Latham, NY

Today

Up to $30/hr Full time Active Directory Autopilot Cloud Platforms

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Job Description

Sybex is seeking a Desktop Support Engineer L1 to provide frontline technical support for employees at our Latham, New York office. This onsite role focuses on resolving hardware and software issues, managing user accounts in Active Directory, handling imaging and deployment tasks, and triaging IT service tickets to keep desks and devices running smoothly.

In this position you will join a collaborative IT team, applying your knowledge of network administration and general IT support to ensure reliable computer systems across the organization.

Overview

This role involves delivering technical support and troubleshooting assistance to employees, drawing on experience with network administration and IT support practices to maintain smooth operation of the organization's computer systems.

Responsibilities

Provide desktop support to end-users, including troubleshooting hardware and software issues
Install, configure, and maintain computer systems and peripherals
Set up and troubleshoot network connectivity for desktops and laptops
Manage user accounts and permissions in Active Directory
Assist with software installations and upgrades
Respond to help desk tickets in a timely manner and provide resolution or escalate as necessary
Collaborate with team members to resolve complex technical issues
Document technical procedures and solutions for future reference

Requirements

Proven experience as a Desktop Support Technician or similar role
Strong knowledge of network administration, technical support, and IT support principles
Proficiency in operating systems such as Windows, Linux, and Mac OS
Familiarity with office productivity software (e.g., Microsoft Office)
Experience with SCCM, Remedy, or ServiceNow ticketing systems is a plus
Knowledge of VPN technologies and remote access tools
Excellent problem-solving skills and attention to detail
Strong communication and interpersonal skills

Technologies

ServiceNow
Active Directory
SCCM (Microsoft Configuration Manager)
Imaging
Autopilot
Intune
Office 365
Windows 10
Windows 11
Linux
Mac OS
Remedy
VPN
Remote access tools

Location

Latham, NY (onsite)

Work Location

In person

Pay

Up to $30.00 per hour

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Today

IT Support Specialist

Duraflame, Inc Henderson, NV

Henderson, NV

Today

$28+/hr Full time Active Directory Application Support Computer Skills

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Job Description

Duraflame, Inc is seeking an IT Support Specialist to provide frontline IT assistance to end users across all company locations. This onsite role in Henderson, NV places you as the primary point of contact for IT service requests, diagnosing and resolving hardware, software, and access issues while supporting enterprise tools and maintaining asset controls to sustain service quality.

Responsibilities

Deliver first- and second-line technical support for desktops, laptops, mobile devices, printers, and peripherals, using remote tools and on-site visits when required.
Log, prioritize, and resolve IT service requests via the ticketing system in line with service level targets.
Install, configure, maintain, upgrade, and replace end-user hardware, operating systems, and approved software.
Troubleshoot issues related to operating systems, Microsoft 365, collaboration tools, VPN access, printers, mobile devices, and basic network connectivity.
Escalate complex problems to IT Engineering with clear documentation and steps taken.
Maintain accurate records of incidents, resolutions, asset assignments, software licensing, and inventory lifecycle.
Assist with user onboarding and offboarding, including equipment setup and access provisioning, coordinating with HR and management as needed.
Support IT security best practices by assisting with endpoint protection, software deployment, patching, user access controls, and security awareness reinforcement.
Assist in backup, recovery, and business continuity support activities as directed.
Coordinate with IT vendors and service providers for hardware repairs, replacements, warranties, and service requests.
Review, code, and track IT-related invoices for hardware, software, licensing, and services; verify charges against purchase approvals and contracts; coordinate with Finance for accurate processing.
Other duties as assigned.

Requirements

High School diploma or equivalent is required; an Associate degree or technical IT coursework is preferred.

Technologies

Microsoft 365
Windows 11
Apple Devices
Intune
Entra
JAMF

Benefits

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance

Location

Henderson, NV (onsite)

Job Type

Full-time

Pay

From $28.00 per hour

Application Questions

Describe your experience supporting Windows 11, Microsoft 365.
Do you have experience working with Intune, Entra, and JAMF? If so, describe that experience.

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IT Support Administrator

Continental Carbon Houston, TX

Houston, TX

Today

Full time Active Directory Cloud Platforms End User Support

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Job Description

The onsite IT Support Administrator role at Continental Carbon is based in Houston, TX and concentrates on securing, maintaining, and optimizing hardware, software, and cloud-hybrid infrastructure with emphasis on security, IAM, and network support.

Responsibilities

Policy Enforcement: Enforce Continental Carbon’s security frameworks, compliance standards, and acceptable use policies.
SecOps & Monitoring: Utilize MFA solutions, endpoint protection, and SIEM tools to defend the enterprise environment.
Incident Response: Respond to security anomalies, implement remediation procedures, provide post-event root-cause analyses, and escalate critical breaches.
IAM Controls: Manage secure user lifecycles (onboarding/offboarding) via Active Directory and Microsoft 365, upholding least-privilege access.
Lifecycle Management: Build, deploy, and maintain standardized computer images for desktop and laptop deployments.
Infrastructure Monitoring: Monitor server health, automated backups, and core IT infrastructure stability.
Patch Management: Apply routine OS updates, software patches, and system-wide security upgrades.
Asset Optimization: Oversee the full inventory lifecycle of IT assets, peripherals, and software licenses.
Vendor Operations: Serve as the primary contact for external hardware vendors, coordinating workstation replacements and printer/copier servicing.
Site Support & Travel: Occasionally travel to regional sites for hardware rollouts, physical network audits, and hands-on infrastructure updates.
Connectivity & Hardware: Support and troubleshoot local office network equipment including routers, switches, and Wi-Fi access points.
Tier 1/2+ Support: Manage the queue for local and remote service tickets, troubleshooting hardware, applications, and basic network issues.
Team Synergy: Collaborate with senior IT staff on large-scale infrastructure upgrades, cloud migrations, and vendor management.
Documentation Architecture: Create and maintain technical blueprints, network diagrams, SOPs, and incident logs.

Requirements

Experience: 3–4 years of progressive IT Help Desk, Desktop Support, or Junior Systems Administration experience.
Education: Associate or Bachelor’s Degree in Information Technology, Computer Science, or a related technical field, with relevant experience considered.
Certifications:
- CCNA – Required
- CompTIA Security+ – Required
- Additional certifications such as Network+, A+, or Microsoft endpoint certifications are valued
Security & Compliance Mindset: Strong foundational cybersecurity practices with alignment to the NIST CSF 2.0 framework.
Travel Flexibility: Willingness to travel to various corporate locations as operationally required.
OS & Cloud Ecosystems: Deep Windows OS administration; non-Windows environments are a major plus; strong Microsoft 365 and Active Directory management.
Network Fundamentals: Practical knowledge of TCP/IP, DHCP, DNS, VLANs, and VPN protocols.
Modern Tech Horizons: Familiarity with virtualization platforms (VMware or Hyper-V), remote support software, and awareness of AI risks and tools.
Industry Experience: Experience supporting IT infrastructure in manufacturing, industrial, or fast-growing corporate settings.
Soft Skills: Elite troubleshooting abilities paired with customer-focused communication.

Technologies

Active Directory
Microsoft 365
Windows OS
VMware
Hyper-V

Benefits

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Vision insurance

Soft Skills

Elite troubleshooting abilities paired with customer-focused communication

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PKI Service Desk Technician

Link Solutions, Inc. Sierra Vista, AZ

Sierra Vista, AZ

Today

$65k - $75k/yr Full time Application Support Certificate Management Certificate Provisioning

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Job Description

PKI Service Desk Technician supporting PKI, CAC/RA/LRA, and certificate management for NETCOM at Fort Huachuca, ensuring secure access and PKI operations.

Responsibilities

Provide Tier I and Tier II technical support for PKI related incidents, service requests, and security access issues.
Address daily PKI and smart card access requests, including user permissions, certificate problems, account access, and application access concerns.
Manage the certificate lifecycle: issue, renew, revoke, and maintain digital certificates.
Facilitate SSL/TLS certificate requests, installations, renewals, and troubleshooting across servers, applications, and network devices.
Administer privileged user accounts, including creation, modification, renewal, reinstatement, and deactivation per security policies.
Monitor PKI infrastructure to ensure availability, performance, and adherence to security requirements.
Troubleshoot certificate validation, authentication, encryption, and smart card issues for end users and administrators.
Assess certificate health and identify expiration, revocation, trust chain, configuration, and policy-related concerns.
Assist users with certificate enrollment, installation, renewal, and recovery procedures.
Maintain accurate records of certificate inventories, system configurations, and support activities.
Process PKI service requests and escalate complex technical issues to senior engineers as needed.
Support routine PKI system maintenance, patches, upgrades, and version updates for PKI and access-control systems.
Participate in deployment, testing, and rollout of new PKI applications, tools, and services.
Implement approved changes to PKI infrastructure in line with change management and security procedures.
Review system logs, alerts, and audit records to identify potential security or operational issues.
Collaborate with cybersecurity, network, server, and application teams to troubleshoot PKI incidents.
Support compliance, audits, and security initiatives by maintaining documentation and following organizational policies and industry best practices.

Requirements

U.S. citizen with an active DoW Secret Clearance.
IAT Level II certification or higher per DoD 8570/DoD 8140 (examples include CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP).
Associate degree in Computer Science, Information Systems, Information Technology, or related field, or at least two years of relevant enterprise IT experience.
Experience supporting PKI environments, including troubleshooting certificate, authentication, and encryption-related issues.
Experience monitoring, maintaining, and assessing the performance, availability, and security of PKI services.
Knowledge of cybersecurity principles, identity and access management, and best practices for protecting PKI infrastructure.
Current Computing Environment (CE) certification or the ability to obtain it within 90 days of hire.

Benefits

401(k) and 401(k) matching
Dental, health, and vision insurance
Employer-sponsored life insurance and disability coverage
Employee assistance program
Health savings account
Tuition reimbursement and certification reimbursement programs
Relocation assistance and referral program
Retirement plan and paid time off options

Shift Information

Initial training period: Two weeks on the Day Shift
Mid Shift with fixed schedule
Sunday to Wednesday, 10:00 PM – 8:00 AM local time

Compensation

Salary: USD 65,000 - 75,000 per year

Work Location

Location: Sierra Vista, AZ
Work arrangement: Onsite, in person

Additional Information

Link Solutions Inc. offers a comprehensive benefits package, including paid holidays, paid time off, medical, dental, and vision coverage, company-paid disability and life insurance, referral bonuses, relocation incentives, certification reimbursement, retirement plans, and more.

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IT Support Specialist

Franklin Savings Bank Farmington, ME

Farmington, ME

Today

Full time Active Directory Azure Banking Operations

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Job Description

Franklin Savings Bank is seeking an IT Support Specialist to provide frontline technical assistance for bank staff and to help maintain the reliability, security, and performance of the bank’s technology infrastructure. This on-site role in Farmington, Maine includes an after-hours on-call rotation to ensure continuous support for daily banking operations.

Responsibilities

Serve as the first point of contact for technology support requests, resolving issues and delivering excellent customer service.
Troubleshoot hardware, software, network, and system-related issues across desktops, servers, and other technology platforms.
Occasional travel to bank branches within a 125-mile radius of Farmington, ME.
Maintain accurate records of support requests, system changes, and technical documentation.
Assist with maintaining and securing critical technology systems to support daily banking operations, particularly Microsoft 365 and Azure environments.
Coordinate with technology vendors for application support, equipment procurement, and specialized services.
Monitor system performance and assist with optimizing technology resources to minimize downtime.
Assist with inventory management of technology equipment, supplies, and software assets.
Install, configure, and maintain computer hardware, software, peripherals, and network-connected devices.
Support technology projects, implementations, and ongoing improvements across all bank locations.
Stay current with emerging technologies, industry trends, and best practices through ongoing training and professional development.
Participate in an on-call rotation and provide after-hours support when needed.

Requirements

Education: Associate's degree or equivalent experience in IT support or a related field.
Demonstrated ability to provide outstanding customer service, acting with an appropriate sense of urgency when addressing user needs.
Ability to communicate technical information clearly to both technical and non-technical users.
Strong troubleshooting and problem-solving skills.
Knowledge of computer hardware, software, networking, and operating systems.
Exceptional ability to self-direct and self-prioritize work tasks, ensuring efficient management of workload and deadlines without compromising quality.
Capable of fostering positive relationships within the team and across departments, ensuring seamless collaboration and support.

Technologies

Microsoft 365
Azure

Benefits

Health, vision, and disability insurance
401(k) with employer contributions
Pension plan
Paid time off
Educational benefits
401(k) with potential employer matching
Dental insurance
Employee assistance program
Health savings account
Life insurance
Retirement plan
Vision insurance

Location

On-site position located in Farmington, ME.

Why join our team

Franklin Savings Bank values employees as a core asset and supports their growth and well-being. The culture emphasizes caring, camaraderie, and a sense of enjoyment in the work environment. The bank is active in the local community, sponsoring roughly 140 events each year, and in 2025 donated more than $705,000 to local nonprofits and community organizations.

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IT Support Specialist

Michigan Primary Care Partners Big Rapids, MI

Big Rapids, MI

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Full time Active Directory Cloud Platforms Computer Skills

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Job Description

Michigan Primary Care Partners presents a full-time, on-site IT role in a cloud-first healthcare environment. You will support seven clinical sites across the region, with regular travel between locations, ensuring secure systems, reliable networks, and smooth end-user experiences for physicians, providers, and staff.

Benefits

Competitive salary based on experience
Health, dental, and vision insurance
Retirement plan with employer match
Paid time off and paid holidays
Mileage reimbursement for travel between office locations
Continuing education and professional development opportunities
401(k) matching

Responsibilities

Deliver on-site and remote IT support to physicians, providers, and staff across seven clinical locations
Diagnose and resolve issues with computers, laptops, printers, scanners, phones, and other devices
Install, configure, deploy, and maintain workstations, monitors, docking stations, and peripherals
Manage user identities and access, including creating, modifying, and deactivating accounts, emails, passwords, and multi-factor authentication
Assist with onboarding and offboarding of staff
Respond quickly to technical issues to minimize impact on patient care
Maintain wired and wireless network infrastructure across locations
Support firewalls, switches, wireless access points, VPNs, internet connectivity, and overall network security
Monitor network performance and proactively address issues
Coordinate with internet service providers and technology vendors during outages, upgrades, and installations
Contribute to infrastructure planning and future technology initiatives
Administer cloud-based productivity, collaboration, identity, and endpoint management platforms
Manage user accounts, licensing, access controls, and security policies
Configure and support cloud-based endpoint management using Google Chrome Enterprise, Microsoft Intune, or similar solutions
Support ongoing cloud migration as the organization shifts away from on-premise infrastructure
Support endpoint security and policy management
Provide support for EMR/EHR systems and other healthcare applications
Support digital X-ray systems, PACS, DICOM connectivity, and related imaging technology
Troubleshoot connectivity involving medical equipment, scanners, label printers, signature pads, and other clinical technology
Coordinate with EMR, PACS, imaging, and other third-party healthcare vendors to resolve issues
Assist with implementing new technology solutions that improve clinical workflows and operational efficiency
Maintain security practices aligned with HIPAA requirements
Monitor endpoint protection, backups, access controls, security alerts, and overall system health
Assist with Security Risk Assessments, cyber insurance requirements, compliance documentation, and vendor security reviews
Maintain disaster recovery and business continuity procedures
Participate in security incident response and remediation efforts
Manage relationships with technology vendors and service providers
Maintain inventory of computers, networking equipment, software licenses, and other assets
Research and recommend hardware and software purchases
Assist leadership with technology planning, budgeting, and long-term IT strategy

Requirements

3 to 5 years of IT experience supporting physician practices, ambulatory surgery centers, hospitals, or similar healthcare organizations
Solid understanding of HIPAA Security Rule requirements and healthcare cybersecurity best practices
Experience supporting EMR/EHR systems
Experience administering Microsoft 365, Google Workspace/Chrome Enterprise, or similar cloud-based productivity and endpoint management platforms
Strong knowledge of Windows operating systems, networking, wireless infrastructure, VPNs, printers, and endpoint management
Excellent troubleshooting and problem-solving skills
Strong communication and customer service abilities
Ability to prioritize multiple requests in a fast-paced healthcare environment
Ability to work independently with minimal supervision
Valid driver’s license and reliable transportation
Ability and willingness to travel regularly between clinical locations

Technologies

Google Chrome Enterprise
Microsoft Intune
Google Workspace
Microsoft 365
Microsoft Entra ID
Cisco Meraki
Ubiquiti
PACS
DICOM
EMR/EHR systems
Digital X-ray systems
VPN
Windows

Locations

Big Rapids, MI
Grand Rapids, MI

Position Details

Position type: Full-Time, On-Site
Service area: Big Rapids, Reed City, Stanwood, and Grand Rapids
Travel: Regular travel between seven clinical sites; 50% travel is preferred
Work environment: On-site across multiple locations with occasional non-standard hours to minimize patient-care disruption
Location: Big Rapids, MI 49307