Help Desk Associate, Bureau of Early Intervention

The Help Desk Associate supports the Bureau of Early Intervention by helping resolve operational issues through accurate data handling, document management, and report preparation. The position reports to the EI Systems supervisor and includes hybrid work in Queens, NY.

Location

Queens, NY (hybrid)

Compensation

USD 46,503 - 53,479 per year

Role Summary

This role contributes to problem resolution by entering and maintaining information, processing submissions that require correction, and producing reports to support Bureau operations. Special projects may be assigned as needed.

Key Responsibilities

• Process document submissions for data correction
• Complete data entry into relevant databases
• Create reports
• Assist with special projects as assigned

Required Qualifications

• Four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization
• One year of satisfactory clerical experience
• Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute

Benefits

• Premium-free health insurance plan
• Public sector defined benefit pension plan with steady monthly payments in retirement
• Tax-deferred savings program
• Worksite Wellness Program
• Work From Home Policy: depending on the position, you may be able to work up to two days during the week from home

55A Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Indicate at the top of your resume and cover letter that you would like to be considered through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs.

Residency Requirement

• New York City residency is generally required within 90 days of appointment
• City employees in certain titles who have worked for the City for 2 continuous years may be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County