Reading, MA

Support Jobs in Reading, MA

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Today

Technical Support Engineer II, Division IT team

Amazon.com Services LLC Reading, MA

Reading, MA

Today

$90k - $158k/yr Full time Desktop Support End User Support Help Desk Support

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Job Description

Join Amazon.com Services LLC as a Technical Support Engineer II on the Division IT team in Reading, MA. This onsite role centers on building a dedicated IT support function, delivering desktop support for software engineering, robotics R&D, and manufacturing operations, and leading IT infrastructure and cross-functional projects with on-call coverage. The position offers a salary range of USD 90,400 to 158,200 per year, alongside a robust benefits package that supports health, retirement, time off, and family assistance.

Responsibilities

Serve as the primary IT desktop support and escalation point for software engineering, applied science, robotics R&D, and manufacturing operations.
Communicate confidently with senior leadership and stakeholders at varying levels.
Implement, maintain, and optimize IT infrastructure including network architecture, compute systems, audio/video, and end-user devices to ensure availability and performance.
Escalate issues appropriately to engineering teams to drive timely resolutions.
Partner with external stakeholders and internal Amazon teams when cross-functional coordination is required.
Lead and manage site and cross-functional IT projects as a single point of contact, keeping stakeholders informed of progress and maintaining project documentation.
Provide direction, mentoring, and training to junior IT Support Technicians.
Contribute to the on-call schedule covering your site and regional node for high-severity incidents.

Requirements

4+ years of technical support experience
Experience scripting in modern programming languages
Experience troubleshooting and debugging technical systems
Experience in agile/scrum or related collaborative workflow
Experience troubleshooting and documenting findings

Technologies

UNIX/Linux

Benefits

Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
Paid time off
Parental leave
Sign-on payments and restricted stock units (RSUs)

Preferred Qualifications

Knowledge of distributed applications/enterprise applications
Knowledge of UNIX/Linux operating system

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2d ago

Support Engineer

Amazon.com Services LLC Reading, MA

Reading, MA

2d ago

$90k - $158k/yr Full time Amazon Web Services Automation AWS

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Job Description

Amazon.com Services LLC’s robotics division, specifically the ARTS team, is seeking a Support Engineer to operate onsite in Reading, MA. This role delivers around-the-clock technical support for robotic fulfillment centers, focusing on diagnostics, ticket handling, incident response, and advancing documentation and automated workflows. The position offers a yearly salary range of USD 90,400 to 158,200 and requires a master’s degree or higher with at least four years of relevant experience.

Responsibilities

Conduct advanced diagnostics and resolve critical robotic system issues through data analysis, AI-driven insights, and targeted troubleshooting.
Provide timely, accurate solutions to customer requests via effective ticket management.
Lead high-severity incident responses, coordinating across technical teams and business units to enable rapid resolution of critical robotic system problems.
Drive continual improvement by authoring technical documentation, knowledge base articles, and SOPs, and by designing automated workflows to boost team efficiency and system performance.

Requirements

Bachelor’s degree in Electrical or Mechanical Engineering, or Master’s degree or higher in computer science, engineering, mathematics, or an equivalent field.
Proven ability to communicate complex technical information clearly to executives and non-technical stakeholders, in both written and verbal form.
Strong analytical skills with attention to detail and effective communication, or experience debugging and troubleshooting technical systems.
Experience with Linux/Unix operating systems.
Experience in an AWS environment, including VPC, EC2, EBS, S3, SQS, CloudFormation, and Lambda.
Experience working with databases and SQL.
Background in automation or monitoring frameworks, deployment, or development.
Proficiency in scripting or programming languages such as Ruby, Python, Shell/BASH, Java, C/C++, C*, Perl, or similar.
4+ years in a technical role, preferably in support engineering or system administration.

Technologies

Linux/Unix
AWS (VPC, EC2, EBS, S3, SQS, CloudFormation, Lambda)
SQL
Ruby
Python
Shell/BASH scripting
Java
C/C++
C*
Perl

Benefits

Medical, Dental, and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan
Sign-on payments
Restricted stock units (RSUs)

BASIC QUALIFICATIONS

Bachelor’s degree in Electrical or Mechanical Engineering, or Master’s degree or higher in computer science, engineering, mathematics, or an equivalent field.
Proven ability to communicate complex technical information clearly to executives and non-technical leaders, in writing and speaking.
Strong analytical skills with attention to detail and effective communication, or experience troubleshooting technical systems.
Experience with Linux/Unix operating systems.
Experience in an AWS environment, including VPC, EC2, EBS, S3, SQS, CloudFormation, and Lambda.
Experience working with databases and SQL.
Background in automation or monitoring frameworks, deployment or development.
Proficiency in scripting or programming in Ruby, Python, Shell/BASH, Java, C/C++, C*, Perl, or similar.
4+ years in a technical role, preferably in support engineering or system administration.

PREFERRED QUALIFICATIONS

Knowledge of UNIX/Linux operating systems.

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Support Jobs in Reading, MA

Technical Support Engineer II, Division IT team

Support Engineer

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