Amazon Web Services

Amazon Web Services Support Jobs

4 jobs found

Today

IT Support Associate II

Amazon.com Services LLC Olathe, KS

Olathe, KS

Today

$23 - $37/hr Full time Amazon Web Services Customer Support End User Support

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Job Description

IT Support Associate II with Amazon OpsTech IT supports operations facilities across a defined region, handling IT equipment management, incident resolution, onboarding training, and customer support, with travel and lifting requirements, a comprehensive benefits package, and compensation of $23-$37 per hour.

Responsibilities

Oversee allocation, setup, maintenance, and troubleshooting of IT equipment used in Amazon Operations facilities.
Receive and resolve support requests and manage standard operating procedures across the network.
Assist with onboarding and training for new hires.
Pursue ongoing learning of new technologies and tools.
Support customers across multiple nearby facilities as well as remote clients.
Lift up to 49 pounds and stand or walk for shifts up to 12 hours.
Travel locally or regionally to provide on-site customer support.

Requirements

Experience working with computer systems and troubleshooting.
Track record in dynamic, customer-service oriented environments.
Ability to lift up to 49 pounds, stand or walk during shifts up to 12 hours, and frequently push, pull, squat, bend, and reach.
1+ years of Windows, Mac, or Linux operating systems support or equivalent experience.

Technologies

Windows
Mac
Linux
AWS

Benefits

Health insurance starting Day 1
401(k) with matching
Paid parental leave up to 20 weeks
Casual dress code at locations
Employee Assistance Program (EAP)
Mental health support
Medical Advice Line

Preferred qualifications

CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Red Hat), Microsoft hardware installation, AWS, or other industry relevant certifications

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1d ago

Sr. Systems Dev. Manager

Amazon.com Services LLC Westborough, MA

Westborough, MA

1d ago

$198k - $268k/yr Full time Manager Senior Ai Workflows

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Job Description

Amazon.com Services LLC seeks a senior Systems Development Manager to lead a global team of engineers focused on AI powered automation and 24/7 technical support operations from our Westborough, MA campus. The role shapes the technical vision for automation tooling, drives platform initiatives, and champions operational excellence across support services, with an annual salary in the range of USD 197,900 to 267,800.

Responsibilities

Lead and grow a global team of Systems Development Engineers across multiple geographies, fostering a culture of ownership, innovation, and operational excellence.
Define and execute the technical strategy for AI powered automation platforms, including intelligent ticket routing, self-service workflows, predictive analytics, and generative AI solutions that reduce manual toil and improve resolution times.
Own and manage a global robotics focused technical support organization, ensuring 24/7 coverage, SLA adherence, and continuous improvement of support processes across regions.
Develop multi-year roadmaps that align automation investments with business priorities and identify opportunities to apply AI/ML to transform support operations.
Establish and track key development and performance metrics (e.g., ticket reduction, time-to-resolve, automation coverage) and drive root cause analysis and systemic improvements for the development team.
Partner with product, engineering, and program management teams to ensure NPIs are supportable and influence system design for operability.
Set engineering standards, lead design reviews, and ensure the team delivers scalable, reliable, and maintainable solutions.
Communicate effectively with senior leadership, providing visibility into team performance, strategic initiatives, and investment needs.

Requirements

Knowledge of infrastructure automation delivered through the software development lifecycle in an API-enabled environment, including agile development, software architecture/patterns, and modern cloud services.
5+ years of experience managing system or software development teams.
Bachelor's degree in Computer Science or Engineering.
10+ years of experience in systems development, software engineering and technical support/services operations.
3+ years of experience leading AI/ML or automation tooling development initiatives (e.g., intelligent workflows, chatbots, predictive systems, generative AI applications).
3+ years of experience managing global technical support or operations teams of 30+, including managing managers.
Strong understanding of distributed systems, cloud infrastructure (AWS preferred), and modern DevOps practices.
Demonstrated ability to scale teams from early-stage to mature, high-performing organizations.

Technologies

AWS
ITIL
MLOps
LLM integration
Generative AI frameworks

Benefits

Medical, Dental, and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan
Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
Sign-on payments
Restricted stock units (RSUs)

Preferred Qualifications

Master's degree or higher in Computer Science, Engineering, or related fields.
Experience with large-scale data pipelines, ML model deployment, and MLOps.
Familiarity with generative AI frameworks and large language model (LLM) integration.
Experience in robotics, fulfillment, or industrial automation environments.
Track record of delivering measurable ticket reduction or operational efficiency gains through automation.
Experience with ITIL, problem management, and incident management frameworks.
Proven ability to influence without authority across organizational boundaries.

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3d ago

Support Engineer

Amazon.com Services LLC Reading, MA

Reading, MA

3d ago

$90k - $158k/yr Full time Amazon Web Services Automation AWS

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Job Description

Amazon.com Services LLC’s robotics division, specifically the ARTS team, is seeking a Support Engineer to operate onsite in Reading, MA. This role delivers around-the-clock technical support for robotic fulfillment centers, focusing on diagnostics, ticket handling, incident response, and advancing documentation and automated workflows. The position offers a yearly salary range of USD 90,400 to 158,200 and requires a master’s degree or higher with at least four years of relevant experience.

Responsibilities

Conduct advanced diagnostics and resolve critical robotic system issues through data analysis, AI-driven insights, and targeted troubleshooting.
Provide timely, accurate solutions to customer requests via effective ticket management.
Lead high-severity incident responses, coordinating across technical teams and business units to enable rapid resolution of critical robotic system problems.
Drive continual improvement by authoring technical documentation, knowledge base articles, and SOPs, and by designing automated workflows to boost team efficiency and system performance.

Requirements

Bachelor’s degree in Electrical or Mechanical Engineering, or Master’s degree or higher in computer science, engineering, mathematics, or an equivalent field.
Proven ability to communicate complex technical information clearly to executives and non-technical stakeholders, in both written and verbal form.
Strong analytical skills with attention to detail and effective communication, or experience debugging and troubleshooting technical systems.
Experience with Linux/Unix operating systems.
Experience in an AWS environment, including VPC, EC2, EBS, S3, SQS, CloudFormation, and Lambda.
Experience working with databases and SQL.
Background in automation or monitoring frameworks, deployment, or development.
Proficiency in scripting or programming languages such as Ruby, Python, Shell/BASH, Java, C/C++, C*, Perl, or similar.
4+ years in a technical role, preferably in support engineering or system administration.

Technologies

Linux/Unix
AWS (VPC, EC2, EBS, S3, SQS, CloudFormation, Lambda)
SQL
Ruby
Python
Shell/BASH scripting
Java
C/C++
C*
Perl

Benefits

Medical, Dental, and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan
Sign-on payments
Restricted stock units (RSUs)

BASIC QUALIFICATIONS

Bachelor’s degree in Electrical or Mechanical Engineering, or Master’s degree or higher in computer science, engineering, mathematics, or an equivalent field.
Proven ability to communicate complex technical information clearly to executives and non-technical leaders, in writing and speaking.
Strong analytical skills with attention to detail and effective communication, or experience troubleshooting technical systems.
Experience with Linux/Unix operating systems.
Experience in an AWS environment, including VPC, EC2, EBS, S3, SQS, CloudFormation, and Lambda.
Experience working with databases and SQL.
Background in automation or monitoring frameworks, deployment or development.
Proficiency in scripting or programming in Ruby, Python, Shell/BASH, Java, C/C++, C*, Perl, or similar.
4+ years in a technical role, preferably in support engineering or system administration.

PREFERRED QUALIFICATIONS

Knowledge of UNIX/Linux operating systems.

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4d ago

Support Engineer

Amazon.com Services LLC Westborough, MA

Westborough, MA

4d ago

$90k - $158k/yr Full time Amazon Web Services Automation AWS

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Job Description

As a Support Engineer with Amazon.com Services LLC, you will join the Amazon Robotics Technical Support (ARTS) team to provide around-the-clock, mission-critical technical support for robotic fulfillment centers. This on-site role focuses on diagnosing and resolving complex robotic system issues, leading high-severity incident responses, and building documentation to enhance overall system performance.

Location

Westborough, MA (onsite)

Salary

USD 90,400 - 158,200 per yearly

Experience

Minimum 4 years in a technical role, preferably in support engineering or system administration

Education

Bachelor's degree or above in Electrical or Mechanical Engineering; Master's degree or above in computer science, engineering, mathematics or equivalent

Responsibilities

Perform complex diagnostics and resolution of critical robotic system issues through advanced data/AI analysis and technical troubleshooting.
Deliver timely and accurate solutions to customer requests and issues through effective ticket handling.
Lead high-severity incident response, orchestrating cross-functional collaboration across technical teams and business lines to drive rapid resolution of critical robotic system issues.
Drive continuous improvement through the development of technical documentation, knowledge base articles, and SOPs; create and optimize automated workflows to enhance team efficiency and robotic system performance.

Requirements

Bachelor's degree or above in Electrical or Mechanical Engineering, or Master's degree or above in computer science, engineering, mathematics or equivalent
Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders
Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience troubleshooting and debugging technical systems
Experience with Linux/Unix operating systems
Experience in an AWS environment, including VPC, EC2, EBS, S3, SQS, CloudFormation and Lambda
Experience working with databases and SQL
Experience in automation or monitoring frameworks, deployment or development
Experience in scripting or programming work in Ruby, Python, Shell/BASH scripting, Java, C/C++, C*, Perl, or other languages
4+ years of experience in a technical role, preferably in support engineering or system administration

Technologies

Linux/Unix
AWS (VPC, EC2, EBS, S3, SQS, CloudFormation, Lambda)
SQL
Ruby, Python, Shell/BASH scripting
Java, C/C++, C*, Perl

Benefits

Medical, Dental, and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan

Preferred Qualifications

Knowledge of UNIX/Linux operating system

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Amazon Web Services Support Jobs

IT Support Associate II

Sr. Systems Dev. Manager

Support Engineer

Support Engineer

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