Redstone Arsenal, AL

Support Jobs in Redstone Arsenal, AL

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Today

Service Desk Lead

Bravura Information Technology Systems Redstone Arsenal, AL

Redstone Arsenal, AL

Today

Full time Manager Customer Support End User Support

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Job Description

Lead service desk operations and help deliver reliable, customer-focused support for embedded OCIO customers at Redstone Arsenal, AL (onsite). In this full-time role with Bravura Information Technology Systems, you will oversee ticket intake, triage, escalation, and reporting, while also providing tiered hardware and system support to minimize downtime and keep service levels on track.

What You’ll Do

Install, configure, troubleshoot, and maintain hardware and software, including administering system accounts.
Lead service desk operations and embedded OCIO customer support, managing ticket intake through escalation, follow-up reporting, and SLA and performance metrics.
Coordinate support delivery across Tier 1, Tier 2, and technical teams, including knowledge/SOP updates and customer satisfaction tracking.
Provide system-level application and infrastructure support, including file systems and restricted shell access menu support.
Support hardware lifecycle activities such as installation, troubleshooting, maintenance, backups, updates, and system support.
Respond promptly to inquiries received by telephone, email, or a Government-provided automated service desk system, guiding users through step-by-step resolution for computer and software issues.
Deliver expert technical guidance on installation, operation, and troubleshooting of computer hardware and software, maintaining current proficiency in emerging technologies.
Handle trouble calls end-to-end by receiving, logging, routing, resolving, and completing follow-up reporting while maintaining high customer satisfaction.
Ensure adherence to established SLAs and performance standards for timely and effective support.
Provide tier-based hardware maintenance and lifecycle support for designated GFE, including user workstations, mobile devices, network routing and switching equipment, servers, and connected peripherals.
Perform break/fix support, troubleshoot malfunctioning hardware, replace components as needed, and track hardware incidents in the provided ITSM system.
Generate detailed reports with performance metrics such as calls received, issue types, resolution times, and trend analysis to support continuous improvement.
Support Asset Management functions as needed.

What You Bring

8+ years of relevant experience.
Must fulfill at least one education option:
- Advanced Degree (Bachelor’s, Master’s, or Ph.D.) in Computer Science, Cybersecurity, Data Science, Information Systems, Information Technology, Software Engineering, or Other, or
- Master’s in Strategic Information & Cyberspace Studies (NDU CIC).
Must fulfill at least one training/certification option:
- Military training in maintenance (listed course options), or
- ISSM, Network Security Vulnerability Technician, Advanced Network Analyst, Triton IS Technician, ALIS Admin, Data Systems Chief Course, or Data Systems Engineerin (listed options), or
- Active certification in SecurityX / CASP+, CCNP Security, CCSP, FITSP-O, or GFACT.
Must fulfill at least one experience alternative option (Option D).
Clearance: Secret minimum (active); TS/SCI and SAP access as required by assigned systems/workspaces.
Access requirements: CAC/NACI required.
DCWF 8140

Tools You’ll Use

ITSM system
Government-provided automated service desk system

Job category: Service Desk

Job type: Full Time

Location: Redstone Arsenal - AL

Clearance level: Minimum Secret (active) Up to TS/SCI

Source selection: PFITSS

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1mo ago

Technical Support Analyst

Torch Technologies Redstone Arsenal, AL

Redstone Arsenal, AL

1mo ago Closed

Full time Hardware Support Information Technology (IT) IT Operations

This position is no longer accepting applications (closed Sep 18, 2026).

Job Description

Build and support secure Windows and Linux development environments in a cleared DoD setting at Redstone Arsenal.

Responsibilities

Provision, image, and maintain Windows-based development, integration, and test systems
Support Linux systems (including RHEL, Ubuntu, or similar) across development and lab environments
Manage hardware provisioning and OS imaging for both Windows and Linux platforms
Support software testing by handling environment setup, configuration, and validation
Provide IT support for development and lab infrastructure, including troubleshooting and patching
Support RMF and cybersecurity activities, including STIGs/CIS alignment, evidence collection, and continuous monitoring
Maintain documentation for systems, imaging processes, and cybersecurity activities
Coordinate with developers, test engineers, system owners, and ISSO/ISSM personnel to keep environments ready and compliant

Requirements

U.S. Citizenship
Active Secret clearance
2+ years of experience in systems security
Bachelor’s Degree in Computer Science (or related field) or equivalent experience
Strong working knowledge of Windows system administration, imaging, and configuration management
Supplemental Linux administration experience and basic command-line operations
Practical experience with hardware provisioning and OS imaging processes
Familiarity with software testing support or test environment management
Ability to work closely with a development team and prioritize environment stability for engineering execution

Tools and Technologies

Windows, Linux, RHEL, Ubuntu
PowerShell, Bash, Python
STIGs, CIS

Benefits

ESOP participation
401(k) match
Medical, dental, vision
Life insurance
Short-term disability, long-term disability
Flexible spending accounts
Health Savings Accounts and Health Reimbursement Accounts
EAP
Education assistance
Paid time off
Holidays

Preferred Qualifications

Experience supporting software or systems development teams in a lab, integration, or product engineering environment
Scripting or automation skills for imaging and environment management (PowerShell preferred; Bash or Python a plus)
CompTIA Security+ or Windows-focused certifications (or equivalent)
Prior experience in a DoD or cleared development program

Schedule and Location

Schedule: M-F, 8-5
Work location: Redstone Arsenal, AL (onsite)
Travel: 0-10%
Relocation assistance: No
Position contingent upon award of contract: No

How to Apply

Only candidates invited for an interview will be contacted
Employment is contingent upon successful completion of a comprehensive background check
Equal opportunity employer; consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, citizenship, ancestry, marital status, protected veteran status, disability status, or other protected status
Torch Technologies, Inc. participates in E-Verify
Qualified individuals with disabilities or disabled veterans may request a reasonable accommodation if unable or limited in using Careers Link

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Support Jobs in Redstone Arsenal, AL

Service Desk Lead

Technical Support Analyst

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