Riverside, CA

Support Jobs in Riverside, CA

3 jobs found

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Today

IT Support Services I - Help Desk

Courser Riverside, CA

Riverside, CA

Today

$65k - $68k/yr Full time Active Directory Computer Skills End User Support

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Job Description

Provide frontline help desk support for employees and clients, handling technical troubleshooting, account management, and IT project assistance in Riverside, CA (onsite).

Responsibilities

Deliver frontline IT support by responding to technical issues submitted via phone, email, and ticketing systems within agreed-upon SLAs
Diagnose and resolve hardware, software, and network issues across desktops, laptops, mobile devices, and printers
Install, configure, and update operating systems, software, and hardware for both new and existing users
Support user accounts including new account setup, password resets, and permission management
Troubleshoot network problems such as Wi-Fi connectivity, VPN access, and network printer issues
Document troubleshooting steps and outcomes, and update the knowledge base for recurring issues
Monitor and maintain IT systems and networks to proactively identify potential issues and reduce disruption
Collaborate with other IT team members and escalate complex issues to senior engineers when required
Assist with IT projects including system upgrades, software deployments, and network expansions
Follow security measures to protect the integrity of data and systems

Requirements

2+ years experience with Microsoft Networks, including:
- Firewall configuration and network configuration
- Workstation setup and installation
- Print management
- Integrating cloud technology
- Network and endpoint security
- TCP/IP protocols
- Active Directory and Group Policy management
- PowerShell
- Technical process and procedure documentation
Excellent verbal and written communication skills for effective interaction with internal and external customers
Strong computer proficiency with MS Office: Word, Excel, and Outlook
Ability to work under pressure, meet deadlines, and maintain a positive attitude with exemplary customer service
Ability to work independently and complete assignments within provided parameters, routines, and accepted practices
High School diploma or GED required; Associate degree preferred

Technologies

Microsoft Networks
Firewall configuration
Network configuration
Print management
Cloud technology
Network and endpoint security
TCP/IP
Active Directory
Group Policy
PowerShell
MS Office: Word, Excel, Outlook
Wi-Fi
VPN

Benefits

Competitive benefits package including medical, dental, vision, and life insurance
401k match
Flexible PTO
10 holidays including your birthday and a floating holiday
Gym reimbursement
Amazon Prime reimbursement
40 Hours for volunteer time
Paid maternity and paternity leave
Paid certifications
Learning and development programs

Preferred Experience

Experience with ConnectWise
Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA)
Experience with cloud platforms including AWS, Azure, or Google Workspace
Knowledge of ITIL practices and IT service management

Location: Riverside, CA (onsite)
Salary: USD 65,000 - 68,000 per year
Education: High School diploma or GED (Associate degree preferred)

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Today

IT Support Services II - Help Desk

Courser Riverside, CA

Riverside, CA

Today

$75k - $80k/yr Full time Cloud Cloud Operations Connectwise

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Job Description

Courser is seeking an IT Support Services II Help Desk professional to support day-to-day technology needs and help maintain reliable IT operations for its teams in Riverside, CA (onsite). In this second-tier role, you will troubleshoot escalated hardware, software, and network issues while also contributing to system administration, user account support, documentation, and ongoing IT projects.

What you’ll be doing

Provide second-tier support for hardware, software, and network incidents escalated from junior team members, working toward timely resolution.
Support administration and management of IT systems, including servers, workstations, and cloud environments.
Diagnose and resolve complex technical issues across Windows, macOS, Linux, and mobile devices.
Respond to user service requests with a focus on exceptional customer service and a positive user experience.
Maintain detailed documentation covering support processes, troubleshooting steps, and system configurations for knowledge sharing.
Assist with training and mentoring junior IT support staff by sharing best practices and technical skills.
Participate in IT projects such as software deployments, system upgrades, and network enhancements, supporting on-time delivery.
Monitor IT systems and networks for performance and security, proactively identifying and addressing potential issues.
Manage user accounts, permissions, and access rights across systems and applications.
Track and report on incident trends, root causes, and resolutions to improve IT services and support processes.

Requirements

Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
3-5 years of experience in IT support or system administration, preferably in a corporate environment.
Strong knowledge of operating systems such as Windows Server, Linux, and macOS, plus familiarity with enterprise applications.
Networking concepts experience, including TCP/IP, DNS, DHCP, and VPN configuration.
Experience using helpdesk and ticketing systems such as ServiceNow, JIRA, or Zendesk.
Strong problem-solving skills and the ability to troubleshoot complex technical issues efficiently.
Clear communication skills to explain technical concepts to non-technical users.

Technologies you may work with

Windows Server, Linux, macOS
TCP/IP, DNS, DHCP, VPN
ServiceNow, JIRA, Zendesk, ConnectWise
ConnectWise, CompTIA A+, Network+
Microsoft Certified Solutions Expert (MCSE)
AWS, Azure, VMware, Hyper-V

Compensation and benefits

$75,000 - $79,992 per year
Competitive benefits package including medical, dental, vision, and life insurance
401k match
Flexible PTO
10 Holidays including your Birthday and a Floating Holiday
Gym reimbursement
Amazon Prime reimbursement
40 Hours for Volunteer Time
Paid Maternity and Paternity leave
Paid certifications
Learning and development programs

Preferred experience

Experience with ConnectWise
Certifications such as CompTIA A+, Network+, or MCSE
Experience with AWS or Azure and virtualization technologies such as VMware or Hyper-V
Knowledge of IT security practices and data protection regulations

At Courser, the focus is on employee growth through best-in-class training, mentorship, and development opportunities supported by self-promotion paths. Teams across the country share knowledge, encourage innovation, and support learning and improvement.

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2mo ago

IT Support Services II-Help Desk

Courser Employment Services LLC Riverside, CA

Riverside, CA

2mo ago Closed

$65k - $71k/yr Full time Cloud Cloud Platforms End User Support

This position is no longer accepting applications (closed Aug 28, 2026).

Job Description

Courser Employment Services LLC is seeking a Tier II IT Help Desk professional to provide advanced technical support, mentor junior staff, and contribute to client-facing IT projects. This onsite role is based in Riverside, CA, with a yearly salary range of USD 65,000 to 71,000.

Responsibilities

Deliver Tier II assistance for application, hardware, and network issues escalated by junior teammates, ensuring timely resolution.
Field user service requests with a focus on superior customer service and a positive experience for users.
Assist in the administration and management of IT systems, including servers, workstations, and cloud environments.
Diagnose and resolve intricate technical problems across Windows, macOS, Linux, and mobile devices.
Maintain thorough documentation of IT support processes, troubleshooting steps, and system configurations for knowledge sharing and future reference.
Support training and mentoring of junior IT support staff, offering guidance on best practices and technical skills.
Participate in IT projects such as software deployments, system upgrades, and network enhancements, ensuring on-time delivery within scope.
Monitor IT systems and networks for performance and security, proactively addressing potential issues.
Manage user accounts, permissions, and access rights across various systems and applications.
Track incident trends, root causes, and resolutions to inform improvements in IT services and support processes.

Requirements

Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
3 to 5 years of experience in IT support or system administration, preferably in a corporate environment.
Strong knowledge of operating systems including Windows Server, Linux, and macOS, along with enterprise applications.
Familiarity with networking concepts such as TCP/IP, DNS, DHCP, and VPN configurations.
Experience with helpdesk and ticketing systems (for example, ConnectWise, ServiceNow, JIRA, Zendesk).
Excellent problem-solving abilities and the capacity to troubleshoot complex technical issues efficiently.
Strong communication skills, with the ability to explain technical concepts to non-technical users.

Technologies

Windows Server
Windows
Linux
macOS
TCP/IP
DNS
DHCP
VPN
ConnectWise
ServiceNow
JIRA
Zendesk
AWS
Azure
VMware
Hyper-V

Benefits

Competitive benefits package including medical, dental, vision, and life insurance
401k match
Unlimited vacation time*
Paid sick time
Ten holidays including your birthday and a floating holiday
Healthy lifestyle reimbursement
Amazon Prime reimbursement
40 hours of volunteer time
Paid parental leave
Reimbursement for ongoing education and certifications
Learning and development programs
Unlimited vacation time after completing one full year of employment; for the first year, ten vacation days are provided for full-time team members

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Support Jobs in Riverside, CA

IT Support Services I - Help Desk

IT Support Services II - Help Desk

IT Support Services II-Help Desk

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