IT Support Services I - Help Desk

Provide frontline help desk support for employees and clients, handling technical troubleshooting, account management, and IT project assistance in Riverside, CA (onsite).

Responsibilities

• Deliver frontline IT support by responding to technical issues submitted via phone, email, and ticketing systems within agreed-upon SLAs
• Diagnose and resolve hardware, software, and network issues across desktops, laptops, mobile devices, and printers
• Install, configure, and update operating systems, software, and hardware for both new and existing users
• Support user accounts including new account setup, password resets, and permission management
• Troubleshoot network problems such as Wi-Fi connectivity, VPN access, and network printer issues
• Document troubleshooting steps and outcomes, and update the knowledge base for recurring issues
• Monitor and maintain IT systems and networks to proactively identify potential issues and reduce disruption
• Collaborate with other IT team members and escalate complex issues to senior engineers when required
• Assist with IT projects including system upgrades, software deployments, and network expansions
• Follow security measures to protect the integrity of data and systems

Requirements

• 2+ years experience with Microsoft Networks, including:
  • Firewall configuration and network configuration
  • Workstation setup and installation
  • Print management
  • Integrating cloud technology
  • Network and endpoint security
  • TCP/IP protocols
  • Active Directory and Group Policy management
  • PowerShell
  • Technical process and procedure documentation
• Excellent verbal and written communication skills for effective interaction with internal and external customers
• Strong computer proficiency with MS Office: Word, Excel, and Outlook
• Ability to work under pressure, meet deadlines, and maintain a positive attitude with exemplary customer service
• Ability to work independently and complete assignments within provided parameters, routines, and accepted practices
• High School diploma or GED required; Associate degree preferred

Technologies

• Microsoft Networks
• Firewall configuration
• Network configuration
• Print management
• Cloud technology
• Network and endpoint security
• TCP/IP
• Active Directory
• Group Policy
• PowerShell
• MS Office: Word, Excel, Outlook
• Wi-Fi
• VPN

Benefits

• Competitive benefits package including medical, dental, vision, and life insurance
• 401k match
• Flexible PTO
• 10 holidays including your birthday and a floating holiday
• Gym reimbursement
• Amazon Prime reimbursement
• 40 Hours for volunteer time
• Paid maternity and paternity leave
• Paid certifications
• Learning and development programs

Preferred Experience

• Experience with ConnectWise
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA)
• Experience with cloud platforms including AWS, Azure, or Google Workspace
• Knowledge of ITIL practices and IT service management

Location: Riverside, CA (onsite)
Salary: USD 65,000 - 68,000 per year
Education: High School diploma or GED (Associate degree preferred)