Support Jobs in Roanoke, VA

1 job found

Include remote jobs

Today

IT Support Specialist

Hollins University Roanoke, VA

Roanoke, VA

Today

$18 - $21/hr Full time Apple Ios Application Support Computer Skills

Apply Now

Job Description

The IT Support Specialist at Hollins University delivers hands-on technical assistance for faculty, staff, and students across the campus computing environment. This onsite role focuses on troubleshooting hardware and software, supporting classroom technology, and maintaining reliable access to IT services through multiple support channels.

Location and Schedule

Work location: Roanoke, VA (onsite)
Work hours: Ability and willingness to work evenings and weekends as needed for critical issues or special events

Compensation

Hourly pay range: USD 18 - 21 per hour
Salary range: $18.62-$21.28/hour
Pay basis: Pay offered will be based on the selected candidate’s experience and qualifications

Responsibilities

Install, configure, troubleshoot, and maintain end-user workstations, including desktops, laptops, and peripherals
Support sophisticated and interrelated software products and systems
Diagnose and resolve hardware and software issues for macOS, Windows, iOS, and Microsoft Office environments
Perform system imaging, software installations, and hardware upgrades
Provide support in-person, by phone, by email, and through a ticketing system
Document all support activities and resolutions in the IT ticketing system
Maintain computer labs to support reliable operation for academic classes
Respond to classroom technology issues and provide on-site support as needed
Assist with technology setup for events and special projects
Keep Help Desk staff informed of ongoing issues, outages, or trends that may impact support volume
Follow up with users to confirm issues are fully resolved
Monitor and respond to voicemail and email in a timely manner

Required Qualifications

Education: High school diploma or equivalent
Experience: Minimum of one year of relevant experience
Working knowledge of macOS, Windows, iOS, and the Microsoft Office suite
Ability to learn new technologies and systems quickly
Strong customer service orientation with patience and empathy for users
Excellent verbal and written communication skills
Ability to explain technical concepts to non-technical users in a patient and professional manner
Strong problem-solving skills, with ability to research and follow through on technical issues
Ability to make sound judgments and decisions
Strong organizational skills, with ability to prioritize support requests based on urgency and impact
Ability to self-motivate, work independently and collaboratively, and effectively in a demand-driven environment with minimal supervision
Ability to lift and move equipment up to 50 pounds
Ability to travel between campus buildings on foot and via a golf cart
United States driver’s license with minimal violations

Preferred Qualifications

Associate’s degree in information technology, computer science, or a related field
Previous experience in a technical support or help desk role
Ability to occasionally use a ladder for equipment installation or cable management

Technology Environment

macOS
Windows
iOS
Microsoft Office
Microsoft Office suite

Application Process

Submit a cover letter and resume to hollinshr@hollins.edu
Review of applications will begin immediately and will continue until the position is filled
Semi-final candidates will be asked to submit contact information for three references
Once the selected candidate accepts a contingent employment offer, a motor vehicle background check will be conducted
Previous applicants need not apply

View full job page →

Get Support Jobs in Roanoke, VA alerts

New Support Jobs in Roanoke, VA, daily.