Rock Island, IL

Support Jobs in Rock Island, IL

2 jobs found

Include remote jobs

1mo ago

Helpdesk Services Support

SAIC Rock Island, IL

Rock Island, IL

1mo ago Closed

$40k - $80k/yr Full time End User Support Hardware Support Help Desk Support

This position is no longer accepting applications (closed Oct 24, 2026).

Job Description

SAIC is seeking a Helpdesk Services Support professional to support the Army’s Mission Command Information Systems (MCIS) onsite in Rock Island, IL. The role focuses on end-user assistance and auxiliary Video Teleconferencing (VTC) support, along with troubleshooting and debugging of T1 computer systems.

Location and Work Schedule

This position is onsite at Rock Island, IL. The role may require up to 25% travel.

Compensation

Salary range: USD 40,001 - 80,000 per year.

Key Responsibilities

Provide end-user support and serve as auxiliary support for Video Teleconferencing (VTC) operations
Support the local Desk Side Support Technician and VTC Specialist
Troubleshoot, repair, and debug T1 computer systems and related issues
Assist with maintenance problems or bugs to support design engineering and software engineering

Required Qualifications

Experience providing desk side or end-user technical support
Strong troubleshooting capabilities across hardware, software, and peripherals
Advanced printer troubleshooting experience
Ability to work independently with minimal supervision
Strong communication, organization, and customer service skills
Ability to obtain a DoD Secret Clearance prior to start

Education and Experience

BS degree
0 years related experience (up to 4 years experience accepted in lieu of degree)

View full job page →

4mo ago

Technical Support Specialist

Agile Defense Rock Island, IL

Rock Island, IL

4mo ago Closed

$80k - $95k/yr Full time End User Support Field Service Hardware Support

This position is no longer accepting applications (closed Jul 19, 2026).

Job Description

Agile Defense offers a competitive compensation package for a Technical Support Specialist in Rock Island, IL (onsite), with a salary range of USD 80,000 to 95,000 per year. This role centers on JWICS VTC support, scheduling, training, and IT operations across AMC locations and requires Top Secret clearance to start. Our culture is guided by six core values that shape collaboration, accountability, and continuous improvement.

Benefits

Health Insurance
Life Insurance
Paid Time Off
Holiday Pay
Short-term Disability
Long-term Disability
Retirement
Learning and Development opportunities

Responsibilities

VTC management: scheduling, verifying and monitoring all JWICS VTCs, de-conflicting teleconference schedules and conducting installation and testing of VTC and VOIP equipment at HQ AMC and AMC subordinate commands.
Assist with VTC process development and sustainment AMC wide.
Provide accurate scheduling for all (3) AMC G2 SCIF conference rooms at HQ AMC, (2) SCIFS at HQ CECOM and one SCIF at ASC.
Travel AMC wide to conduct end point system VTC installations (IAW A003).
Provide basic user VTC training on all JWICS VTC equipment and processes.
Basic user VTC training can be on hands or via written documentation.
Provide daily updates via spreadsheet or individual communication (IAW CDRL A001).
Provide weekly status updates via Weekly Activities Report (WAR) (IAW CDRL A001).
Conduct a weekly meeting with the Government IT representative to discuss and obtain approval for any potential changes to the organization’s VTC baseline.
Document the status of all change requests in weekly and monthly status reports.
Ensure continued access to the JWICS computer network, including resetting passwords, unlocking accounts, creating new user accounts, and installing printers and network drives.
Provide weekly and monthly briefings or reports containing task status and performance metrics.

Requirements

IAT Level II
Security+
CCNA
CSA+
GSEC+
SSCP
Top Secret clearance (Must Have Clearance to Start)
Security-related certifications as listed under 'Required Certification(s)'

Technologies

JWICS
VTC
VOIP

Education and Background

No degree required
Helpdesk, Network Support, VTC Support Required

Our Core Values

Happy – Be Infectious. Happiness multiplies and creates a positive and connected environment where motivation and satisfaction have an outsized effect on everything we do.
Helpful – Be Supportive. Being helpful is the foundation of teamwork, resulting in a supportive atmosphere where collaboration flourishes, and collective success is celebrated.
Honest – Be Trustworthy. Honesty serves as our compass, ensuring transparent communication and ethical conduct, essential to who we are and the complex domains we support.
Humble – Be Grounded. Success is not achieved alone; humility ensures a culture of mutual respect, encouraging open communication, and a willingness to learn from one another.
Hungry – Be Eager. Our drive for excellence fuels innovation and continuous improvement in the face of challenges.
Hustle – Be Driven. A relentless work ethic that pushes us to go above and beyond to advance the mission.

Working Conditions

SCIF; typical office environment. Agile Defense invests in its employees with benefits including Health Insurance, Life Insurance, Paid Time Off, Holiday Pay, short-term and long-term Disability, Retirement, and Learning and Development opportunities, as well as other optional benefit elections.

View full job page →

Support Jobs in Rock Island, IL

Helpdesk Services Support

Technical Support Specialist

Get Support Jobs in Rock Island, IL alerts