Technical Support Specialist

Agile Defense offers a competitive compensation package for a Technical Support Specialist in Rock Island, IL (onsite), with a salary range of USD 80,000 to 95,000 per year. This role centers on JWICS VTC support, scheduling, training, and IT operations across AMC locations and requires Top Secret clearance to start. Our culture is guided by six core values that shape collaboration, accountability, and continuous improvement.

Benefits

• Health Insurance
• Life Insurance
• Paid Time Off
• Holiday Pay
• Short-term Disability
• Long-term Disability
• Retirement
• Learning and Development opportunities

Responsibilities

• VTC management: scheduling, verifying and monitoring all JWICS VTCs, de-conflicting teleconference schedules and conducting installation and testing of VTC and VOIP equipment at HQ AMC and AMC subordinate commands.
• Assist with VTC process development and sustainment AMC wide.
• Provide accurate scheduling for all (3) AMC G2 SCIF conference rooms at HQ AMC, (2) SCIFS at HQ CECOM and one SCIF at ASC.
• Travel AMC wide to conduct end point system VTC installations (IAW A003).
• Provide basic user VTC training on all JWICS VTC equipment and processes.
• Basic user VTC training can be on hands or via written documentation.
• Provide daily updates via spreadsheet or individual communication (IAW CDRL A001).
• Provide weekly status updates via Weekly Activities Report (WAR) (IAW CDRL A001).
• Conduct a weekly meeting with the Government IT representative to discuss and obtain approval for any potential changes to the organization’s VTC baseline.
• Document the status of all change requests in weekly and monthly status reports.
• Ensure continued access to the JWICS computer network, including resetting passwords, unlocking accounts, creating new user accounts, and installing printers and network drives.
• Provide weekly and monthly briefings or reports containing task status and performance metrics.

Requirements

• IAT Level II
• Security+
• CCNA
• CSA+
• GSEC+
• SSCP
• Top Secret clearance (Must Have Clearance to Start)
• Security-related certifications as listed under 'Required Certification(s)'

Technologies

• JWICS
• VTC
• VOIP

Education and Background

• No degree required
• Helpdesk, Network Support, VTC Support Required

Our Core Values

• Happy – Be Infectious. Happiness multiplies and creates a positive and connected environment where motivation and satisfaction have an outsized effect on everything we do.
• Helpful – Be Supportive. Being helpful is the foundation of teamwork, resulting in a supportive atmosphere where collaboration flourishes, and collective success is celebrated.
• Honest – Be Trustworthy. Honesty serves as our compass, ensuring transparent communication and ethical conduct, essential to who we are and the complex domains we support.
• Humble – Be Grounded. Success is not achieved alone; humility ensures a culture of mutual respect, encouraging open communication, and a willingness to learn from one another.
• Hungry – Be Eager. Our drive for excellence fuels innovation and continuous improvement in the face of challenges.
• Hustle – Be Driven. A relentless work ethic that pushes us to go above and beyond to advance the mission.

Working Conditions

SCIF; typical office environment. Agile Defense invests in its employees with benefits including Health Insurance, Life Insurance, Paid Time Off, Holiday Pay, short-term and long-term Disability, Retirement, and Learning and Development opportunities, as well as other optional benefit elections.