This position is no longer accepting applications
Closed on October 24, 2026.
This role is filled — get an email when new Technical Support roles open on SupportJobs.io:
Helpdesk Services Support
Get alerted when similar jobs are posted — set up a New Technical Support jobs on SupportJobs.io alert.
See other roles at SAIC.
Job Description
SAIC is seeking a Helpdesk Services Support professional to support the Army’s Mission Command Information Systems (MCIS) onsite in Rock Island, IL. The role focuses on end-user assistance and auxiliary Video Teleconferencing (VTC) support, along with troubleshooting and debugging of T1 computer systems.
Location and Work Schedule
This position is onsite at Rock Island, IL. The role may require up to 25% travel.
Compensation
Salary range: USD 40,001 - 80,000 per year.
Key Responsibilities
- Provide end-user support and serve as auxiliary support for Video Teleconferencing (VTC) operations
- Support the local Desk Side Support Technician and VTC Specialist
- Troubleshoot, repair, and debug T1 computer systems and related issues
- Assist with maintenance problems or bugs to support design engineering and software engineering
Required Qualifications
- Experience providing desk side or end-user technical support
- Strong troubleshooting capabilities across hardware, software, and peripherals
- Advanced printer troubleshooting experience
- Ability to work independently with minimal supervision
- Strong communication, organization, and customer service skills
- Ability to obtain a DoD Secret Clearance prior to start
Education and Experience
- BS degree
- 0 years related experience (up to 4 years experience accepted in lieu of degree)
Similar Jobs
