Support Jobs in Rockaway, NJ

1 job found

Include remote jobs

Today

IT Help Desk Technician

Consolidated Chassis Management, LLC Rockaway, NJ

Rockaway, NJ

Today

$60k - $70k/yr Full time Azure Active Directory Computer Skills Desktop Support

Apply Now

Job Description

Consolidated Chassis Management, LLC is hiring an IT Help Desk Technician to provide front-line technology support onsite in Rockaway, NJ. This role plays a key part in keeping end users productive and the computing fleet running smoothly, including new hire onboarding, device readiness, and day-to-day troubleshooting. You will also help reinforce a security-first culture while working in a collaborative, innovative environment.

What you’ll do

Act as the first point of contact for help desk tickets, delivering Tier I/II troubleshooting for end-user hardware, software, and connectivity issues.
Automate and manage new hire provisioning, including hardware imaging, user account creation, and basic role-based access setup.
Support onboarding logistics to ensure devices and accounts are configured and ready prior to the new hire start date.
Maintain the computing hardware inventory and assist with lifecycle management tasks such as deployment, repair, and retirement of end-user devices.
Support established security processes by assisting with patch management, encryption, and identity management on end-user devices.
Escalate complex technical issues, security concerns, or infrastructure problems to the Tier III Cybersecurity & Infrastructure Engineer.
Help support security awareness training rollout and reinforce secure practices with end users.
Document recurring issues, common resolutions, and standard operating procedures for the help desk.
Perform other related IT support duties as assigned.

What you bring

Associate’s degree in information technology or related field, or equivalent hands-on experience.
3-5 years of help desk, desktop support, or related IT experience.
Working knowledge of Windows and/or macOS, Microsoft 365, and Azure Active Directory.
Familiarity with ticketing systems and basic hardware imaging/deployment tools.
Basic understanding of security best practices, including patching, encryption, and identity/access management.
Strong customer service mindset with clear written and verbal communication.
Ability to work independently, prioritize a ticket queue, and escalate when appropriate.

Compensation and benefits

Salary: USD 60,000 - 70,000 per year, with performance incentives
Health Coverage: Health Care, Dental, and Vision Insurance
Income Protection: Life, Short-Term & Long-Term Disability Insurance
Retirement: 401(k) with Company Contribution
Time Off: Paid holidays and vacation
Additional Options: HSA, FSA, & Dependent Care FSA, plus Legal, Hospital, & Pet Insurance
Work Perks: Onsite Fitness Center
Growth: Professional development and growth opportunities

Technologies you’ll work with: Windows, macOS, Microsoft 365, Azure Active Directory.

View full job page →

Get Support Jobs in Rockaway, NJ alerts

New Support Jobs in Rockaway, NJ, daily.