IT Help Desk Technician

Consolidated Chassis Management, LLC is hiring an IT Help Desk Technician to provide front-line technology support onsite in Rockaway, NJ. This role plays a key part in keeping end users productive and the computing fleet running smoothly, including new hire onboarding, device readiness, and day-to-day troubleshooting. You will also help reinforce a security-first culture while working in a collaborative, innovative environment.

What you’ll do

• Act as the first point of contact for help desk tickets, delivering Tier I/II troubleshooting for end-user hardware, software, and connectivity issues.
• Automate and manage new hire provisioning, including hardware imaging, user account creation, and basic role-based access setup.
• Support onboarding logistics to ensure devices and accounts are configured and ready prior to the new hire start date.
• Maintain the computing hardware inventory and assist with lifecycle management tasks such as deployment, repair, and retirement of end-user devices.
• Support established security processes by assisting with patch management, encryption, and identity management on end-user devices.
• Escalate complex technical issues, security concerns, or infrastructure problems to the Tier III Cybersecurity & Infrastructure Engineer.
• Help support security awareness training rollout and reinforce secure practices with end users.
• Document recurring issues, common resolutions, and standard operating procedures for the help desk.
• Perform other related IT support duties as assigned.

What you bring

• Associate’s degree in information technology or related field, or equivalent hands-on experience.
• 3-5 years of help desk, desktop support, or related IT experience.
• Working knowledge of Windows and/or macOS, Microsoft 365, and Azure Active Directory.
• Familiarity with ticketing systems and basic hardware imaging/deployment tools.
• Basic understanding of security best practices, including patching, encryption, and identity/access management.
• Strong customer service mindset with clear written and verbal communication.
• Ability to work independently, prioritize a ticket queue, and escalate when appropriate.

Compensation and benefits

• Salary: USD 60,000 - 70,000 per year, with performance incentives
• Health Coverage: Health Care, Dental, and Vision Insurance
• Income Protection: Life, Short-Term & Long-Term Disability Insurance
• Retirement: 401(k) with Company Contribution
• Time Off: Paid holidays and vacation
• Additional Options: HSA, FSA, & Dependent Care FSA, plus Legal, Hospital, & Pet Insurance
• Work Perks: Onsite Fitness Center
• Growth: Professional development and growth opportunities

Technologies you’ll work with: Windows, macOS, Microsoft 365, Azure Active Directory.