Support Jobs in Roseburg, OR

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8d ago

IT Helpdesk Technician

Integotec Roseburg, OR

Roseburg, OR

8d ago

$23 - $25/hr Part time Application Support Computer Skills End User Support

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Job Description

Integotec seeks a part-time IT Helpdesk Technician to diagnose and resolve hardware and software issues, provide advanced IT troubleshooting, onboard new users and endpoints, and support end users across desktops, laptops, printers, and applications. The role includes participation in IT projects and after-hours coverage.

Location

Roseburg, OR (onsite)

Compensation

USD 23.00 - 25.00 per hour

Education

High school or equivalent

Experience

IT Helpdesk: 2 years (Required)

Job Type

Part-time

Responsibilities

Diagnose hardware and software issues on systems
Provide advanced troubleshooting for complex IT problems
Support software applications used by end users
Deliver occasional on-site service call assistance
Prepare and configure hardware and software as needed
Initiate onboarding procedures for new users and endpoints in the system
Provide hardware, printer, and printing support
Assist with inventory management of desktops, laptops, printers, and other personal hardware assets
Participate in company-wide IT projects and initiatives
Join the on-call rotation for after-hours coverage
Coordinate office communications on technical support topics and issues of interest
Collaborate with Systems Administrators and Network Engineers on IT infrastructure processes and procedures
Work with network mapping and diagnostic tools
Coordinate with third-party vendors for site upgrades, outages, updates, and downtimes; act as the point of contact for users and building occupants
Design innovative solutions for unique technology problems
Maintain detailed notes, documentation, and updates for staff and end users
Perform other duties as needed

Requirements

High school or equivalent (Required)
IT Helpdesk: 2 years (Required)

Benefits

Paid time off
Professional development assistance

Application Questions

How many years of professional IT support experience do you have?
Do you hold any of the following certifications: CompTIA A+, Network+, Security+, Microsoft, etc.?
Rate your experience with Microsoft 365 administration (none / basic / intermediate / advanced).
Have you worked in a Managed Service Provider (MSP) environment before? (MSP experience differentiates; the multi-client context is a different muscle than internal IT.)

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