IT Helpdesk Technician

Integotec seeks a part-time IT Helpdesk Technician to diagnose and resolve hardware and software issues, provide advanced IT troubleshooting, onboard new users and endpoints, and support end users across desktops, laptops, printers, and applications. The role includes participation in IT projects and after-hours coverage.

Location

Roseburg, OR (onsite)

Compensation

USD 23.00 - 25.00 per hour

Education

High school or equivalent

Experience

IT Helpdesk: 2 years (Required)

Job Type

Part-time

Responsibilities

• Diagnose hardware and software issues on systems
• Provide advanced troubleshooting for complex IT problems
• Support software applications used by end users
• Deliver occasional on-site service call assistance
• Prepare and configure hardware and software as needed
• Initiate onboarding procedures for new users and endpoints in the system
• Provide hardware, printer, and printing support
• Assist with inventory management of desktops, laptops, printers, and other personal hardware assets
• Participate in company-wide IT projects and initiatives
• Join the on-call rotation for after-hours coverage
• Coordinate office communications on technical support topics and issues of interest
• Collaborate with Systems Administrators and Network Engineers on IT infrastructure processes and procedures
• Work with network mapping and diagnostic tools
• Coordinate with third-party vendors for site upgrades, outages, updates, and downtimes; act as the point of contact for users and building occupants
• Design innovative solutions for unique technology problems
• Maintain detailed notes, documentation, and updates for staff and end users
• Perform other duties as needed

Requirements

• High school or equivalent (Required)
• IT Helpdesk: 2 years (Required)

Benefits

• Paid time off
• Professional development assistance

Application Questions

• How many years of professional IT support experience do you have?
• Do you hold any of the following certifications: CompTIA A+, Network+, Security+, Microsoft, etc.?
• Rate your experience with Microsoft 365 administration (none / basic / intermediate / advanced).
• Have you worked in a Managed Service Provider (MSP) environment before? (MSP experience differentiates; the multi-client context is a different muscle than internal IT.)