Roseland, NJ

Support Jobs in Roseland, NJ

2 jobs found

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30d ago

IT Support Technician

Connell Foley LLP Roseland, NJ

Roseland, NJ

30d ago Closed

$60k - $80k/yr Full time End User Support Hardware Support Help Desk Support

This position is no longer accepting applications (closed Nov 6, 2026).

Job Description

Connell Foley LLP is seeking an IT Support Technician to deliver Level 1 and Level 2 technical assistance to firm professionals and staff from its Roseland, New Jersey office. This onsite role focuses on timely, client-facing support through phone, email, and remote troubleshooting, with active incident management and ongoing improvements to the user experience.

What you’ll do

Provide high-quality technical support for the firm’s hardware, software, and mobile devices.
Diagnose and resolve technical incidents and problems using advanced troubleshooting and research.
Record, track, document, and escalate support issues through the firm’s incident management system.
Prioritize incoming requests, meet deadlines, and set clear, appropriate service expectations.
Collaborate with the Technology team to support timely resolutions and maintain a consistently high level of client service.
Monitor upcoming audiovisual and videoconferencing requests to support seamless service delivery.
Set up and deliver hardware and audiovisual equipment for meetings and events.
Maintain integrated conference rooms and ensure equipment remains in proper working order.
Stay current on emerging and competitive audiovisual and videoconferencing technologies.
Identify opportunities to improve the client experience through effective use of the firm’s technology.
Communicate clearly and professionally by phone and email, including calm support for urgent or stressful technical issues.
Proactively learn new technologies and adapt to changes within a professional services environment.
Be available after hours when needed for client service delivery or scheduled system maintenance.
Travel to the firm’s remote offices as required.
Work independently with sound judgment and effective decision-making in a fast-paced, high-pressure environment.

Required experience and skills

One to two years of general IT support experience, preferably in a law firm or professional services environment.
Working knowledge of Microsoft Windows 11, Microsoft 365, DUO Mobile, and Microsoft Authenticator.
Ability to troubleshoot and repair hardware and peripherals, including computers, printers, scanners, and mobile phones.
Strong commitment to client service and effective written and verbal communication.
Professional collaboration with personnel at all levels of the organization.
Strong troubleshooting, organization, and prioritization skills.
Self-motivated, adaptable, and able to manage multiple responsibilities in a fast-paced environment.

Tools you’ll use

Microsoft Windows 11
Microsoft 365
DUO Mobile
Microsoft Authenticator

Compensation and benefits

Salary: USD 60,000 - 80,000 per year
Job type: Full-time
Benefits: 401(k), dental insurance, health insurance, life insurance, paid time off, vision insurance

Location: Roseland, NJ (onsite)
Work setting: In person

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5mo ago

Client Technical Support Consultant III

ADP Roseland, NJ 🇺🇸 Remote

Roseland, NJ

5mo ago Closed

$115k - $207k/yr Full time ABAP Application Support Crm Integration

This position is no longer accepting applications (closed Jun 21, 2026).

Job Description

ADP is hiring a Client Technical Support Consultant III in Roseland, New Jersey, offering remote work options and a focus on solving second-level post-live issues within SLA while partnering on SAP HCM and payroll solutions. This role combines technical problem solving with leadership and cross-functional collaboration to support clients through complex HR technology implementations.

Location: Roseland, NJ (remote). Salary: USD 114,982 - 206,700 per year. Education requirements include a Master’s degree or Bachelor’s degree, with a minimum of three years of related experience.

Responsibilities

Foster high-performing teams by mentoring, sharing knowledge, motivating colleagues, and maintaining engagement and productivity.
Commit to ongoing learning of new technologies and processes through available tools, training, conferences, and a practical learn-as-you-go mindset to explore new approaches.
Take a proactive, hands-on stance to issues, ensuring problems are resolved and deliverables are complete and polished when delivered.
Collaborate with peers to exchange ideas, stay current with evolving technologies, and develop tools that best serve clients.
Embrace a dynamic workload across regions and teams, including coordinating with a team in India, leading quarterly initiatives, and handling ad hoc requests from other departments.
Present with confidence to senior leaders, product owners, and peers, demonstrating executive presence and delivering clear communications on milestone achievements.
Address inevitable challenges by identifying effective solutions.
Provide second-level post-live issue resolution within SLA timeframes, including investigation, solution identification, recommendation, configuration, unit testing and solution documentation. Prepare functional specifications and change control requests, including design and configuration details. Test and document change control requests. Provide guidance on the design and configuration of complex solutions as well as provide functional/technical ex

Requirements

Education and qualifications: Bachelor’s degree in Computer Science, Computer Engineering, Information Systems, or related field, plus five years of related experience; Master’s degree with three years of related experience accepted; three-year degree or a combination of degrees or diplomas may meet the bachelor requirement. Telecommuting permitted.
Work Experience: Two years of experience must include SAP HCM; SAP Development; Personnel Administration (PA); US payroll; Organizational Management (OM); Time Management (TM); SF Integration with HCM; WD Integration with HCM; Resolving customer end-user CRM inquiries and escalated issue tickets; XML; Oracle Integration with HCM; ABAP code for HCM; SFTP File transmission; General Ledger HCM Postings; Year End Interface Activities/Compliance Integration.

Technologies

SAP HCM
SAP Development
ABAP
XML
Oracle Integration with HCM
Workday Integration with HCM
Salesforce Integration with HCM
SAP Note
SFTP File transmission
CRM

Benefits

Medical
Dental
Vision
Life Insurance
Matched Retirement Savings
Wellness Program
Short- and Long-Term Disability
Charitable Contribution Match
Holidays
Personal Days & Vacation
Paid Volunteer Time Off

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Support Jobs in Roseland, NJ

IT Support Technician

Client Technical Support Consultant III

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