Crm Integration

Crm Integration Support Jobs

2 jobs found

2d ago

Technical Support Specialist - Tier I

CallRail Atlanta, GA

Atlanta, GA

2d ago

Full time Application Support Automation Call Tracking

Apply Now

Job Description

This hybrid role in Atlanta, GA, supports CallRail customers as a Tier I Technical Support Specialist, delivering frontline troubleshooting and solutioning across CallRail products.

Responsibilities

Comprehensive troubleshooting and guided diagnostics across all CallRail products via live channels, focusing on customer goals and proactive solutions beyond immediate fixes.
Guide customers through workflow design and implementation best practices; ensure smooth data flow across CallRail features and third‑party MarTech ecosystems (Google Ads, Google Analytics, HubSpot, Salesforce, Zapier).
Follow established support protocols, accurately code trouble tickets, maintain ACD queue availability, conduct professional interactions, and meet target Average Talk Time and Wrap-Up Time.
Meticulously log all customer interactions, setup configurations, and troubleshooting steps in Zendesk; thoroughly test complex setups before resolution.
Adhere to escalation processes for complex Tier 2/3 issues; identify, document, and escalate bugs or outages with clear reproduction steps for product and engineering teams.
Maintain high customer satisfaction by communicating resolution expectations with professionalism and empathy; contribute to team documentation, internal support processes, and training for new products and features.
Leverage AI platforms and modern support tools to streamline operations, solve complex problems efficiently, and uphold industry benchmarks.

Requirements

Frontline Support Experience: Minimum 1 year of professional, frontline technical or telephone support and customer-facing troubleshooting, preferably in SaaS, MarTech, or agency environments.
MarTech & Integrations Familiarity: Working knowledge or aptitude with marketing technology tools and web concepts (Google Analytics, Google Ads, CRMs, webhooks, JavaScript snippets).
High Attention to Detail: Meticulous in reviewing tracking scripts, reproducing bugs, auditing customer setup configurations, and documenting tickets.
Analytical & Problem-Solving Skills: Strong diagnostic and root-cause troubleshooting abilities; ability to stay composed and professional under pressure.
Strong Communication: Excellent verbal and written communication; translate complex technical terms into clear guidance for non-technical users.
Tool Proficiency: Familiarity with Zendesk, Excel, Google Drive, CRM tools, and other modern support tools.
Education: Degree in Computer Science or Information Technology, or equivalent practical experience.

Technologies

Zendesk
Google Analytics
Google Ads
HubSpot
Salesforce
Zapier
JavaScript
Webhooks
HTML
CSS
MySQL
REST APIs
Browser developer tools
CRM tools
Excel
Google Drive

Benefits

Health, dental, and vision coverage
HSA with company matching
Paid parental leave
Flexible vacation policy
401(k) with company matching
Employee stock options from day one
Annual educational allowance ($2,000)
Catered lunch (in-office)
Transit or parking expense coverage
Charitable donation match up to $500 annually
Regular company outings and events
Hybrid work stipend for home office ($500)
Designated bike storage

View full job page →

2mo ago

Client Technical Support Consultant III

ADP Roseland, NJ 🇺🇸 Remote

Roseland, NJ

2mo ago Closed

$115k - $207k/yr Full time ABAP Application Support Crm Integration

This position is no longer accepting applications (closed Jun 21, 2026).

Job Description

ADP is hiring a Client Technical Support Consultant III in Roseland, New Jersey, offering remote work options and a focus on solving second-level post-live issues within SLA while partnering on SAP HCM and payroll solutions. This role combines technical problem solving with leadership and cross-functional collaboration to support clients through complex HR technology implementations.

Location: Roseland, NJ (remote). Salary: USD 114,982 - 206,700 per year. Education requirements include a Master’s degree or Bachelor’s degree, with a minimum of three years of related experience.

Responsibilities

Foster high-performing teams by mentoring, sharing knowledge, motivating colleagues, and maintaining engagement and productivity.
Commit to ongoing learning of new technologies and processes through available tools, training, conferences, and a practical learn-as-you-go mindset to explore new approaches.
Take a proactive, hands-on stance to issues, ensuring problems are resolved and deliverables are complete and polished when delivered.
Collaborate with peers to exchange ideas, stay current with evolving technologies, and develop tools that best serve clients.
Embrace a dynamic workload across regions and teams, including coordinating with a team in India, leading quarterly initiatives, and handling ad hoc requests from other departments.
Present with confidence to senior leaders, product owners, and peers, demonstrating executive presence and delivering clear communications on milestone achievements.
Address inevitable challenges by identifying effective solutions.
Provide second-level post-live issue resolution within SLA timeframes, including investigation, solution identification, recommendation, configuration, unit testing and solution documentation. Prepare functional specifications and change control requests, including design and configuration details. Test and document change control requests. Provide guidance on the design and configuration of complex solutions as well as provide functional/technical ex

Requirements

Education and qualifications: Bachelor’s degree in Computer Science, Computer Engineering, Information Systems, or related field, plus five years of related experience; Master’s degree with three years of related experience accepted; three-year degree or a combination of degrees or diplomas may meet the bachelor requirement. Telecommuting permitted.
Work Experience: Two years of experience must include SAP HCM; SAP Development; Personnel Administration (PA); US payroll; Organizational Management (OM); Time Management (TM); SF Integration with HCM; WD Integration with HCM; Resolving customer end-user CRM inquiries and escalated issue tickets; XML; Oracle Integration with HCM; ABAP code for HCM; SFTP File transmission; General Ledger HCM Postings; Year End Interface Activities/Compliance Integration.

Technologies

SAP HCM
SAP Development
ABAP
XML
Oracle Integration with HCM
Workday Integration with HCM
Salesforce Integration with HCM
SAP Note
SFTP File transmission
CRM

Benefits

Medical
Dental
Vision
Life Insurance
Matched Retirement Savings
Wellness Program
Short- and Long-Term Disability
Charitable Contribution Match
Holidays
Personal Days & Vacation
Paid Volunteer Time Off

View full job page →

Crm Integration Support Jobs

Technical Support Specialist - Tier I

Client Technical Support Consultant III

Get Crm Integration Support Jobs alerts