Crm Integration

Crm Integration Support Jobs

5 jobs found

Today

Technical Support Analyst

Wellsky Overland Park, KS

Overland Park, KS

Today

Full time Application Support Business Systems CRM

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Job Description

Join Wellsky’s Blood Management Support team to troubleshoot client issues, document investigations, and coordinate with engineering to validate fixes.

Responsibilities

Review, troubleshoot, and document escalated application technical issues.
Collaborate with engineering and quality assurance to identify, debug, test, and resolve client-facing application problems.
Maintain accurate Salesforce case documentation, including investigation steps, outcomes, next steps, resolutions, and details of all client communications.
Escalate and document unresolved issues as required, maintaining ownership through final resolution.
Meet required response times and resolution time expectations.
Perform other job duties as assigned.

Requirements

Bachelor’s Degree or equivalent work experience.
At least 2-4 years of relevant work experience.
2+ years troubleshooting software applications, databases, interfaces, or system integrations using SQL and other technical analysis tools.
Knowledge of database systems, networking fundamentals, and system integrations, with the ability to investigate and resolve complex technical issues.

Technologies

SQL
Salesforce

Preferred Qualifications

Experience providing technical support for web-based or SaaS software applications.
Experience supporting system interfaces, integrations, or data exchange processes between software applications.
Experience using SQL for application support, troubleshooting, and database analysis.
Experience providing technical support for healthcare, clinical, laboratory, or EMR/EHR software applications.

Job Expectations

Willing to work additional or irregular hours as needed.
Work in accordance with applicable security policies and procedures to safeguard company and client information.
Ability to sit and view a computer screen for extended periods of time.

Benefits

Excellent medical with Rx, dental, and vision benefits.
Mental Health support through EAP.
Generous paid time off, plus 13 paid holidays.
100% vested 401(K) retirement plans.
Educational assistance up to $2500 per year.

Location: Overland Park, KS (onsite)

Experience: 2+ years required

Education: Bachelor’s Degree

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5d ago

Technical Support Analyst

Georgia Tech Atlanta, GA

Atlanta, GA

5d ago

$85k - $95k/yr Full time Application Support Business Systems Computer Skills

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Job Description

Join Georgia Tech onsite in Atlanta and support a campus environment where technology needs are answered quickly, accurately, and with a customer-focused approach. This role provides hands-on technical assistance for hardware, software, and network issues, helping ensure enterprise systems and core applications are reliable for users across the institution. The salary range is $85,000 to $95,000 per year, and the position is grounded in Georgia Tech’s core values of Integrity, Excellence, Accountability, and Respect.

As a Technical Support Analyst, you will diagnose problems, troubleshoot using remote access and diagnostic tools, and keep documentation and ticket tracking up to date so support activity is visible and measurable. You will also help users build safe, effective technology habits through guidance, workshops, and cybersecurity awareness.

Responsibilities

Provide technical assistance and support for hardware, software, and networking issues encountered by users within the institution.
Diagnose and troubleshoot technical problems using remote access tools and diagnostic software to resolve issues efficiently.
Maintain detailed documentation of support requests, resolutions, and user interactions for accurate tracking and reporting.
Assist with installation, configuration, and maintenance of computer systems, peripherals, and software applications to support optimal performance.
Educate users on best practices for technology use and cybersecurity awareness to promote safe computing.
Prepare and deliver training sessions and workshops to help users improve proficiency with technology resources and software applications.
Monitor and manage support ticketing systems to support timely responses and resolution in line with established service level agreements.
Stay current on emerging technologies and technical support trends, recommending tools and solutions to improve support services and efficiency.
Collaborate with Information Technology teams to identify and implement improvements to support processes and workflows, enhancing the overall user experience.
Perform other duties as assigned.

Requirements

Bachelor’s degree in a related discipline or equivalent.
6+ years of relevant experience.
Working knowledge of and ability to apply IT project management principles, components, and processes.
Skills in budgeting and written and oral communication.
Ability to effectively interact with technical and non-technical staff.

Preferred Qualifications

Experience with StarRez, AiM, and similar enterprise level systems used to support housing resident management, facilities staff workflows, customer relationship management, and other critical functions.
Three or more years of experience serving as a system administrator, functional administrator, or power user for an enterprise-wide software platform.
Experience applying specialized skills within a university or public sector environment.
Experience participating in system software analysis and requirements, implementations, upgrades, testing, or application enhancement projects.

Tools and Systems

You will work with remote access tools, diagnostic software, support ticketing systems, StarRez, AiM, enterprise level systems, and customer relationship management systems (CRM), including P-Card as listed for the role.

Additional Information

This is not a supervisory position.
This position does not have financial responsibilities.
No driving is required; the role will not travel.
The role is not considered a position of trust.
Security clearance is not required.
Successful candidates must be able to pass a background check.
Equal Employment Opportunity: Georgia Tech is an Equal Employment Opportunity Employer and prohibits discrimination, including discriminatory harassment, based on protected characteristics.

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1mo ago

IT Support Analyst

Crown USA Incorporated Columbus, GA

Columbus, GA

1mo ago Closed

$65k - $75k/yr Full time Application Support Business Systems Computer Skills

This position is no longer accepting applications (closed Sep 16, 2026).

Job Description

The IT Support Analyst role at Crown USA Incorporated supports company departments through troubleshooting and ongoing support of IT systems, with a strong focus on SAP applications. The position works directly with end-users and coordinates with internal and external vendors, and reports to the CFO.

Location and Schedule

Location: Columbus, GA (onsite)
Job type: Full-time
Schedule: Monday through Friday, 8:00AM to 5:00PM (some weekends, nights)
Travel: Some travel
Work location: In person

Compensation

Salary: USD 65,000 to 75,000 per year
Pay: $65,000.00 to $75,000.00 per year

Key Responsibilities

Diagnose, analyze, and resolve technical issues involving computers, networks, and software
Provide technical assistance to end-users through text, phone, email, and remote sessions
Install, configure, and update hardware, software, and operating systems
Set up new users and manage permissions and access to company systems and applications
Support users with technical training to improve proficiency with software and hardware systems
Perform routine checks to ensure IT systems are operating properly and securely
Create SAP database queries to meet the data needs of SAP users
Create and/or modify Crystal Reports for internal use and for “customer and vendor facing” documents
Perform other duties as assigned

Required Qualifications

Accomplished understanding of operating systems, software applications, hardware, and networking
Proficiency in SQL server queries and Windows-based applications
Dynamic self-starter with excellent verbal and written communication skills
Excellent attention to detail
Strong organizational and time management skills to manage workload and multiple priorities
Ability to work independently and as part of a team when needed
Ability to organize workload, set priorities, work under deadline pressures, and adapt to change
Strong listening and presentation skills
College Degree in a relevant field
3+ years of experience

Preferred Qualifications

5+ years of experience in a relevant field
Experience with SAP and SAP applications
Experience with Crystal Reports
Experience working in batch process manufacturing
Experience with SalesForce
Experience with AI tools and AI deployment

Technologies

SAP and SAP applications
SQL server queries
Windows
Crystal Reports
SalesForce

Benefits

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Paid vacation
Monthly accrued personal hours

Reporting Line

The IT Support Analyst position reports to the CFO.

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1mo ago

Technical Support Specialist - Tier I

CallRail Atlanta, GA

Atlanta, GA

1mo ago Closed

Full time Application Support Automation Call Tracking

This position is no longer accepting applications (closed Aug 30, 2026).

Job Description

This hybrid role in Atlanta, GA, supports CallRail customers as a Tier I Technical Support Specialist, delivering frontline troubleshooting and solutioning across CallRail products.

Responsibilities

Comprehensive troubleshooting and guided diagnostics across all CallRail products via live channels, focusing on customer goals and proactive solutions beyond immediate fixes.
Guide customers through workflow design and implementation best practices; ensure smooth data flow across CallRail features and third‑party MarTech ecosystems (Google Ads, Google Analytics, HubSpot, Salesforce, Zapier).
Follow established support protocols, accurately code trouble tickets, maintain ACD queue availability, conduct professional interactions, and meet target Average Talk Time and Wrap-Up Time.
Meticulously log all customer interactions, setup configurations, and troubleshooting steps in Zendesk; thoroughly test complex setups before resolution.
Adhere to escalation processes for complex Tier 2/3 issues; identify, document, and escalate bugs or outages with clear reproduction steps for product and engineering teams.
Maintain high customer satisfaction by communicating resolution expectations with professionalism and empathy; contribute to team documentation, internal support processes, and training for new products and features.
Leverage AI platforms and modern support tools to streamline operations, solve complex problems efficiently, and uphold industry benchmarks.

Requirements

Frontline Support Experience: Minimum 1 year of professional, frontline technical or telephone support and customer-facing troubleshooting, preferably in SaaS, MarTech, or agency environments.
MarTech & Integrations Familiarity: Working knowledge or aptitude with marketing technology tools and web concepts (Google Analytics, Google Ads, CRMs, webhooks, JavaScript snippets).
High Attention to Detail: Meticulous in reviewing tracking scripts, reproducing bugs, auditing customer setup configurations, and documenting tickets.
Analytical & Problem-Solving Skills: Strong diagnostic and root-cause troubleshooting abilities; ability to stay composed and professional under pressure.
Strong Communication: Excellent verbal and written communication; translate complex technical terms into clear guidance for non-technical users.
Tool Proficiency: Familiarity with Zendesk, Excel, Google Drive, CRM tools, and other modern support tools.
Education: Degree in Computer Science or Information Technology, or equivalent practical experience.

Technologies

Zendesk
Google Analytics
Google Ads
HubSpot
Salesforce
Zapier
JavaScript
Webhooks
HTML
CSS
MySQL
REST APIs
Browser developer tools
CRM tools
Excel
Google Drive

Benefits

Health, dental, and vision coverage
HSA with company matching
Paid parental leave
Flexible vacation policy
401(k) with company matching
Employee stock options from day one
Annual educational allowance ($2,000)
Catered lunch (in-office)
Transit or parking expense coverage
Charitable donation match up to $500 annually
Regular company outings and events
Hybrid work stipend for home office ($500)
Designated bike storage

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4mo ago

Client Technical Support Consultant III

ADP Roseland, NJ 🇺🇸 Remote

Roseland, NJ

4mo ago Closed

$115k - $207k/yr Full time ABAP Application Support Crm Integration

This position is no longer accepting applications (closed Jun 21, 2026).

Job Description

ADP is hiring a Client Technical Support Consultant III in Roseland, New Jersey, offering remote work options and a focus on solving second-level post-live issues within SLA while partnering on SAP HCM and payroll solutions. This role combines technical problem solving with leadership and cross-functional collaboration to support clients through complex HR technology implementations.

Location: Roseland, NJ (remote). Salary: USD 114,982 - 206,700 per year. Education requirements include a Master’s degree or Bachelor’s degree, with a minimum of three years of related experience.

Responsibilities

Foster high-performing teams by mentoring, sharing knowledge, motivating colleagues, and maintaining engagement and productivity.
Commit to ongoing learning of new technologies and processes through available tools, training, conferences, and a practical learn-as-you-go mindset to explore new approaches.
Take a proactive, hands-on stance to issues, ensuring problems are resolved and deliverables are complete and polished when delivered.
Collaborate with peers to exchange ideas, stay current with evolving technologies, and develop tools that best serve clients.
Embrace a dynamic workload across regions and teams, including coordinating with a team in India, leading quarterly initiatives, and handling ad hoc requests from other departments.
Present with confidence to senior leaders, product owners, and peers, demonstrating executive presence and delivering clear communications on milestone achievements.
Address inevitable challenges by identifying effective solutions.
Provide second-level post-live issue resolution within SLA timeframes, including investigation, solution identification, recommendation, configuration, unit testing and solution documentation. Prepare functional specifications and change control requests, including design and configuration details. Test and document change control requests. Provide guidance on the design and configuration of complex solutions as well as provide functional/technical ex

Requirements

Education and qualifications: Bachelor’s degree in Computer Science, Computer Engineering, Information Systems, or related field, plus five years of related experience; Master’s degree with three years of related experience accepted; three-year degree or a combination of degrees or diplomas may meet the bachelor requirement. Telecommuting permitted.
Work Experience: Two years of experience must include SAP HCM; SAP Development; Personnel Administration (PA); US payroll; Organizational Management (OM); Time Management (TM); SF Integration with HCM; WD Integration with HCM; Resolving customer end-user CRM inquiries and escalated issue tickets; XML; Oracle Integration with HCM; ABAP code for HCM; SFTP File transmission; General Ledger HCM Postings; Year End Interface Activities/Compliance Integration.

Technologies

SAP HCM
SAP Development
ABAP
XML
Oracle Integration with HCM
Workday Integration with HCM
Salesforce Integration with HCM
SAP Note
SFTP File transmission
CRM

Benefits

Medical
Dental
Vision
Life Insurance
Matched Retirement Savings
Wellness Program
Short- and Long-Term Disability
Charitable Contribution Match
Holidays
Personal Days & Vacation
Paid Volunteer Time Off

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Crm Integration Support Jobs

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Technical Support Specialist - Tier I

Client Technical Support Consultant III

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