Roseville, CA

Support Jobs in Roseville, CA

3 jobs found

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13d ago

IT Help Desk Technician

SD Reliance Management Inc Roseville, CA

Roseville, CA

13d ago

$23+/hr Full time Active Directory Customer Service Customer Support

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Job Description

SD Reliance Management Inc is hiring an IT Help Desk Technician for hybrid work in Roseville, CA.

Responsibilities

Answer incoming client calls and assist with technical support requests
When needed, create PSA tickets and log all relevant issue details
Diagnose and resolve common IT incidents as they come in
Escalate incidents and service requests that cannot be resolved within a reasonable timeframe
Communicate with users by providing incident status updates and notifying users of impending changes or agreed outages
Support technology projects including upgrades, rollouts, remediation, and onboarding
Monitor alerts from remote system monitoring tools and, when required, enter issues into the service ticketing system
Manage client equipment and software inventory
Track and record time spent servicing clients on ticketing items
Document all work and issue details in a routine and comprehensive manner
Occasionally support adjusted schedules, including overtime and evening/weekend hours, to prevent or limit downtime

Requirements

At least one industry certificate or equivalent post high school education (minimum: A+, Network+, etc.)
Minimum 1 year hands-on experience in a business technology related position or equivalent experience
Experience delivering direct, high quality customer service and support
Prior experience using a PSA ticketing system
Experience with managed services products and/or PSA tools such as Datto RMM or Autotask
Strong working knowledge of tools to administer Windows platforms: Windows 7/10/11 and Windows Server 2008/2012/2019/2022/2025
Ability to perform basic troubleshooting on a business LAN\WAN
Ability to troubleshoot Windows-based applications, networking, virus/malware, and related issues
Ability to perform basic Active Directory tasks
Technical understanding of virtualization technologies including VMWare and HyperV
Ability to coach and guide users through basic computer tasks
Ability to work independently while collaborating as part of a team
Ability to remain calm under pressure and handle unexpected issues
Ability to learn and adapt quickly to changing situations, issues, and environments
Working knowledge of relevant operating systems, software, and programming
Clear understanding of client/server technology and network architecture
Excellent problem-solving, critical thinking, and decision-making skills
Keen attention to detail; strong organization, time management, and prioritization
Efficient troubleshooting skills
Effective communication skills, including speaking, writing, and active listening
Great customer service and interpersonal skills
Great project management skills including organization, planning, time management, and prioritization
Ability to sit or stand for prolonged periods

Technical Tools & Platforms

PSA, Datto RMM, Autotask
Windows: Windows 7, Windows 10, Windows 11
Windows Server: 2008, 2012, 2019, 2022, 2025
Active Directory, VMWare, HyperV
Dentrix, Open Dental, Eaglesoft (not required; knowledge is a huge plus)
LAN\WAN (business LAN\WAN)

Compensation

USD 23 per hour

Benefits

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Work Model

Hybrid in Roseville, CA
Remote support included

Additional Schedule Notes

After certain training milestones are achieved, there may be an opportunity for a flex schedule to complete some work nights and weekends (example: server reboots, server provisioning, applying updates, and after-hours troubleshooting)

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1mo ago

Technical Support & Field Service Specialist

CoCard Business Roseville, CA

Roseville, CA

1mo ago Closed

$21 - $27/hr Full time Billing Support Customer Service Customer Support

This position is no longer accepting applications (closed Oct 25, 2026).

Job Description

The Technical Support & Field Service Specialist role supports merchants by handling first-line customer and technical requests from the Roseville office, with occasional on-site installations and service calls across Northern California.

Role Location and Work Setup

Location: Roseville, CA
Work mode: 100% on-site (in person)
Travel area: Field visits may occur throughout Placer, Sacramento, El Dorado, and Yolo counties, with occasional travel into the Bay Area or other Northern California locations

Compensation and Schedule

Hourly pay: $21.00–$27.00 per hour
Expected hours: 40.0 per week
Employment type: Full-Time

Key Responsibilities

Deliver first-line technical and customer support via phone, email, and chat.
Troubleshoot issues involving payment terminals, POS systems, software, hardware, and connectivity.
Document customer interactions, troubleshooting steps, resolutions, and follow-up needs in ticketing/CRM systems.
Maintain accurate, detailed notes while actively assisting customers.
Resolve questions related to billing, account management, payment processing equipment, and software.
Configure and troubleshoot POS systems, payment terminals, routers, network connections, and printers, along with related equipment.
Support POS menu builds, software configuration, equipment setup, and deployment.
Complete occasional on-site POS and payment equipment installations at merchant locations.
Assist with basic networking troubleshooting, including network cabling, routers, and firewalls when necessary.
Train merchants and their employees on newly installed equipment and software.
Maintain accurate merchant account information.
Follow up on open support issues and keep ticket statuses current.
Collaborate with sales and operations teams to resolve merchant issues.
Provide professional, patient, and friendly support, including during urgent or frustrated customer situations.

Required Qualifications

Ability to work in the Roseville, CA office 100% of the time with no remote or hybrid option.
Clear, professional English and comfort communicating with customers by phone throughout the day.
Fast and accurate typing ability.
Comfort with occasional on-site installations and service calls at merchant locations.
Comfort driving a company vehicle and using company-provided tools and equipment for field work.
Evening and weekend on-call availability on a rotating/as-needed basis.
Strong spoken English and professional telephone communication skills.
Strong written communication skills.
Fast and accurate typing and data-entry skills.
Ability to document detailed ticket notes while speaking with customers.
Strong computer skills and comfort learning new software.
Customer service experience.
Strong troubleshooting and problem-solving abilities.
Ability to manage multiple open issues and follow through until resolution.
Reliable, punctual, and consistent attendance.
Ability and willingness to travel throughout Northern California when needed.
Comfort working with basic hand tools and installing POS/payment equipment.
Education: High school diploma, GED, or equivalent.

Preferred Qualifications

2+ years of customer service or technical support experience.
Previous help desk, call center, field service, or technical support experience.
Experience with CRM or ticketing systems.
Basic networking knowledge, including routers, Wi-Fi, Ethernet, and troubleshooting connectivity.
Experience with POS systems, payment terminals, or merchant processing.
Experience in banking, payments, financial services, retail technology, or restaurant technology.
Spanish bilingual skills (plus, not required).

Tools and Technologies

Ticketing/CRM systems
POS systems
Payment terminals
Routers and network connections
Printers
POS menu builds

Field Work Notes

Most support is handled from the Roseville office. When an on-site installation or service call is required, you may use a CoCard company van and company-provided tools to install equipment, troubleshoot hardware or networking, configure a POS system, or help a merchant become operational.

Benefits

Paid time off
Professional development assistance
Referral program

Screening and Additional Conditions

Employment is contingent upon successfully completing required pre-employment screening, including a background check and drug screening.

Education

High school diploma, GED, or equivalent.

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2mo ago

Senior Help Desk Technician

Placer Superior Court Roseville, CA

Roseville, CA

2mo ago Closed

$83k - $109k/yr Full time Senior Active Directory Application Support

This position is no longer accepting applications (closed Aug 30, 2026).

Job Description

Join Placer Superior Court as a Senior Help Desk Technician and enjoy a benefits-forward role that emphasizes stability, growth, and service excellence. This onsite position in Roseville, CA offers a competitive yearly salary of USD 82,514 - 108,680 and a comprehensive benefits package designed to support you and your family as you ensure reliable courtroom IT and AV services.

Responsibilities

Deliver Tier 1 and Tier 2 support for hardware, software, peripherals, mobile devices, and network connectivity issues.
Install, configure, troubleshoot, and maintain desktops, laptops, printers, scanners, and related end-user equipment.
Manage user account administration, including provisioning, password resets, and access requests through Active Directory and related identity tools.
Diagnose and resolve problems with operating systems, productivity software, standard business applications, and the Court's CMS.
Document troubleshooting steps, solutions, and knowledge base articles to promote consistent service delivery.
Provide courteous, professional customer service to end users and escalate complex issues as needed.
Serve as the technical lead for the help desk, offering guidance, mentorship, and knowledge transfer to junior technicians without direct supervisory authority.
Oversee incoming tickets, triaging and prioritizing by impact, urgency, and SLA requirements.
Ensure tickets are categorized, assigned, and progressing toward resolution with proactive follow-up.
Identify recurring issues and trends, recommending and implementing process improvements.
Act as an escalation point for difficult or high-priority technical issues.
Create, maintain, and streamline device imaging and deployment processes to boost efficiency and standardization.
Leverage endpoint management for device enrollment, configuration, and application deployment as part of imaging workflows.
Administer and optimize the ticketing system, including workflows, queues, and automation.
Manage inventory and IT asset lifecycle, including tracking, procurement support, and disposal.
Monitor and administer IT contracts and renewals.
Build and maintain reports and dashboards to provide visibility into ticket metrics, SLA performance, asset status, and team productivity.
Collaborate with Analysts to support CMS administration and related court applications.
Provide support for courtroom technologies and AV systems to ensure reliable operation during proceedings.
Support and troubleshoot VoIP, UCaaS, and CCaaS platforms.
Assist with administration and troubleshooting of wireless infrastructure and Layer 2 access switches.
Draft standard operating procedures and troubleshooting information sheets to support helpdesk operations.
Provide information, research, and recommendations memos to leadership as directed by management.
Travel to other Superior Courts or judicial branch entities within the state of California as needed.

Requirements

Four (4) years of progressive help desk or desktop support experience with demonstrated technical leadership, or three (3) years if at least one year was in a court environment.
CompTIA A+
At least two (2) of the following certifications must be obtained within one (1) year of employment and kept current: CompTIA Network+, CompTIA Security+, or PMP - Project Management Professional (or similar project management certification).

Technologies

Active Directory
Court Management System (CMS)
Audio/Visual (AV) systems
Voice over IP (VoIP)
Unified Communications as a Service (UCaaS)
Contact Center as a Service (CCaaS)
Endpoint management

Benefits

Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Referral program
Retirement plan
Tuition reimbursement
Vision insurance

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Support Jobs in Roseville, CA

IT Help Desk Technician

Technical Support & Field Service Specialist

Senior Help Desk Technician

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