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Technical Services Representative

Veritext Roswell, GA

Roswell, GA

Today

Full time Application Support Computer Skills Customer Service

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Job Description

The Technical Services Representative (Helpdesk, Corporate) delivers technical support for corporate users by receiving and managing service requests, troubleshooting common issues, and coordinating project deliverables. This hybrid role in Roswell, GA supports 1st and 2nd level helpdesk coverage for desktop and enterprise applications.

Key Responsibilities

Log, prioritize, assign, and troubleshoot technical problems reported via calls, voicemails, emails, trouble tickets, and walk-up requests
Provide 1st and 2nd level troubleshooting for desktop and enterprise applications, including local and network printing, email, connectivity, remote access, and hardware issues
Conduct problem recognition, research, isolation, resolution, and follow-up for complex user issues, referring more advanced problems to next level technical staff
Support project deliverables by prioritizing, tracking, and completing assigned tasks

Required Qualifications

1+ year of related experience
Proficiency with MS Office (required)
Proficiency in relevant software packages and applications
Customer service orientation with strong interpersonal skills
Dedicated professional who can respond promptly and accurately
Detail-oriented and organized, able to multitask and work under pressure to meet or exceed deadlines
Proactive and motivated approach with strong problem-solving and follow-up skills

Technology

MS Office

Benefits

Comprehensive medical, dental, and vision insurance
Company-paid life insurance
Short-term and long-term disability insurance
Earned wage access: access a portion of earned wages prior to payday
Matched 401(k)
Hybrid or remote work structure for most roles (based on business needs)
Paid time off
Paid Parental Leave
Tuition reimbursement
Employee equity and referral programs
Extensive mental health and wellness benefits
Veritext Cares: commitment to supporting local causes and contributing to the communities where employees live and work
Learning and development opportunities, including ongoing training, mentorship, and access to resources for personal and professional growth
Engaging, collaborative, inclusive culture with programs such as Veritext Summer Camp and Wellness Week

Role Details

Location: Roswell, GA (hybrid)
Minimum experience: 1 year

Additional Information

Compensation ranges, when noted, represent the expected base pay range for this role. Final compensation may vary based on prior job-related knowledge and experience, geographic location, and qualifications. Veritext participates in E-Verify and will provide the federal government with your Form I-9 information to confirm authorization to work in the U.S.

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