Technical Services Representative

The Technical Services Representative (Helpdesk, Corporate) delivers technical support for corporate users by receiving and managing service requests, troubleshooting common issues, and coordinating project deliverables. This hybrid role in Roswell, GA supports 1st and 2nd level helpdesk coverage for desktop and enterprise applications.

Key Responsibilities

• Log, prioritize, assign, and troubleshoot technical problems reported via calls, voicemails, emails, trouble tickets, and walk-up requests
• Provide 1st and 2nd level troubleshooting for desktop and enterprise applications, including local and network printing, email, connectivity, remote access, and hardware issues
• Conduct problem recognition, research, isolation, resolution, and follow-up for complex user issues, referring more advanced problems to next level technical staff
• Support project deliverables by prioritizing, tracking, and completing assigned tasks

Required Qualifications

• 1+ year of related experience
• Proficiency with MS Office (required)
• Proficiency in relevant software packages and applications
• Customer service orientation with strong interpersonal skills
• Dedicated professional who can respond promptly and accurately
• Detail-oriented and organized, able to multitask and work under pressure to meet or exceed deadlines
• Proactive and motivated approach with strong problem-solving and follow-up skills

Technology

• MS Office

Benefits

• Comprehensive medical, dental, and vision insurance
• Company-paid life insurance
• Short-term and long-term disability insurance
• Earned wage access: access a portion of earned wages prior to payday
• Matched 401(k)
• Hybrid or remote work structure for most roles (based on business needs)
• Paid time off
• Paid Parental Leave
• Tuition reimbursement
• Employee equity and referral programs
• Extensive mental health and wellness benefits
• Veritext Cares: commitment to supporting local causes and contributing to the communities where employees live and work
• Learning and development opportunities, including ongoing training, mentorship, and access to resources for personal and professional growth
• Engaging, collaborative, inclusive culture with programs such as Veritext Summer Camp and Wellness Week

Role Details

• Location: Roswell, GA (hybrid)
• Minimum experience: 1 year

Additional Information

Compensation ranges, when noted, represent the expected base pay range for this role. Final compensation may vary based on prior job-related knowledge and experience, geographic location, and qualifications. Veritext participates in E-Verify and will provide the federal government with your Form I-9 information to confirm authorization to work in the U.S.