EasyITGuys is seeking a local, in-person Computer Repair, Tech Support, Sales, and Field Support professional for the Saint Croix Falls, WI service center. The role includes on-site troubleshooting and repairs, remote and phone support as needed, and occasional onsite field service visits, with hybrid options available.
Role Overview
This position supports both residential and business clients by diagnosing and resolving computer hardware and software issues. In addition to technical work, the role involves assisting customers with IT solutions through product and service recommendations, and coordinating service needs with multiple teams.
Responsibilities
- Diagnose and repair computer hardware and software issues for residential and business clients.
- Provide in-person technical support by troubleshooting and resolving problems onsite at the Service Center.
- Assist customers with IT solutions by recommending products, memberships, security options, and other tech services.
- Perform field support, including onsite service visits for installations, troubleshooting, and repairs.
- Manage multiple tasks efficiently, including repairs, sales inquiries, remote support sessions, and phone calls.
- Answer inbound calls and assist walk-in clients in-store, over the phone, and through remote support.
- Work closely with the Business and Residential Teams using Microsoft Teams to coordinate service and client needs.
- Stay current on industry trends by learning the latest technology solutions and best practices.
Required Qualifications
- 3+ years of IT support and troubleshooting experience.
- 2+ years of sales and customer service experience.
- 1+ years of experience in field support, including onsite troubleshooting, networking, or IT services.
- Strong technical aptitude with a passion for IT.
- Local candidates only, within 30 miles of Saint Croix Falls, WI.
- Proficiency in Windows OS and Microsoft 365.
- Ability to diagnose, repair, and replace hardware components.
- Experience installing operating systems, software, and drivers.
- Excellent communication skills, including the ability to explain technical solutions to non-technical users.
- Physical ability to stand for an entire shift and perform onsite visits as needed.
Technologies
- Microsoft Teams
- Windows OS
- Microsoft 365
Work Location and Client Type
Location: 344 N Washington Street, Saint Croix Falls, WI (Service Center #001).
Client Type: Residential (home users) and Business support.
Schedule
Hours: Monday through Friday, 9:00 AM to 6:15 PM (varies by role).
Schedule Options: 9:00 AM to 5:30 PM (Solutions Role) and 9:45 AM to 6:15 PM (Repair & Support Role).
Team and Position Details
This in-person role includes hybrid options and supports clients through the Residential Support Team, which works across Residential and Business teams.
Benefits
- Competitive Pay & Compensation Accelerators: Base pay plus profit sharing incentives based on performance.
- Comprehensive Benefits: Medical, Dental, and Vision Insurance.
- Future-Focused: 401K and Retirement Benefits.
- Professional Growth: Opportunity to continuously expand skills, knowledge, and expertise.
- Work-Life Balance: Paid Time Off (Vacation, Sick, Personal) and Paid Holidays.
- Your Voice Matters: Small-business culture where ideas and feedback are valued.
Bonus Points (Preferred Skills)
- Typing speed of 60+ WPM.
- Experience working at an MSP or MSSP (3-5+ years preferred).
- Networking experience, including firewall/router work and networking troubleshooting.
- Sales expertise in IT services, hardware, and security solutions.
- IT certifications (CompTIA, Microsoft, Cisco, etc.).
- AS/BS degree in IT or related field.
