IT Support Engineer - Helpdesk ServiceDesk

100% remote IT Sales & Support Engineer/Consultant role delivering technical helpdesk support and IT consulting to business clients while supporting sales priorities.

Responsibilities

• Provide technical support and IT consulting for business clients
• Troubleshoot IT challenges and implement software solutions
• Balance support and sales by helping clients identify technology needs
• Collaborate closely with businesses to build strong, long-term relationships
• Keep expanding skills in a fast-paced, evolving IT environment

Requirements

• Active Directory and Group Policy
• Windows OS, Microsoft Office, Windows Server
• VPN configuration
• Office 365 administration
• Customer relationship skills combined with sales ability
• Ability to train and support non-technical users
• Excellent time management and prioritization
• Experience delivering onsite services and projects
• Typing speed: 40 WPM minimum, 60+ WPM preferred

Technologies

• Microsoft Teams
• Microsoft 365
• Repairshopr / Syncro
• Keeper Password Manager
• ConnectWise: Manage, Automate, Control, CPQ, BrightGauge, and more
• Monday.com
• Fortinet firewalls, switches, APs
• SonicWALL firewalls, switches, APs
• Ubiquiti routers, switches, APs
• Microsoft Office
• Windows Server
• VPN configuration

Highly Desirable Support & Systems

• Microsoft Teams, Microsoft 365
• Repairshopr / Syncro
• Keeper Password Manager
• ConnectWise (Manage, Automate, Control, CPQ, BrightGauge, and more)
• Monday.com

Devices & Infrastructure

• Fortinet firewalls, switches, APs
• SonicWALL firewalls, switches, APs
• Ubiquiti routers, switches, APs

Additional Skills

• Typing speed: 40 WPM minimum, 60+ WPM preferred
• AS/BS degree preferred
• Certifications (CompTIA, Microsoft, Cisco, etc.) a plus

Experience Expectations

• MSP/MSSP experience: 3-5+ years
• IT support experience: 3-5+ years
• IT sales experience: 1-2+ years
• Client segment experience supporting businesses: 3-5+ years
• Remote/hybrid experience: 2-3+ years

Schedule & Location

• Location: Saint Croix Falls, WI (remote)
• Schedule: Monday–Friday
• Hours: 8 AM–4:30 PM or 9 AM–5:30 PM CST

Benefits

• Performance-based profit sharing rewards
• Medical, Dental, & Vision Insurance
• 401K & retirement benefits
• Paid Time Off (vacation, sick, personal)
• Paid holidays
• Work-life balance
• Your voice matters in a small-business culture
• High-energy, fast-paced environment

Customer Success & Sales Standards

• Obsessed with client satisfaction and earning 5-star CSAT scores
• Recognized excellence through employee awards and recognition
• Driven to win with consistent performance in sales and support metrics