Support and IT consulting role for a 100% remote, U.S.-only team, blending troubleshooting with client-focused technology needs.

Provide technical support and IT consulting to business clients
Troubleshoot IT challenges and implement software-based solutions
Balance support and sales by helping clients while identifying their technology needs
Partner closely with businesses to build strong, long-term relationships
Keep expanding skills in a fast-paced, evolving IT environment
Deliver a high level of client satisfaction, aiming for 5-star CSAT results
Earn recognition through impact (Employee Awards & Recognition)
Perform in a high-performance environment and excel in sales and support metrics

3-5+ years of MSP/MSSP experience
3-5+ years of IT support experience
1-2+ years of IT sales experience
3-5+ years supporting business clients within the client segment
2-3+ years of remote or hybrid experience
Experience with Microsoft Teams and Microsoft 365
Hands-on tools: Repairshopr / Syncro, Keeper Password Manager, and ConnectWise (Manage, Automate, Control, CPQ, BrightGauge, & more)
Experience with Monday.com
Network/security familiarity: Fortinet (Firewalls, Switches, APs), SonicWALL (Firewalls, Switches, APs), Ubiquiti (Routers, Switches, APs)
Typing speed: 40 WPM minimum, 60+ WPM preferred
AS/BS degree preferred
Certifications (CompTIA, Microsoft, Cisco, etc.) a plus
Active Directory and Group Policy experience
Knowledge of Windows OS, Microsoft Office, Windows Server, and VPN configuration
Office 365 administration experience
Strong customer relationship and sales skills
Ability to train and support non-technical users
Excellent time management and prioritization skills
Experience with onsite services and projects

IT Support Engineer - Helpdesk ServiceDesk

Job Description