Support Jobs in Sandpoint, ID

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Help Desk Technician/Information Systems

Bonner General Health Sandpoint, ID

Sandpoint, ID

Today

Full time Application Support Computer Skills Customer Service

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Job Description

Bonner General Health in Sandpoint, ID provides an onsite Help Desk environment where you can be the first line of support for Information Systems. In this role, you will combine strong customer service with practical technical troubleshooting, helping people get back to work quickly while ensuring requests are properly documented and routed to the right teams. The shift for this position is days.

What you’ll do

Act as the first point of contact for Information Systems support requests
Answer support calls and provide exceptional customer service
Document and triage incidents and service requests to keep the workflow organized
Resolve basic technical issues and assist users with routine technology problems
Route requests to the appropriate Information Systems teams when additional support is required
Ensure timely communication and follow-up throughout the support process

What you’ll need

High school diploma or equivalent
Strong customer service and communication skills
Basic understanding of Windows operating systems and common desktop applications
Ability to learn healthcare applications and technology systems
Ability to effectively manage multiple requests and priorities
Must possess a valid driver’s license, provide proof of liability insurance on a personal vehicle, and successfully pass a driver’s license record background check

Preferred background

Experience working with technology, customer support, healthcare operations, or healthcare information systems is preferred

Technologies: Windows operating systems, common desktop applications.

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