Help Desk Technician/Information Systems

Bonner General Health in Sandpoint, ID provides an onsite Help Desk environment where you can be the first line of support for Information Systems. In this role, you will combine strong customer service with practical technical troubleshooting, helping people get back to work quickly while ensuring requests are properly documented and routed to the right teams. The shift for this position is days.

What you’ll do

• Act as the first point of contact for Information Systems support requests
• Answer support calls and provide exceptional customer service
• Document and triage incidents and service requests to keep the workflow organized
• Resolve basic technical issues and assist users with routine technology problems
• Route requests to the appropriate Information Systems teams when additional support is required
• Ensure timely communication and follow-up throughout the support process

What you’ll need

• High school diploma or equivalent
• Strong customer service and communication skills
• Basic understanding of Windows operating systems and common desktop applications
• Ability to learn healthcare applications and technology systems
• Ability to effectively manage multiple requests and priorities
• Must possess a valid driver’s license, provide proof of liability insurance on a personal vehicle, and successfully pass a driver’s license record background check

Preferred background

• Experience working with technology, customer support, healthcare operations, or healthcare information systems is preferred

Technologies: Windows operating systems, common desktop applications.