Support Jobs in Sarasota County, FL

1 job found

Include remote jobs

Today

Desktop Support Technician

Sarasota County Government Sarasota County, FL

Sarasota County, FL

Today

$31 - $31/hr Full time Computer Skills Desktop Support Desktop Technician

Apply Now

Job Description

Sarasota County Government is seeking an onsite Desktop Support Technician to support County employees across multiple facilities. In this Tier 2 role, you will troubleshoot hardware, software, connectivity, and technology service requests, while also participating in deployments, refreshes, documentation, and an ongoing 24/7/365 on-call rotation.

Role & Scope

Troubleshoot and resolve Tier 2 hardware, software, connectivity, and technology service requests
Provide onsite technical support across County facilities while operating an assigned County vehicle
Prepare, configure, deploy, replace, and support computers and peripherals as part of technology refresh and deployment programs
Collaborate with EIT teams and escalate complex or high-priority issues as needed
Create, maintain, and update technical documentation, knowledge articles, and support procedure
Participate in EIT projects and technology implementations, including testing, deployment, documentation, and training
Provide onsite technical support for priority incidents, operational needs, and other EIT activities
Participate in the 24/7/365 on-call rotation
Maintain and expand technical knowledge through training, research, and self-directed learning
Operate and maintain an assigned County vehicle

Schedule

Full-time, 40 hours per week
Typical schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m.
On-call technical support rotation with other Desktop Support staff
Each employee will have a duty assignment and be required to work during a disaster or declared emergency

What You’ll Need

Two (2) year degree AND two (2) years of work experience as a desktop support technician or related role
OR Bachelor's degree from an accredited college or university with a major in Computer Science, Information Systems, Public Administration, Management, Business, Engineering, Communications, Project Management or other relevant field, with some related experience
OR Four (4) years of related work experience may substitute for formal education requirements at management discretion
Valid Florida driver's license within 30 days of hire
Subject to passing a pre-employment substance screening

Preferred / Relevant Technical Skills

Microsoft 365 Certified
Modern Desktop Administrator Associate or equivalent CompTIA A+ Certified
Experience with Dell computers, monitors and peripherals (hardware and software)

Technologies

Microsoft 365
CompTIA A+
Dell computers, monitors and peripherals

Compensation & Benefits

Starting pay range: $31.16/hour (USD 31 - 31 per hourly).

Health, Dental, Vision, and Life Insurance
Short-Term and Long-Term Disability
Flexible Spending Accounts
Employee Assistance Program (EAP)
Florida Retirement System (FRS)
11 paid holidays, 3 personal days, and 16 paid vacation days in the first year of full-time employment, with increasing accrual rates with years of service
Award-winning wellness program including free gyms at multiple Sarasota County Government locations
Choose one of three medical plans, including one with a $0 premium option, with completed preventative visits

Additional Requirements

CJIS clearance: successful candidate will be subject to an extensive background check(s) as part of the hiring process
Physical demands: frequently lift and/or move up to 50 lbs; handling devices (dolly, cart, etc.) and/or another team member may be used for lifting 50+ lbs
Required first day documents: I-9 acceptable documents (Florida Driver’s License may be used if required by the position) and a U.S. Social Security Card (signed, physical card)

Education Level

Two (2) year degree is required, or a Bachelor’s degree as an alternative.

View full job page →

Get Support Jobs in Sarasota County, FL alerts

New Support Jobs in Sarasota County, FL, daily.