Desktop Support Technician

Sarasota County Government is seeking an onsite Desktop Support Technician to support County employees across multiple facilities. In this Tier 2 role, you will troubleshoot hardware, software, connectivity, and technology service requests, while also participating in deployments, refreshes, documentation, and an ongoing 24/7/365 on-call rotation.

Role & Scope

• Troubleshoot and resolve Tier 2 hardware, software, connectivity, and technology service requests
• Provide onsite technical support across County facilities while operating an assigned County vehicle
• Prepare, configure, deploy, replace, and support computers and peripherals as part of technology refresh and deployment programs
• Collaborate with EIT teams and escalate complex or high-priority issues as needed
• Create, maintain, and update technical documentation, knowledge articles, and support procedure
• Participate in EIT projects and technology implementations, including testing, deployment, documentation, and training
• Provide onsite technical support for priority incidents, operational needs, and other EIT activities
• Participate in the 24/7/365 on-call rotation
• Maintain and expand technical knowledge through training, research, and self-directed learning
• Operate and maintain an assigned County vehicle

Schedule

• Full-time, 40 hours per week
• Typical schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m.
• On-call technical support rotation with other Desktop Support staff
• Each employee will have a duty assignment and be required to work during a disaster or declared emergency

What You’ll Need

• Two (2) year degree AND two (2) years of work experience as a desktop support technician or related role
• OR Bachelor's degree from an accredited college or university with a major in Computer Science, Information Systems, Public Administration, Management, Business, Engineering, Communications, Project Management or other relevant field, with some related experience
• OR Four (4) years of related work experience may substitute for formal education requirements at management discretion
• Valid Florida driver's license within 30 days of hire
• Subject to passing a pre-employment substance screening

Preferred / Relevant Technical Skills

• Microsoft 365 Certified
• Modern Desktop Administrator Associate or equivalent CompTIA A+ Certified
• Experience with Dell computers, monitors and peripherals (hardware and software)

Technologies

• Microsoft 365
• CompTIA A+
• Dell computers, monitors and peripherals

Compensation & Benefits

Starting pay range: $31.16/hour (USD 31 - 31 per hourly).

• Health, Dental, Vision, and Life Insurance
• Short-Term and Long-Term Disability
• Flexible Spending Accounts
• Employee Assistance Program (EAP)
• Florida Retirement System (FRS)
• 11 paid holidays, 3 personal days, and 16 paid vacation days in the first year of full-time employment, with increasing accrual rates with years of service
• Award-winning wellness program including free gyms at multiple Sarasota County Government locations
• Choose one of three medical plans, including one with a $0 premium option, with completed preventative visits

Additional Requirements

• CJIS clearance: successful candidate will be subject to an extensive background check(s) as part of the hiring process
• Physical demands: frequently lift and/or move up to 50 lbs; handling devices (dolly, cart, etc.) and/or another team member may be used for lifting 50+ lbs
• Required first day documents: I-9 acceptable documents (Florida Driver’s License may be used if required by the position) and a U.S. Social Security Card (signed, physical card)

Education Level

Two (2) year degree is required, or a Bachelor’s degree as an alternative.