Support Jobs in Sparks, NV

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IT Help Desk Technician

Future Form Manufacturing Sparks, NV

Sparks, NV

Today

$58k - $68k/yr Full time Application Support Comptia A+ Computer Skills

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Job Description

Future Form Manufacturing is hiring an on-site IT Help Desk Technician in Sparks, NV to support employees with day-to-day technology issues and onboarding setups.

Responsibilities

Act as the first point of contact for employee IT support requests by phone, email, and in person
Log, track, and prioritize support tickets using the help desk ticketing system
Troubleshoot and resolve basic hardware, software, and connectivity issues for end users
Set up, configure, and deploy workstations, laptops, monitors, and peripherals for new hires and existing employees
Coordinate with HR on start dates and equipment needs during onboarding
Provision and deprovision user accounts and system access for onboarding, transfers, and offboarding in coordination with HR
Handle routine password resets and other access requests
Install, update, and configure standard software applications and printers
Escalate complex or unresolved issues to the IT Integration Specialist or the appropriate IT staff
Maintain accurate inventory of IT equipment, supplies, and loaner devices
Provide basic end-user training and how-to guidance for standard software and hardware
Document recurring issues and resolutions to support a growing knowledge base
Perform other duties as assigned

Requirements

High school diploma or equivalent required
Associate’s degree preferred in information technology, Computer Science, or a related field
1 to 2 years of experience in a help desk, technical support, or customer service role
CompTIA A+ certification preferred
Working knowledge of Windows and Mac OS
Familiarity with Microsoft Office 365 and common business applications
Knowledge of troubleshooting PCs, printers, mobile devices, and basic networking
Strong customer service, communication, and problem-solving skills
Ability to manage multiple support requests and priorities in a fast-paced environment
Experience with a help desk ticketing system is a plus

Technologies

Windows
Mac OS
Microsoft Office 365
CompTIA A+

Team Values

TEAMWORK: Help each other succeed; communicate clearly and directly; listen well; encourage teammates; blameless problem solving
HONESTY AND INTEGRITY: Honor your commitments; do the right thing; consistent attitudes and actions
LEAN: Improve processes; open to new ideas; share information and teach; expose issues
NUMBERS FOCUSED: Deliver results; analyze data for improvement; take ownership and accountability; work smarter, not harder
EXCELLENCE: Exhibit passion in serving customers; contribute solutions; sense of urgency; seek knowledge
FUN: Be positive; celebrate achievements; don’t take yourself too seriously

Beneficial Experience

High school graduate plus relevant vocational training (example: sheet metal work)
Experience in a manufacturing environment
Ability to perform basic setups in a variety of departments
Ability to read drawings
Ability to use precision measuring equipment
Ability to create spreadsheets and graphs using Excel (or the equivalent)
Ability to create and file Work documents
Additional math skills related to algebra, geometry, and/or trigonometry

Reporting and Collaboration

Reports to: Director of Technology
Works with: Vendors and Future Form Team Members

Safety Requirements

Follow all OSHA safety regulations and those set by Future Form Manufacturing

Physical Requirements

Sit 42%
Stand 15%
Walk 23%
Bend 8%
Squat 2%
Lift 5%
Twist 0%
Kneel 3%
Reach above shoulder 0%
Climb 0%
Drive 2%
Push/Pull 0%

Working Environment

Office environment and shop environment
Moderate noise level
Exposure to dust, heat, and cold

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