IT Help Desk Technician

Future Form Manufacturing is hiring an on-site IT Help Desk Technician in Sparks, NV to support employees with day-to-day technology issues and onboarding setups.

Responsibilities

• Act as the first point of contact for employee IT support requests by phone, email, and in person
• Log, track, and prioritize support tickets using the help desk ticketing system
• Troubleshoot and resolve basic hardware, software, and connectivity issues for end users
• Set up, configure, and deploy workstations, laptops, monitors, and peripherals for new hires and existing employees
• Coordinate with HR on start dates and equipment needs during onboarding
• Provision and deprovision user accounts and system access for onboarding, transfers, and offboarding in coordination with HR
• Handle routine password resets and other access requests
• Install, update, and configure standard software applications and printers
• Escalate complex or unresolved issues to the IT Integration Specialist or the appropriate IT staff
• Maintain accurate inventory of IT equipment, supplies, and loaner devices
• Provide basic end-user training and how-to guidance for standard software and hardware
• Document recurring issues and resolutions to support a growing knowledge base
• Perform other duties as assigned

Requirements

• High school diploma or equivalent required
• Associate’s degree preferred in information technology, Computer Science, or a related field
• 1 to 2 years of experience in a help desk, technical support, or customer service role
• CompTIA A+ certification preferred
• Working knowledge of Windows and Mac OS
• Familiarity with Microsoft Office 365 and common business applications
• Knowledge of troubleshooting PCs, printers, mobile devices, and basic networking
• Strong customer service, communication, and problem-solving skills
• Ability to manage multiple support requests and priorities in a fast-paced environment
• Experience with a help desk ticketing system is a plus

Technologies

• Windows
• Mac OS
• Microsoft Office 365
• CompTIA A+

Team Values

• TEAMWORK: Help each other succeed; communicate clearly and directly; listen well; encourage teammates; blameless problem solving
• HONESTY AND INTEGRITY: Honor your commitments; do the right thing; consistent attitudes and actions
• LEAN: Improve processes; open to new ideas; share information and teach; expose issues
• NUMBERS FOCUSED: Deliver results; analyze data for improvement; take ownership and accountability; work smarter, not harder
• EXCELLENCE: Exhibit passion in serving customers; contribute solutions; sense of urgency; seek knowledge
• FUN: Be positive; celebrate achievements; don’t take yourself too seriously

Beneficial Experience

• High school graduate plus relevant vocational training (example: sheet metal work)
• Experience in a manufacturing environment
• Ability to perform basic setups in a variety of departments
• Ability to read drawings
• Ability to use precision measuring equipment
• Ability to create spreadsheets and graphs using Excel (or the equivalent)
• Ability to create and file Work documents
• Additional math skills related to algebra, geometry, and/or trigonometry

Reporting and Collaboration

• Reports to: Director of Technology
• Works with: Vendors and Future Form Team Members

Safety Requirements

• Follow all OSHA safety regulations and those set by Future Form Manufacturing

Physical Requirements

• Sit 42%
• Stand 15%
• Walk 23%
• Bend 8%
• Squat 2%
• Lift 5%
• Twist 0%
• Kneel 3%
• Reach above shoulder 0%
• Climb 0%
• Drive 2%
• Push/Pull 0%

Working Environment

• Office environment and shop environment
• Moderate noise level
• Exposure to dust, heat, and cold