Springfield, OR

Support Jobs in Springfield, OR

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Helpdesk Analyst

Timber Products Company Springfield, OR

Springfield, OR

Today

Full time Application Support Customer Support Desktop Support

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Job Description

The Helpdesk Analyst role provides first level IT support to end users at Timber Products Company in Springfield, OR (onsite). The position handles desktop, hardware, printer, phone, and handheld device issues, including helpdesk ticket logging in a Windows environment.

What You’ll Do

Receive, document, and log user calls and inquiries in the helpdesk system.
Diagnose, troubleshoot, and resolve end user issues involving desktop software and hardware.
Contact appropriate IT staff for more complex queries involving other systems, as necessary.
Provide remote resolution of customer problems using remote control software, account management, and other applicable tools.
Deliver desk side support when remote support is not practical for hardware and software issues.
Research reported problems, identify root causes, and work toward quick and appropriate resolutions.
Communicate effectively with users to determine and resolve common problems and requests in line with established service level agreements.
Provide technical support across a range of systems, including desktops, printers, phones, network, video conferencing, and mobile devices.
Assist with setup and provisioning of computers, laptops, tablets, and associated software.
Identify and remediate workstations infected with malicious code.
Support handheld and forklift-mounted inventory scanner hardware and software.
Assist with setup, provisioning, and troubleshooting of cellular phones and associated software.
Support maintenance of the inventory tracking system for IT hardware and software.
Assist with requisitions, receipt, and deployment of new and replacement software and hardware as needed to support customer requirements.
Create, track, and submit monthly departmental purchase card documentation, ensuring purchases are accurately entered and coded in the IT budget.
Participate in an on-call rotation with other IT employees to provide after-hours support.
Maintain an attentive customer service approach for reported issues.

Position Summary

The IT Helpdesk Support Analyst provides courteous end-user technical support to maintain computer workstation functions, including monitors, phones, printers, and handheld devices across all TP facilities. The role answers and logs helpdesk trouble tickets as needed within a Windows environment.

Required Skills and Experience

Experience in desktop support, helpdesk support, or a comparable position.
Strong verbal and written communication skills, with the ability to communicate effectively and confidently with users, team members, and management.
Ability to research and diagnose system problems, including evaluation of programming logic, databases, system output, and other application issues.
Strong conceptual, analytical, and problem-solving abilities, along with flexibility to handle a wide variety of challenging tasks.

Technologies Used

Windows
Remote control software
Account management
Desktop software and hardware
Printers
Phones
Network
Video conferencing
Mobile devices
Cellular phones
Handheld inventory scanner hardware and software
Forklift-mounted inventory scanner hardware and software
Inventory tracking system

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3mo ago

IT Support Technician

Emerald Technology Group Springfield, OR

Springfield, OR

3mo ago Closed

$19 - $28/hr Full time Active Directory Application Support Cloud Platforms

This position is no longer accepting applications (closed Aug 14, 2026).

Job Description

Emerald Technology Group is seeking an IT Support Technician for an onsite role in Springfield, Oregon. In our MSP environment, you will provide end-user support across Windows, Microsoft 365, and Google Workspace, troubleshoot hardware and software issues, and assist with onboarding and deploying workstations. Compensation ranges from $19 to $28 per hour and requires at least one year of IT support experience along with a high school diploma or equivalent.

Responsibilities

Provide timely and professional technical support to end users across diverse client environments
Troubleshoot and resolve hardware, software, and connectivity issues
Support Windows workstations and common business applications
Assist users with Microsoft 365 and Google Workspace issues
Perform remote support with clear communication and follow-through
Escalate issues appropriately while staying engaged and accountable until resolution
Document work clearly in PSA and other documentation systems
Monitor recurring issues and report patterns or concerns to senior technicians
Participate in client onboarding, workstation setup, deployments, and basic project work
Deliver excellent customer service to build trust with clients
Learn and grow through hands-on experience, mentorship, and ongoing training
Use modern tools, including AI-assisted solutions, to improve troubleshooting, efficiency, and documentation quality

Requirements

Previous IT support or help desk experience
Working knowledge of Windows operating systems
Familiarity with Microsoft 365
Strong communication and customer service skills
Ability to troubleshoot technical issues methodically and professionally
Valid driver’s license and reliable transportation

Technologies

Windows operating systems
Microsoft 365
Google Workspace
Active Directory
MacOS
iOS
PSA (Professional Services Automation)
AI-assisted tools

Benefits

Health insurance
Dental insurance
Vision insurance
401(k) with company matching
Paid time off
Professional development assistance
Certification and training reimbursement
Company-provided tools and resources
Mileage reimbursement for client travel
Tuition reimbursement

What Winning Looks Like

Clients feel supported, heard, and confident working with you
Tickets are handled promptly, professionally, and thoroughly
Communication is proactive, clear, and respectful
Documentation is accurate and useful to the rest of the team
You continuously improve your technical skills and follow-through
Teammates trust you to take ownership and ask good questions
You contribute positively to the team culture and client experience
Problems are solved with accountability, not excuses

You're Probably a Match If

You enjoy troubleshooting and solving technical problems
You're naturally curious and motivated to keep learning
You communicate professionally with clients and teammates
You take pride in doing quality work, even in small details
You manage your workload without constant oversight
You handle feedback well and use it to improve
You stay calm and professional under pressure
You value accountability, teamwork, and follow-through

Certifications (Preferred, Not Required)

CompTIA A+
CompTIA Network+
Other relevant industry certifications

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Support Jobs in Springfield, OR

Helpdesk Analyst

IT Support Technician

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